This document is a presentation on using plain language to improve communication and save time and money. It discusses common problems with communication like using too much jargon or having documents that are too complex. It defines plain language as using proven writing strategies to make information easy for the intended audience to find, understand and use. Research shows that plain language improves understanding and clarifies issues. Examples are given of companies that saved significant money by switching to plain language manuals and communications. The presentation aims to show why plain language is important and effective.
This document provides information about effective workplace communication. It discusses the importance of using clear, concise, and correct communication in professional settings. Workplace communication needs to have these characteristics because employers and colleagues value efficient communication. A clear and concise style can be achieved by choosing the appropriate language and phrasing for the purpose and audience. The three essential features of effective workplace communication are using an appropriate style, polite tone, and accurate presentation free of errors. The document provides examples and explanations of these concepts.
guys am shivaraj am workout wih this documents in my 5th sem civil engg it is an report as we done in my cllg
if u have any doubt means we can contact here
www.shivaraju2521998@gmail.com
Jill was asked to write a short memo by her boss on a proposed school-to-work program. However, Jill's 5-page memo discussed her own and friends' experiences in other programs and descriptions from magazines without clearly explaining the proposed program. Jill's boss did not have time to read lengthy memos and discarded Jill's memo after the first two paragraphs failed to get to the point. The story illustrates the importance of clearly stating the purpose and main points when writing work communications and keeping them concise.
The document discusses the challenges of collaboration across distances and cultures. It identifies several key factors that are important for effective long-distance collaboration: trust, which is best built through in-person interactions; access to tacit knowledge, which is difficult without shared physical space; shared understanding, which is developed through frequent rich communication and shared experiences; and overcoming cultural differences in perspectives and communication styles. The document also describes a study of collaboration in R&D centers in India, finding that in-person meetings were important for building trust and shared understanding, while differences in time zones, languages, and work cultures posed challenges.
Skills Training for Organizing and Delivering Business Information Effectively. ☛ Presentation Skills ☛ Business Writing ☛ Performance Development ☛ Training
This memo discusses attendance issues at the company and announces new attendance policies. Managers will now be required to strictly enforce the attendance policy, tracking late arrivals and early departures. Employees who are frequently late or absent will face disciplinary actions like written warnings or termination. The goal is to improve productivity and ensure all employees are accountable in their commitments to the company.
The document discusses various data collection tools used in interview-based market research. It provides details on focus group interviews, online focus group interviews, depth interviews, home interviews, mall intercept interviews, and computer-assisted personal interviews. It also briefly outlines mail interviews, electronic interviews, and telephone interview methods. The key advantages and disadvantages of each tool are summarized to help researchers determine the most appropriate method to use for their needs.
This document discusses the importance of communication skills for career success. It covers the communication process, barriers to effective listening, improving nonverbal communication, and communicating across cultures. The key points are: communication skills are essential for job performance and career advancement in today's changing workplace; effective listening requires overcoming barriers like distractions and preconceptions; nonverbal cues like eye contact and body language influence communication; and cultural differences in areas like communication style, formality, and time orientation must be considered for cross-cultural communication.
This document provides information about effective workplace communication. It discusses the importance of using clear, concise, and correct communication in professional settings. Workplace communication needs to have these characteristics because employers and colleagues value efficient communication. A clear and concise style can be achieved by choosing the appropriate language and phrasing for the purpose and audience. The three essential features of effective workplace communication are using an appropriate style, polite tone, and accurate presentation free of errors. The document provides examples and explanations of these concepts.
guys am shivaraj am workout wih this documents in my 5th sem civil engg it is an report as we done in my cllg
if u have any doubt means we can contact here
www.shivaraju2521998@gmail.com
Jill was asked to write a short memo by her boss on a proposed school-to-work program. However, Jill's 5-page memo discussed her own and friends' experiences in other programs and descriptions from magazines without clearly explaining the proposed program. Jill's boss did not have time to read lengthy memos and discarded Jill's memo after the first two paragraphs failed to get to the point. The story illustrates the importance of clearly stating the purpose and main points when writing work communications and keeping them concise.
The document discusses the challenges of collaboration across distances and cultures. It identifies several key factors that are important for effective long-distance collaboration: trust, which is best built through in-person interactions; access to tacit knowledge, which is difficult without shared physical space; shared understanding, which is developed through frequent rich communication and shared experiences; and overcoming cultural differences in perspectives and communication styles. The document also describes a study of collaboration in R&D centers in India, finding that in-person meetings were important for building trust and shared understanding, while differences in time zones, languages, and work cultures posed challenges.
Skills Training for Organizing and Delivering Business Information Effectively. ☛ Presentation Skills ☛ Business Writing ☛ Performance Development ☛ Training
This memo discusses attendance issues at the company and announces new attendance policies. Managers will now be required to strictly enforce the attendance policy, tracking late arrivals and early departures. Employees who are frequently late or absent will face disciplinary actions like written warnings or termination. The goal is to improve productivity and ensure all employees are accountable in their commitments to the company.
The document discusses various data collection tools used in interview-based market research. It provides details on focus group interviews, online focus group interviews, depth interviews, home interviews, mall intercept interviews, and computer-assisted personal interviews. It also briefly outlines mail interviews, electronic interviews, and telephone interview methods. The key advantages and disadvantages of each tool are summarized to help researchers determine the most appropriate method to use for their needs.
This document discusses the importance of communication skills for career success. It covers the communication process, barriers to effective listening, improving nonverbal communication, and communicating across cultures. The key points are: communication skills are essential for job performance and career advancement in today's changing workplace; effective listening requires overcoming barriers like distractions and preconceptions; nonverbal cues like eye contact and body language influence communication; and cultural differences in areas like communication style, formality, and time orientation must be considered for cross-cultural communication.
This document discusses various aspects of professional communication and business writing. It covers topics such as [1] the purpose and forms of communication, [2] cultural differences that can impact communication styles, [3] common types of business writing like letters, memos, reports and presentations, [4] principles of effective presenting, and [5] the meaning of ethics and its importance in business. The overall message is the importance of understanding communication differences across cultures and using appropriate channels and styles for different business writing needs.
The document discusses various aspects of communication including:
1) The advantages of two-way communication over one-way communication and some common communication pitfalls to avoid.
2) Tips for improving communication skills as a sender and receiver such as using clear language, active listening, and being aware of nonverbal cues.
3) Different channels of communication both verbal and written as well as their advantages and disadvantages.
