The document provides instructions and examples for writing effective emails. It includes 3 exercises that demonstrate how to write emails to request a refund for an overpayment on a mobile bill, send a thank you note after a job interview, and notify participants of a change in meeting venue. Each example email should include the sender, recipients, subject, and body of the email addressing the specific situation presented in the exercise.

1. Writing Effective E-Mails
Exercise

2. Exercise 1 :
Situation :
Your monthly mobile bill was of Rs.1700 for the billing cycle
14th
Jan-14th
Feb and while performing the online transaction Rs.2000
was deducted from your account number.
Task :
Write an email to the concerned service provider and ask for a
refund or adjustment of the extra amount paid in the next billing cycle.
The email must stage the following :
To :
CC:
BCC:
Subject :

3. Answer

4. Exercise 2 :
Situation :
You had appeared for an interview for the post of Quality
Head- Sundram Fasteners Ltd, China.
Task :
Send a Thank you note via an email to the Company Official
who had interviewed you on the same day for the post of Business
Development Executive.
The email must stage the following :
To :
CC:
BCC:
Subject :

5. Answer

6. Exercise 3:
Situation :
It was already informed to the participants that the
meeting would be conducted on 15th
Mar’2013 at 4.30pm in the
Firangi Pani Conference Hall, Hotel Park. Because of some reasons
the Venue has been changed to Aryabhatta Hall, Hotel Marriot.
Task:
Write a mail to the participants stating the change in
venue.
To :
CC:
BCC:
Subject :

7. Answer