The document provides 10 steps for effective business writing: 1) understand the demand for good writing, 2) know where you're taking readers, 3) be explicit, clear and concise, 4) grab readers' attention, 5) write with rhythm, 6) organize to help readers understand, 7) choose an appropriate tone, 8) put your best grammar on the page, 9) edit, rewrite and refine, and 10) master frequently used documents. It emphasizes being concise, knowing your audience, grabbing attention, choosing the right tone, using proper grammar, and thoroughly editing documents. A survey found professionals spend 40% of their day on email-related activities, with 1/3 considered wasted time, highlighting the importance