Communication involves the exchange of information between two or more parties to create understanding. It can be written, oral, formal through official channels, or informal through unofficial connections. Effective communication requires understanding the audience, conveying the appropriate information clearly and concisely, and providing feedback. Both written and oral communication have advantages like creating records and allowing interaction, but can also pose challenges in interpretation and lack of clarification without feedback. Formal communication flows through official reporting lines while informal communication occurs through personal relationships. Developing strong written and oral skills is important for business interactions and relationships.
The document provides an overview of business communication skills. It discusses what business communication is, different types of communication including verbal, written and non-verbal communication. It also covers the STAR format for effective written communication, which includes analyzing the purpose and audience, building the structure with a salutation, content and closing, and detailing the approach with formatting, paragraphing and punctuation. The document aims to help readers understand and improve their business communication abilities.
The document provides an agenda for a workshop on effective communication skills. The agenda covers topics such as why communication skills are important, the communication process, removing barriers to communication, speaking, questioning and listening skills, effective email communication, effective conference calls, effective reports, overcoming language barriers, case studies, and a summary/practice. The purpose is to help participants understand effective communication and communicate messages in the best way.
This document provides an introduction to effective communication. It discusses various communication methods, both verbal and non-verbal, and how to use effective listening skills. The objectives are to consider different communication methods, practice listening, communicate respectfully and know when to seek advice. It also addresses what communication is, the communication process, verbal vs non-verbal communication, personal presentation, barriers to effective communication and listening skills.
Chapter 1: Getting Started (Kolin's Successful Writing at Work)Brooksie Lane
The document discusses writing skills that are important for career success. It notes that writing is a key part of every job as it allows employees to communicate and businesses to function. The ability to write well determines one's success at work. Additionally, as employees advance, they will be expected to do more and higher quality writing. Effective writing involves identifying the audience, establishing the purpose, formulating the message, and selecting an appropriate style and tone. Examples of persuasive anti-smoking advertisements targeting different audiences are also provided to illustrate these principles.
It is important to make our communications clear, neat & easy to understand. Written communication plays a major role in disseminating information, instructions or directions. Here is a presentation explaining the important of written communication in personal & professional life of an individual
Business communication has evolved alongside shifts in politics and economic systems over history. Early human communication began with the development of speech around 500,000 BCE and use of symbols around 30,000 BCE. Writing and printing were major innovations that improved the range and longevity of information sharing.
Effective business communication is objective, concise, and uses clear technical language and formats to accurately convey ideas and information. The 7 C's of effective communication are clarity, consideration of the recipient, concreteness, accuracy, creativity, conciseness, correctness, and credibility.
There are four main types of business writing: instructional writing to complete tasks, informational writing for reference, persuasive writing to influence decisions, and transactional writing for
Module 7 Communication for Work Purposes LeahSoposo
The document discusses effective communication in the workplace. It begins with an introduction to purposive communication and then covers specific topics like workplace communication methods, business letters, memos, and the importance of good communication. Regarding business letters, it describes the typical parts and formats. For memos, it provides tips for writing them effectively. Finally, it emphasizes that good communication is critical for innovation, growth, team-building, employee satisfaction and giving a voice to all in an organization. Overall communication lines must be open and objectives/expectations clearly defined to improve workplace communication.
The document discusses various topics related to business communication, including barriers to communication, challenges in organizations, tips for improving communication skills, and the effects of technology. It defines barriers as anything that prevents effective exchange of ideas, and notes that perceptions and filters can influence communication. Big challenges include lack of listening skills, new technologies, and ineffective meetings. Tips include practicing communication, active listening, using the right environment for critical conversations, asking questions, focusing on the other person, and paying attention. Cultural and language differences, stereotypes, behaviors, and emotional displays can also create barriers between cultures.
This document provides an overview of the syllabus for a Business Communication course. It includes topics such as memoranda, meeting agendas and minutes, business proposals, CVs and applications, report writing, presentation skills, telephone and email etiquette, and cross-cultural communication. The total number of classes is 30. It also lists several reference books on topics like presentation skills, business vocabulary, business correspondence, report writing, and professional communication.
This document provides an overview of effective business communication. It discusses the importance of communication skills for managers and identifies key learning outcomes around communicating in business. Some main points covered include the seven principles of effective business writing, understanding audience and purpose, the social communication model, differences between verbal and nonverbal communication, guidelines for ethical communication, and tools for staying connected with colleagues and customers in the digital age.
The document discusses communication best practices. It covers:
1) The fundamentals of effective communication which require being an active listener, effective presenter, quick thinker, win-win negotiator and understanding others' needs.
2) Choosing the appropriate communication method depending on the sensitivity, need for detail, receiver's preferences and time constraints. Face to face, email, phone, letters and reports are discussed.
3) Giving and receiving feedback to understand confidence, defensiveness, agreement and comprehension levels as well as interest and engagement with the message.
Week8 portfolio project_bestpracticesinbusinesswritingandcommunication_k_leeKate Lee
This document provides an overview of best practices in business writing and communication. It discusses what employers want in employees, effective communication processes and strategies, and tips for different types of business writing and presentations. The document is divided into 8 sections that cover topics such as oral and written communication, ethical communication, intercultural communication, writing tips, use of digital media, dealing with positive and negative messages, creating multimedia presentations, and writing business reports, plans and proposals.
Week8_portfolio project_best_practices_in_business_writing_and_communication_...Kate Lee
This document provides an overview of best practices in business writing and communication. It discusses what employers want in employees, effective communication processes and strategies, dealing with conflict, and tips for written, oral, intercultural, and electronic business communication. The document also covers developing ethical business communication, professionalism in the workplace, creating multimedia presentations, writing business reports, plans and proposals.
Week portfolio project best practices in business writing and communication_kleeKate Lee
This document provides an overview of best practices in business writing and communication. It discusses what employers want in employees, effective communication processes and strategies, dealing with conflict, and tips for written, oral, intercultural, and electronic business communication. The document also covers developing ethical business communication, professionalism in the workplace, creating multimedia presentations, writing business reports, plans and proposals.
This document discusses effective communication skills for business managers. It covers the importance of communication, models of communication, verbal and nonverbal communication, ethics, and staying connected. The key points are:
1) Effective communication is important for business and improves relationships with audiences. It should be objective, relevant, clear, concise and consider the audience.
2) The social communication model shows how messages are encoded, transmitted, decoded and feedback given. Understanding audiences is critical.
3) Verbal communication allows for feedback but can be emotional, while written communication is more formal but impersonal. Nonverbal cues like facial expressions and eye contact also impact messages.
4) Ethical communication follows guidelines like honesty,
The document provides guidance on effective international business communication, covering topics such as speaking, listening, building relationships, and networking. It emphasizes the importance of clearly stating your objective, tailoring your message for different listeners, managing communication processes, and actively listening to build trust and understanding across cultures. Tips include preparing for interactions, introducing yourself properly, asking questions to develop conversations, and following up after meetings.
Webinars, Podcasts and Mobile (Oh My!)The Medium Does Change The MessageLee K. Broekman
Where does communication breakdown?
How can we communicate more effectively?
Learn how using the right Communication Channels can be the game changer for POSITIVE collaboration.
The 4Ps - Person, Print, Phone & Panel
Jon Rubin & Katherine Spivey - User-Useful Government Websites: Intersection ...Plain Talk 2015
Presented by Jonathan Rubin, MA, & Katherine Spivey, MA, on March 13, 2015 at the fifth Center for Health Literacy Conference: Plain Talk in Complex Times.
This document provides information on various aspects of communicating effectively in the workplace. It discusses preparing cover letters and resumes, interviewing skills, communicating with supervisors, customers, and leading groups. Some of the key points covered include tailoring cover letters for specific jobs, including relevant contact information on resumes, practicing interview skills, developing leadership styles that balance tasks with people orientation, and ensuring all group members have a chance to provide input to reach consensus.
This document discusses various aspects of professional communication and business writing. It covers topics such as [1] the purpose and forms of communication, [2] cultural differences that can impact communication styles, [3] common types of business writing like letters, memos, reports and presentations, [4] principles of effective presenting, and [5] the meaning of ethics and its importance in business. The overall message is the importance of understanding communication differences across cultures and using appropriate channels and styles for different business writing needs.
The document discusses various aspects of communication including:
1) The advantages of two-way communication over one-way communication and some common communication pitfalls to avoid.
2) Tips for improving communication skills as a sender and receiver such as using clear language, active listening, and being aware of nonverbal cues.
3) Different channels of communication both verbal and written as well as their advantages and disadvantages.
Communication involves the exchange of information between two or more parties to create understanding. It can be written, oral, formal through official channels, or informal through unofficial connections. Effective communication requires understanding the audience, conveying the appropriate information clearly and concisely, and providing feedback. Both written and oral communication have advantages like creating records and allowing interaction, but can also pose challenges in interpretation and lack of clarification without feedback. Formal communication flows through official reporting lines while informal communication occurs through personal relationships. Developing strong written and oral skills is important for business interactions and relationships.
The document provides an overview of business communication skills. It discusses what business communication is, different types of communication including verbal, written and non-verbal communication. It also covers the STAR format for effective written communication, which includes analyzing the purpose and audience, building the structure with a salutation, content and closing, and detailing the approach with formatting, paragraphing and punctuation. The document aims to help readers understand and improve their business communication abilities.
The document provides an agenda for a workshop on effective communication skills. The agenda covers topics such as why communication skills are important, the communication process, removing barriers to communication, speaking, questioning and listening skills, effective email communication, effective conference calls, effective reports, overcoming language barriers, case studies, and a summary/practice. The purpose is to help participants understand effective communication and communicate messages in the best way.
This document provides an introduction to effective communication. It discusses various communication methods, both verbal and non-verbal, and how to use effective listening skills. The objectives are to consider different communication methods, practice listening, communicate respectfully and know when to seek advice. It also addresses what communication is, the communication process, verbal vs non-verbal communication, personal presentation, barriers to effective communication and listening skills.
Chapter 1: Getting Started (Kolin's Successful Writing at Work)Brooksie Lane
The document discusses writing skills that are important for career success. It notes that writing is a key part of every job as it allows employees to communicate and businesses to function. The ability to write well determines one's success at work. Additionally, as employees advance, they will be expected to do more and higher quality writing. Effective writing involves identifying the audience, establishing the purpose, formulating the message, and selecting an appropriate style and tone. Examples of persuasive anti-smoking advertisements targeting different audiences are also provided to illustrate these principles.
It is important to make our communications clear, neat & easy to understand. Written communication plays a major role in disseminating information, instructions or directions. Here is a presentation explaining the important of written communication in personal & professional life of an individual
Business communication has evolved alongside shifts in politics and economic systems over history. Early human communication began with the development of speech around 500,000 BCE and use of symbols around 30,000 BCE. Writing and printing were major innovations that improved the range and longevity of information sharing.
Effective business communication is objective, concise, and uses clear technical language and formats to accurately convey ideas and information. The 7 C's of effective communication are clarity, consideration of the recipient, concreteness, accuracy, creativity, conciseness, correctness, and credibility.
There are four main types of business writing: instructional writing to complete tasks, informational writing for reference, persuasive writing to influence decisions, and transactional writing for
Module 7 Communication for Work Purposes LeahSoposo
The document discusses effective communication in the workplace. It begins with an introduction to purposive communication and then covers specific topics like workplace communication methods, business letters, memos, and the importance of good communication. Regarding business letters, it describes the typical parts and formats. For memos, it provides tips for writing them effectively. Finally, it emphasizes that good communication is critical for innovation, growth, team-building, employee satisfaction and giving a voice to all in an organization. Overall communication lines must be open and objectives/expectations clearly defined to improve workplace communication.
The document discusses various topics related to business communication, including barriers to communication, challenges in organizations, tips for improving communication skills, and the effects of technology. It defines barriers as anything that prevents effective exchange of ideas, and notes that perceptions and filters can influence communication. Big challenges include lack of listening skills, new technologies, and ineffective meetings. Tips include practicing communication, active listening, using the right environment for critical conversations, asking questions, focusing on the other person, and paying attention. Cultural and language differences, stereotypes, behaviors, and emotional displays can also create barriers between cultures.
This document provides an overview of the syllabus for a Business Communication course. It includes topics such as memoranda, meeting agendas and minutes, business proposals, CVs and applications, report writing, presentation skills, telephone and email etiquette, and cross-cultural communication. The total number of classes is 30. It also lists several reference books on topics like presentation skills, business vocabulary, business correspondence, report writing, and professional communication.
This document provides an overview of effective business communication. It discusses the importance of communication skills for managers and identifies key learning outcomes around communicating in business. Some main points covered include the seven principles of effective business writing, understanding audience and purpose, the social communication model, differences between verbal and nonverbal communication, guidelines for ethical communication, and tools for staying connected with colleagues and customers in the digital age.
The document discusses communication best practices. It covers:
1) The fundamentals of effective communication which require being an active listener, effective presenter, quick thinker, win-win negotiator and understanding others' needs.
2) Choosing the appropriate communication method depending on the sensitivity, need for detail, receiver's preferences and time constraints. Face to face, email, phone, letters and reports are discussed.
3) Giving and receiving feedback to understand confidence, defensiveness, agreement and comprehension levels as well as interest and engagement with the message.
Week8 portfolio project_bestpracticesinbusinesswritingandcommunication_k_leeKate Lee
This document provides an overview of best practices in business writing and communication. It discusses what employers want in employees, effective communication processes and strategies, and tips for different types of business writing and presentations. The document is divided into 8 sections that cover topics such as oral and written communication, ethical communication, intercultural communication, writing tips, use of digital media, dealing with positive and negative messages, creating multimedia presentations, and writing business reports, plans and proposals.
Week8_portfolio project_best_practices_in_business_writing_and_communication_...Kate Lee
This document provides an overview of best practices in business writing and communication. It discusses what employers want in employees, effective communication processes and strategies, dealing with conflict, and tips for written, oral, intercultural, and electronic business communication. The document also covers developing ethical business communication, professionalism in the workplace, creating multimedia presentations, writing business reports, plans and proposals.
Week portfolio project best practices in business writing and communication_kleeKate Lee
This document provides an overview of best practices in business writing and communication. It discusses what employers want in employees, effective communication processes and strategies, dealing with conflict, and tips for written, oral, intercultural, and electronic business communication. The document also covers developing ethical business communication, professionalism in the workplace, creating multimedia presentations, writing business reports, plans and proposals.
This document discusses effective communication skills for business managers. It covers the importance of communication, models of communication, verbal and nonverbal communication, ethics, and staying connected. The key points are:
1) Effective communication is important for business and improves relationships with audiences. It should be objective, relevant, clear, concise and consider the audience.
2) The social communication model shows how messages are encoded, transmitted, decoded and feedback given. Understanding audiences is critical.
3) Verbal communication allows for feedback but can be emotional, while written communication is more formal but impersonal. Nonverbal cues like facial expressions and eye contact also impact messages.
4) Ethical communication follows guidelines like honesty,
The document provides guidance on effective international business communication, covering topics such as speaking, listening, building relationships, and networking. It emphasizes the importance of clearly stating your objective, tailoring your message for different listeners, managing communication processes, and actively listening to build trust and understanding across cultures. Tips include preparing for interactions, introducing yourself properly, asking questions to develop conversations, and following up after meetings.
Webinars, Podcasts and Mobile (Oh My!)The Medium Does Change The MessageLee K. Broekman
Where does communication breakdown?
How can we communicate more effectively?
Learn how using the right Communication Channels can be the game changer for POSITIVE collaboration.
The 4Ps - Person, Print, Phone & Panel
Jon Rubin & Katherine Spivey - User-Useful Government Websites: Intersection ...Plain Talk 2015
Presented by Jonathan Rubin, MA, & Katherine Spivey, MA, on March 13, 2015 at the fifth Center for Health Literacy Conference: Plain Talk in Complex Times.
This document provides information on various aspects of communicating effectively in the workplace. It discusses preparing cover letters and resumes, interviewing skills, communicating with supervisors, customers, and leading groups. Some of the key points covered include tailoring cover letters for specific jobs, including relevant contact information on resumes, practicing interview skills, developing leadership styles that balance tasks with people orientation, and ensuring all group members have a chance to provide input to reach consensus.
This document provides an overview of professional communication practices in business. It discusses key concepts like communication processes, purposes of communication, forms of communication like oral, written, non-verbal and paraverbal. It also touches upon cultural differences in communication styles and gestures. The document then focuses on different types of business writing like letters, memos, proposals, reports, presentations, newsletters, marketing materials and resumes. It concludes with discussing principles of preparing presentations and the meaning of ethics in business.
The document contains responses to multiple choice questions about various topics related to communication such as formatting, body language, note taking, capitalization, and using positive vs. negative language. The overall theme is providing guidance on best practices for formal and informal communication. Key advice includes using appropriate formatting for official documents, maintaining still body language during presentations, structuring presentations with introductions and summaries, taking notes to aid information absorption, using capitalization to draw attention to important words, and employing positive language to encourage engagement.
Here are the meanings of the gestures in Set 2:
- Hand to cheek - Evaluation, thinking
- Touching, slightly rubbing nose - Anger, frustration, apprehension
- Rubbing the eye - Doubt, disbelief
- Hands clasped behind back - Rejection, doubt, lying
- Pinching bridge of nose - Stress, fatigue
The gestures in Set 1 are:
- Brisk, erect walk - Confidence
- Standing with hands on hips - Readiness, aggression
- Sitting with legs crossed, foot kicking slightly - Open, relaxed
- Sitting, legs apart - Boredom
- Arms crossed on chest - Defensiveness
Atif shirazi (Foundation of Management Communiation)Atif Sherazi
This document discusses the foundations of management communication. It outlines key concepts such as the importance of effective communication, the two dominant schools of thought on communication, managers and their role in communication, and the elements and principles of communication. Specific elements covered include the source, audience, context, message, media, and feedback. The document also discusses communication and perception, qualities of an effective communicator, and why business communication is unique in its focus on conclusions, direct purpose, and highlighting main points.
This document discusses best practices in business writing and communication. It covers topics such as ethical business communication, professionalism in the workplace, intercultural communication, writing tips, use of electronic messages, business presentations, reports, plans and proposals. Some key points include maintaining professionalism through respect, punctuality and avoiding gossip; embracing diversity; clear writing with a focus on the most important information; and investing in employee development to increase performance and innovation.
Best Practices in Business Writing and Communication discusses various topics to help employees improve their writing and communication skills, including ethical business communication, professionalism, intercultural communication, writing tips, use of electronic messages, business presentations, reports, plans and proposals. The document provides guidance on maintaining professionalism, embracing diversity, business writing, use of email/text, creating presentations and reports, and developing strong business plans and proposals. It emphasizes clear, ethical writing and communication, as well as investing in employees to strengthen an organization.
internet usage and limitations, presentation stylesAnjaliBiyani4
The document provides information on the top 10 most popular uses of the Internet based on a recent survey of Internet traffic. The top use is electronic mail, with over 85% of Internet users sending and receiving email and 20 million emails crossing the Internet each week. Other popular uses include research, downloading files, discussion groups, interactive games, education/self-improvement, friendship/dating, electronic newspapers/magazines, job hunting, and shopping. The document also discusses what a presentation is, the importance of presentation skills, different types of presentations including informative, instructional, arousing, persuasive, and decision-making presentations, and some PowerPoint presentation tips.
Design thinking on how to solve problems.pptxFasil32
Design thinking is a human-centered approach to problem-solving that emphasizes empathy, creativity, and iterative testing. It involves understanding the needs of users, reframing problems in human-centric ways, brainstorming innovative solutions, and testing those solutions in practice. Here's a concise outline of how to apply design thinking to solve problems:
### 1. **Empathize**
- **Objective**: Gain an understanding of the user's needs and experiences.
- **Activities**:
- Conduct interviews and observations to gather insights into user behavior and challenges.
- Use empathy maps to visualize user emotions and needs.
- **Output**: A deep understanding of the user's needs and pain points.
### 2. **Define**
- **Objective**: Clearly articulate the problem you want to solve.
- **Activities**:
- Synthesize the information gathered during the empathy phase.
- Create a clear problem statement (Point of View - POV) that defines the challenge from the user's perspective.
- **Output**: A well-defined problem statement that guides the design process.
### 3. **Ideate**
- **Objective**: Generate a wide range of ideas and potential solutions.
- **Activities**:
- Conduct brainstorming sessions to encourage creative thinking and idea generation.
- Use techniques like mind mapping, SCAMPER, or the Six Thinking Hats to explore different angles.
- Prioritize ideas based on feasibility and impact.
- **Output**: A list of potential solutions to the defined problem.
### 4. **Prototype**
- **Objective**: Build tangible representations of your ideas.
- **Activities**:
- Create simple, low-fidelity prototypes (e.g., sketches, mockups, models) to explore different aspects of the solutions.
- Use rapid prototyping to test ideas quickly and inexpensively.
- **Output**: Prototypes that can be tested and refined based on user feedback.
### 5. **Test**
- **Objective**: Gather feedback on your prototypes and refine the solutions.
- **Activities**:
- Conduct user testing sessions to observe how users interact with the prototypes.
- Collect qualitative and quantitative feedback to understand what works and what doesn’t.
- Iterate on the design based on user feedback, making necessary adjustments and improvements.
- **Output**: Refined prototypes and solutions that are tested and validated by users.
### Iterative Process
- **Objective**: Continuously improve the solution through iteration.
- **Activities**:
- Iterate between the prototyping and testing phases based on
This document provides an overview and summary of a lecture on communication planning. It discusses a 6-step model for planning communications that includes identifying objectives, recipients, channels, matching messages to recipients, getting feedback, and developing an action plan. It also covers non-verbal communication, cultural differences, and 10 rules for effective language including simplicity, brevity, credibility, consistency, novelty, sound, visualization, asking questions, and providing context. The document concludes with an assignment on interview skills.
Similar to The Conference Board: Using Plain Language to Save Time, Money, and Customers (20)
In the realm of cybersecurity, offensive security practices act as a critical shield. By simulating real-world attacks in a controlled environment, these techniques expose vulnerabilities before malicious actors can exploit them. This proactive approach allows manufacturers to identify and fix weaknesses, significantly enhancing system security.
This presentation delves into the development of a system designed to mimic Galileo's Open Service signal using software-defined radio (SDR) technology. We'll begin with a foundational overview of both Global Navigation Satellite Systems (GNSS) and the intricacies of digital signal processing.
The presentation culminates in a live demonstration. We'll showcase the manipulation of Galileo's Open Service pilot signal, simulating an attack on various software and hardware systems. This practical demonstration serves to highlight the potential consequences of unaddressed vulnerabilities, emphasizing the importance of offensive security practices in safeguarding critical infrastructure.
Generating privacy-protected synthetic data using Secludy and MilvusZilliz
During this demo, the founders of Secludy will demonstrate how their system utilizes Milvus to store and manipulate embeddings for generating privacy-protected synthetic data. Their approach not only maintains the confidentiality of the original data but also enhances the utility and scalability of LLMs under privacy constraints. Attendees, including machine learning engineers, data scientists, and data managers, will witness first-hand how Secludy's integration with Milvus empowers organizations to harness the power of LLMs securely and efficiently.
How information systems are built or acquired puts information, which is what they should be about, in a secondary place. Our language adapted accordingly, and we no longer talk about information systems but applications. Applications evolved in a way to break data into diverse fragments, tightly coupled with applications and expensive to integrate. The result is technical debt, which is re-paid by taking even bigger "loans", resulting in an ever-increasing technical debt. Software engineering and procurement practices work in sync with market forces to maintain this trend. This talk demonstrates how natural this situation is. The question is: can something be done to reverse the trend?
Connector Corner: Seamlessly power UiPath Apps, GenAI with prebuilt connectorsDianaGray10
Join us to learn how UiPath Apps can directly and easily interact with prebuilt connectors via Integration Service--including Salesforce, ServiceNow, Open GenAI, and more.
The best part is you can achieve this without building a custom workflow! Say goodbye to the hassle of using separate automations to call APIs. By seamlessly integrating within App Studio, you can now easily streamline your workflow, while gaining direct access to our Connector Catalog of popular applications.
We’ll discuss and demo the benefits of UiPath Apps and connectors including:
Creating a compelling user experience for any software, without the limitations of APIs.
Accelerating the app creation process, saving time and effort
Enjoying high-performance CRUD (create, read, update, delete) operations, for
seamless data management.
Speakers:
Russell Alfeche, Technology Leader, RPA at qBotic and UiPath MVP
Charlie Greenberg, host
Fueling AI with Great Data with Airbyte WebinarZilliz
This talk will focus on how to collect data from a variety of sources, leveraging this data for RAG and other GenAI use cases, and finally charting your course to productionalization.
Your One-Stop Shop for Python Success: Top 10 US Python Development Providersakankshawande
Simplify your search for a reliable Python development partner! This list presents the top 10 trusted US providers offering comprehensive Python development services, ensuring your project's success from conception to completion.
5th LF Energy Power Grid Model Meet-up SlidesDanBrown980551
5th Power Grid Model Meet-up
It is with great pleasure that we extend to you an invitation to the 5th Power Grid Model Meet-up, scheduled for 6th June 2024. This event will adopt a hybrid format, allowing participants to join us either through an online Mircosoft Teams session or in person at TU/e located at Den Dolech 2, Eindhoven, Netherlands. The meet-up will be hosted by Eindhoven University of Technology (TU/e), a research university specializing in engineering science & technology.
Power Grid Model
The global energy transition is placing new and unprecedented demands on Distribution System Operators (DSOs). Alongside upgrades to grid capacity, processes such as digitization, capacity optimization, and congestion management are becoming vital for delivering reliable services.
Power Grid Model is an open source project from Linux Foundation Energy and provides a calculation engine that is increasingly essential for DSOs. It offers a standards-based foundation enabling real-time power systems analysis, simulations of electrical power grids, and sophisticated what-if analysis. In addition, it enables in-depth studies and analysis of the electrical power grid’s behavior and performance. This comprehensive model incorporates essential factors such as power generation capacity, electrical losses, voltage levels, power flows, and system stability.
Power Grid Model is currently being applied in a wide variety of use cases, including grid planning, expansion, reliability, and congestion studies. It can also help in analyzing the impact of renewable energy integration, assessing the effects of disturbances or faults, and developing strategies for grid control and optimization.
What to expect
For the upcoming meetup we are organizing, we have an exciting lineup of activities planned:
-Insightful presentations covering two practical applications of the Power Grid Model.
-An update on the latest advancements in Power Grid -Model technology during the first and second quarters of 2024.
-An interactive brainstorming session to discuss and propose new feature requests.
-An opportunity to connect with fellow Power Grid Model enthusiasts and users.
Digital Banking in the Cloud: How Citizens Bank Unlocked Their MainframePrecisely
Inconsistent user experience and siloed data, high costs, and changing customer expectations – Citizens Bank was experiencing these challenges while it was attempting to deliver a superior digital banking experience for its clients. Its core banking applications run on the mainframe and Citizens was using legacy utilities to get the critical mainframe data to feed customer-facing channels, like call centers, web, and mobile. Ultimately, this led to higher operating costs (MIPS), delayed response times, and longer time to market.
Ever-changing customer expectations demand more modern digital experiences, and the bank needed to find a solution that could provide real-time data to its customer channels with low latency and operating costs. Join this session to learn how Citizens is leveraging Precisely to replicate mainframe data to its customer channels and deliver on their “modern digital bank” experiences.
Conversational agents, or chatbots, are increasingly used to access all sorts of services using natural language. While open-domain chatbots - like ChatGPT - can converse on any topic, task-oriented chatbots - the focus of this paper - are designed for specific tasks, like booking a flight, obtaining customer support, or setting an appointment. Like any other software, task-oriented chatbots need to be properly tested, usually by defining and executing test scenarios (i.e., sequences of user-chatbot interactions). However, there is currently a lack of methods to quantify the completeness and strength of such test scenarios, which can lead to low-quality tests, and hence to buggy chatbots.
To fill this gap, we propose adapting mutation testing (MuT) for task-oriented chatbots. To this end, we introduce a set of mutation operators that emulate faults in chatbot designs, an architecture that enables MuT on chatbots built using heterogeneous technologies, and a practical realisation as an Eclipse plugin. Moreover, we evaluate the applicability, effectiveness and efficiency of our approach on open-source chatbots, with promising results.
"Choosing proper type of scaling", Olena SyrotaFwdays
Imagine an IoT processing system that is already quite mature and production-ready and for which client coverage is growing and scaling and performance aspects are life and death questions. The system has Redis, MongoDB, and stream processing based on ksqldb. In this talk, firstly, we will analyze scaling approaches and then select the proper ones for our system.
Programming Foundation Models with DSPy - Meetup SlidesZilliz
Prompting language models is hard, while programming language models is easy. In this talk, I will discuss the state-of-the-art framework DSPy for programming foundation models with its powerful optimizers and runtime constraint system.
Skybuffer SAM4U tool for SAP license adoptionTatiana Kojar
Manage and optimize your license adoption and consumption with SAM4U, an SAP free customer software asset management tool.
SAM4U, an SAP complimentary software asset management tool for customers, delivers a detailed and well-structured overview of license inventory and usage with a user-friendly interface. We offer a hosted, cost-effective, and performance-optimized SAM4U setup in the Skybuffer Cloud environment. You retain ownership of the system and data, while we manage the ABAP 7.58 infrastructure, ensuring fixed Total Cost of Ownership (TCO) and exceptional services through the SAP Fiori interface.
[OReilly Superstream] Occupy the Space: A grassroots guide to engineering (an...Jason Yip
The typical problem in product engineering is not bad strategy, so much as “no strategy”. This leads to confusion, lack of motivation, and incoherent action. The next time you look for a strategy and find an empty space, instead of waiting for it to be filled, I will show you how to fill it in yourself. If you’re wrong, it forces a correction. If you’re right, it helps create focus. I’ll share how I’ve approached this in the past, both what works and lessons for what didn’t work so well.
[OReilly Superstream] Occupy the Space: A grassroots guide to engineering (an...
The Conference Board: Using Plain Language to Save Time, Money, and Customers
1. Using plain language to
save time, money, and customers
presented to
The Conference Board:
Corporate Communications Academy
presented by
Dr. Deborah S. Bosley
Owner | Principal, The Plain Language Group
deborah@theplainlanguagegroup.com
704.641.1334
2. Real
life
“Dilber,sms”
• We
know
that
communica0on
is
a
problem,
but
the
company
is
not
going
to
discuss
it
with
the
employees.
2
3. Agenda
Agenda
1.
What
are
the
problems?
2.
What
is
plain
language?
3.
How
do
we
know
it
works?
4.
What
laws
require
plain
language?
5.
What
are
plain
language
strategies?
6.
Why
is
plain
language
good
for
your
business?
3
4. Which
is
be7er?
1. The
medica0on
could
make
you
obtunded.
You
might
become
ataxic
and
degenerate
into
emesis.
2. Experiencing
the
loss
of
consciousness
and
the
expulsion
of
stomach
maIer
could
be
a
result
of
taking
this
medica0on.
3. This
medicine
could
make
you
pass
out.
You
also
might
become
dizzy
and
vomit.
4
5. 1. Understand re
the
problems?
1.
What
a the problems
• over
explaining
• too
much
jargon
• style
too
complex
• sentences
too
long
• hard
to
find
main
point
• ac0on
not
clear
• not
clearly
organized
• missing
design
elements
5
6. 2. Understand plainplanguage
1.
What
are
the
roblems?
• Disclosure
≠
communica0on
• Facts
and
accuracy
≠
understanding
• Informa0on
≠
communica0on
6
7. Research
What
are
practices
1.
on best the
problems?
Research
shows
that
people
•
•
•
•
•
•
•
spend
fewer
than
8
seconds
read
28%
slower
online
read
with
their
emo0ons
take
in
only
a
small
amount
of
informa0on
at
one
0me
look
for
answers
to
ques0ons
remember
informa0on
by
associa0ons
and
context
read
common
words
faster
than
uncommon
words
7
8. Research on best practices
Remember
ALL
CORPORATE
COMMUNICATION
IS
MARKETING.
8
9. 2. Understands
plain
llanguage
2.
What
i plain anguage?
• Plain
language
is
the
use
of
proven
wri0ng
and
designing
strategies
that
make
it
easy
for
your
intended
audience
to
find,
understand,
and
use
the
informa0on.
• clarity
|
credibility
|
relevance
9
11. Why is plain language important?
3.
How
do
we
know
it
works?
• improves
communica0on
•
builds
trust,
saves
0me
&
money
•
more
likely
to
be
read
|
responded
•
clarifies
issues
•
tells
readers
what
they
want
to
know
PEOPLE
HAVE
A
RIGHT
TO
UNDERSTAND
11
12. Why is plain language important?
3.
How
do
we
know
it
works?
• Fed
Ex
plain
language
opera0ons’
manuals
saved
$400,000
first
year
• Allen-‐Bradley
computer
manuals:
support
calls
dropped
from
50
a
day
to
two
a
month
• Business
with
100
employees
spends
17
hours
(average)neach
week
clarifying
email
communica0ons
=
loss
of
$500,000.
• 40%
of
cost
of
managing
business
transac,ons
is
spent
on
problems
from
poor
communica0on.
12
13. 3.
How
do
we
know
it
works?
If
wriIen
informa0on
is
clear:
•
increases
investment
dollars1
•
provides
higher
corporate
reputa0ons2
If
wriIen
informa0on
is
complex:
•
decreases
accurate
earnings
forecasts3
•
creates
disrespect
for
writers,
company4
1
Loughran,
T.
and
McDonald,
Bill
(2009)
Measuring
Readability
in
Financial
Texts.
Unpublished
paper.
2
Gebbart,
J.
and
Lawrence,
J.
Predic7ng
Firm
Reputa7on
Through
Content
Analysis
of
Shareholders’
LeBers.
Corporate
Reputa0on
Review.
Vol.
11,
No.
4,
284-‐30,
Cogni0ve
Psychol.
67,
75,
77
(1994).
3
Reuven
Lehavy,
Feng
Li,
and
Kenneth
Merkley
(2011)
The
Effect
of
Annual
Report
Readability
on
Analyst
Followingand
the
Proper7es
of
Their
Earnings
Forecasts.
The
Accoun7ng
Review:
May
2011,
Vol.
86,
No.
3,
pp.
1087-‐1115
4
Oppenheimer,
D.
M.
Consequences
of
Erudite
Vernacular
U7lized
Irrespec7ve
of
Necessity:
Problems
with
Using
Long
Words
Needlessly.
Applied
Cogni0ve
Psychology.
March
2006.
14. Remember… Remember...
• No
reader
ever
complained
that
informa0on
was
too
easy
to
understand
14
15. 4.
What
laws
require
plain
language?
•
HIPPA
•
ERISA
•
GRAMM-‐LEACH
BLILEY
•
DEPT
OF
LABOR
(401k)
•
DODD-‐FRANK
•
AFFORDABLE
CARE
ACT
•
PLAIN
WRITING
ACT
2010
•
many
state
laws
16. 5. Revise re
the
pplain language style
5.
What
a using lain
language
strategies?
1. analyze
audience
|
purpose
2. organize
for
easy
reading
3. use
posi0ve
language
4. use
you-‐amtude
5. avoid
jargon
6. decrease
wordiness
7. use
ac0ve
voice
8. provide
transi0ons
9. write
short
sentences
|
paragraphs
10. create
visual
appeal
16
17. 3. Consider audiences
Audience
• use
documents
as
reference
•
read
“just
in
0me”
•
interpret
and
create
meaning
•
explain
to
others
•
phone
for
clarifica0on
•
want
human
communica0on
•
need
empathy
17
19. Before
and
a^er
Dear
Par0cipant:
Enclosed
is
your
Quarterly
Review
statement
for
the
period
ending
September
30,
2012.
If
you
have
elected
to
receive
e-‐
delivery
for
quarterly
statements,
the
electronic
statement
has
been
subs0tuted
with
a
printed
statement
for
this
quarter
only.
We
apologize
for
any
inconvenience
this
may
have
caused.
Dear
Par0cipant:
We
know
that
like
everyone
else,
you
receive
too
much
mail
and
email.
Although
we
make
every
effort
to
decrease
your
mail
overload,
recently
you
received
your
<date>
quarterly
statement
for
your
ABC
Auer-‐
Tax
Annui0es
in
both
email
and
paper
formats.
From
now
on,
you
will
receive
your
statement
in
only
one
form;
either
email
or
paper
depending
on
what
you
previously
selected.
Now,
you’ll
have
one
less
envelope
to
open
or
one
less
email
to
read.
19
20. Readers wantAudience
to know
• Why
am
I
receiving
this?
•
Is
it
important?
•
What
am
I
supposed
to
do?
•
When
do
I
have
to
take
ac0on?
•
Will
I
receive
a
response?
20
21. Before
• Inves0gators
of
the
contractor
will
review
the
facts
in
your
case
and
decide
the
most
appropriate
course
of
ac0on.
The
first
step
taken
with
most
Medicare
health
care
providers
is
to
reeducate
them
about
Medicare
regula0ons
and
policies.
If
the
prac0ce
con0nues,
the
contractor
may
conduct
special
audits
of
the
providers
medical
records.
Ouen,
the
contractor
recovers
overpayments
to
health
care
providers
this
way.
If
there
is
sufficient
evidence
to
show
that
the
provider
is
consistently
viola0ng
Medicare
policies,
the
contractor
will
document
the
viola0ons
and
ask
the
Office
of
the
Inspector
General
to
prosecute
the
case.
This
can
lead
to
expulsion
from
the
Medicare
program,
civil
monetary
penal0es,
and
imprisonment.
21
22. After
We
will
• find
out
if
this
situa0on
was
an
error
or
fraud,
and
• let
you
know
the
results
in
approximately
six
weeks.
22
23. Organize
4. Organize information
• begin
with
main
point
|
what
reader
wants
to
know.
23
24. BEFORE
Legal
Informa,on
You
Should
Know
•
A
monthly
service
fee
applies
only
to
the
account
under
which
it
is
listed,
and
it
does
not
include
charges
for
other
accounts,
unless
otherwise
indicated
•
Account-‐related
services
obtained
through
an
affiliate
bank
are
subject
to
the
fees
disclosed
in
its
account
and
fee
informa0on
schedule
•
Fees
may
be
subject
to
state
and
local
taxes,
which
vary
by
loca0on
•
Your
account
may
be
charged
fees
and
expenses
during
a
statement
cycle
other
than
the
one
in
which
the
ac0vi0es
or
services
that
caused
the
fee
to
occur
•
Fees
and
expenses
may
be
deducted
from
your
account
as
explained
in
this
booklet.
If
your
account
does
not
have
enough
money
to
pay
them,
an
overdrau
may
occur.
If
you
are
enrolled
in
overdrau
protec0on
and
have
available
funds,
a
transfer
or
advance
will
be
made.
•
If
your
account
is
closed,
you
are
responsible
for
any
outstanding
fees,
any
items
deposited
to
or
drawn
against
the
account
before
or
auer
it
is
closed,
and
any
fees
and
expenses
related
to
those
items.
Please
be
prepared
to
discuss
any
outstanding
items
that
have
not
posted
when
closing
your
account.
24
25. AFTER
What
fees
could
affect
you?
Monthly
fee:
A
monthly
service
fee
is
charged
only
on
the
account
under
which
it
is
listed,
unless
otherwise
indicated.
Affiliate
bank
fee:
Account-‐related
services
through
an
affiliate
bank
are
subject
to
the
fees
disclosed
in
its
account
and
fee
informa0on
schedule.
Statement
cycle:
You
may
be
charged
fees
and
expenses
during
a
statement
cycle
other
than
the
one
in
which
the
ac0vi0es
or
services
occurred.
Taxes:
Fees
may
be
subject
to
state
and
local
taxes,
which
vary
by
loca0on.
Overdra^s:
Fees
and
expenses
may
be
deducted
from
your
account
as
explained
in
this
booklet.
If
your
account
does
not
have
enough
money
to
pay
them,
an
overdrau
may
occur.
Overdra^
protec,on:
However,
if
you
are
enrolled
in
overdrau
protec0on
and
have
available
funds,
a
transfer
or
advance
will
be
made,
and
you
will
avoid
overdrau
fees.
Closed
accounts:
If
your
account
is
closed,
you
are
responsible
for
any
outstanding
fees,
any
items
deposited
to
or
drawn
against
the
account
before
or
auer
it
is
closed,
and
any
fees
and
expenses
related
to
those
items.
Please
be
prepared
to
discuss
any
outstanding
items
that
have
not
posted
when
25
you
close
your
account.
.
26. Before
Thank
you
for
lemng
us
know
that
we
made
an
error
repor0ng
your
re0rement
contribu0on
for
the
hours
you
worked
in
2012.
We
deeply
apologize
for
this
problem.
Apparently
we
reported
that
you
worked
734
hours
in
2012.
However,
this
was
a
mistake
on
our
part.
A
closer
review
of
our
records
revealed
that
you
worked
almost
1,400
hours
in
2012
and
qualified
for
a
re0rement
contribu0on
for
that
year.
We
are
sorry
for
this
inconvenience.
In
view
of
our
error,
we
have
recalculated
the
contribu0on
that
should
have
been
made
to
your
account
for
the
hours
you
worked
in
2012.
This
amount
is
$1,500.
We
also
calculated
the
amount
of
interest
that
you
would
have
earned
on
this
money,
if
we
had
made
the
deposit
on
0me.
This
amount
is
$55.00.
The
total
amount
of
$1,555
will
be
added
to
your
re0rement
account
next
month.
Again,
thank
you
for
calling
this
error
to
our
aIen0on.
I
apologize
again
and
trust
you
feel
our
correc0ve
ac0on
is
sa0sfactory.
Please
contact
us
again
if
you
find
any
26
other
errors
in
our
calcula0ons.
27. A^er
Thank
you
for
contac0ng
us.
You
are
right.
As
you
suggested,
we
have
recalculated
the
contribu0on
to
your
re0rement
fund
for
2012.
Next
month
we
will
add
$1,555
($1,500
+
$55.00
interest)
to
your
account.
Apparently,
we
reported
that
you
worked
734
hours
in
2012;
however,
we
took
a
closer
review
of
our
records,
which
revealed
that
you
worked
almost
1,400
hours
in
2012
thereby
qualifying
for
a
re0rement
contribu0on.
Thank
you
for
bringing
this
maIer
to
our
aIen0on.
Please
feel
free
to
contact
me
at
212-‐555-‐1313
if
you
have
any
ques0ons.
27
28. Huh?
• High-‐quality
learning
environments
are
a
necessary
precondi0on
for
facilita0on
and
enhancement
of
the
ongoing
learning
process.
• Children
learn
best
in
good
schools.
28
29. Death
to
jargon
1. We'll
park
that
2. Drinking
the
Kool-‐Aid
3. Open
the
kimono
4. Brand
alignment
5. Like
a
duck,
calm
on
the
surface
and
fran0cally
paddling
underneath
6.
Thought
leader
7.
Reach
out
8.
Transi0oning/repurposing
9.
Thinking
outside
the
box
10.
Fungible
29
Just
for
Fun:
MBA
Jargon
Watch
hIp://www.johnsmurf.com/jargon.htm
30. Human
to
human
communica,on
Before:
NO
PERSON
HAS
BEEN
AUTHORIZED
TO
GIVE
ANY
INFORMATION
OR
MAKE
ANY
REPRESENTATION
OTHER
THAN
THOSE
CONTAINED
OR
INCORPORATED
BY
REFERENCE
IN
THIS
BULLETIN
OF
POLICIES,
AND,
IF
GIVEN
OR
MADE,
SUCH
INFORMATION
OR
REPRESENTATION
MUST
NOT
BE
RELIED
UPON
AS
HAVING
BEEN
AUTHORIZED.
44
word
sentence,
25th
grade
A^er:
You
should
rely
only
on
the
informa0on
contained
or
referred
to
in
this
document,
or
that
we
have
referred
you
to.
We
have
not
authorized
anyone
to
provide
you
with
different
informa0on.
16
30
words
average,
12th
grade
31. Use
visuals
• 43%
likely
to
be
persuaded
• 25
-‐
40%
less
0me
• 38%
beIer
reten0on
• sa0sfies
two
modes
of
processing
informa0on
31
32. Why is plain languageaimportant?
Before
and
^er
32
33. Test
documents
(especially
external)
• test
with
actual
readers
• 5
-‐
8
people
for
90%
of
problems
• revise
based
on
feedback
• without
tes0ng,
increase
in
numbers
of
calls,
confusion,
misinforma0on
• clarity,
ease
of
understanding,
compliance,
goodwill,
trust
33
34. 6.
Why
is
plain
language
good
for
business?
•
be
truly
transparent
•
restore
public
trust
•
make
values
clear
•
maintain
corporate
integrity
•
manage
risk
•
increase
#s
of
customers
•
affect
the
boIom
line
GOOD
WRITING
IS
GOOD
BUSINESS