Download to read offline
RCTid Courses
- 1. Jan Feb MarApr May Global Presence Employee Self-Confidence Corporate Growth Customer Retention CUSTOMER SERVICE TRAINING Soft Skill development! Corporate growth through Interactive PracticalInteractive Practical Training & DevelopmentTraining & Development •Increase revenue and profit through customer retention & satisfaction•
- 2. info@rctid.co+62 812 81091647 CUSTOMER SERVICE TRAINING Can excellent customer service result in decreased marketing budget allocation? CORE COMPETENCIES OF EXCELLENT CUSTOMER SERVICE SKILL: 1. The Foundations: First Impressions, Courtesy, Attitude, Ethics 2. Effective communication 3. Relationship building 4. Putting the client first: Face to Face contacts 5. Telephone Contacts 6. E-Client contacts 7. Calming the storm – how to handle complaints 8. Being the best you can be – putting it all together 9. Marketing the business 10. Teamwork 11. One-on-one training “Customer Service skills in today’s economic climate are critically important for any business model.” Receive a training needs analysis to determine the needs for your organization! Participantswilllearn customer service skills that can apply immediately into their work circumstances.
- 3. ENGLISH LEARNING TRAINING Createa positive global presence! Keep pace with global trends; Enjoyable • Extensive • DevelopmentalEnjoyable • Extensive • Developmental TrainingTraining with Results!with Results! Benefit from increased self-confidence and self-worth from the development in soft skills.
- 4. info@rctid.co+62 812 81091647 ENGLISH LEARNING TRAINING Can global industries and business models adapt to our dynamically changing environment without English? “The English language is arguably the most universal language around the world, hence an important aspect of international business” Receive a training needs analysis and placement testing for your organization today! Enjoyaworkforcewith goodorganization,andconfidentinEnglish Ensure a better representation of your organization, through clear efficient communication with other organizations globally, and through effective communication skills with your clients. Englishlanguagetrainingfocusingonallfourmajorskills: -reading,writing,speaking,andlistening- withmultiplelevelsincluding:beginners, pre-intermediate, intermediate,andadvanced.
- 5. ENGLISH FOR SPECIALPURPOSE for a Fast Growing Global Market! Excellent Communication Skills Quality Tailor Made Training forQuality Tailor Made Training for Peak Communication EfficiencyPeak Communication Efficiency Benefit from language learning based on the learner’s need
- 6. info@rctid.co+62 812 81091647 ENGLISH FOR SPECIAL PURPOSE Will focusing on the context of your organization outside the training room, allow for optimal communication efficiency? Right Choice Training offers ENGLISH for SPECIAL PURPOSES including: • English for Medical Professional • English for Aviation • English for Mining, Oil &Gas • English for Banking • English for Hospitality Receive a training needs analysis to determine a tailor made training suited for your organization! ParticipantswilllearnbusinessEnglishskillsalongwithspecific topic-relatedterminology,jobrelatedfunctionsandkey functionalexpressionsessentialforyourorganization. ESPtrainingisaspecifiedapproachoflanguagelearning, focusingoncontentandmethodsneededtodevelopessential communicationskillswithintheorganizationanditsindustry. “English for Special Purposes provides soft skill development through Business English training and addresses topics including responsibilities, customer service and inter-departmental relations.”
- 7. Ready to Write thatgets Results! Concise Communication Courses © Ready to WriteReady to Write Clear•Concise Active, Dynamic &Active, Dynamic & Motivating LearningMotivating Learning Courteous•Correct Business Correspondence
- 8. info@rctid.co+62 812 81091647 Ready toWrite: Business Correspondence How can we make sure that our messages sound right and are acted upon? Ready to Write “One of the biggest challenges in email and letter writing is finding the right words” Jonathan Stevens Receive thousands of phrases and sentences to match any business situation. Participants will discover that a ‘reader-friendly’ style makes messages easier for both the reader and the writer. ReadytoWrite:BusinessCorrespondenceincludes: • The top ten reasons for writing • The four Cs of reader-friendly writing • The SOFAR format to organize emails and letters • Choosing the right style: formal or informal • Using the word and phrase bank to create effective emails and letters • Editing for accuracy
- 9. Ready to Write thatgets Results! Concise Communication Courses © Ready to WriteReady to Write Clear•Concise Active, Dynamic &Active, Dynamic & Motivating LearningMotivating Learning Courteous•Correct Business Reports
- 10. info@rctid.co+62 812 81091647 Ready to Write: Business Reports How can we make sure that our reports have structure and clarity? Ready to Write “Effective reports deliver the message clearly and concisely.” Jonathan Stevens Learn each step of report writing from planning to the final draft. DayTwowilllinktheknowledgeandskillstoyour ownworkplacewriting. ScheduleforDayOne: • Introduction and questionnaire on writing at work • Tips and techniques for reader-friendly writing • Problem solving activity: The John Jones report • Tango: The essential words for effective reports • Traffic in Jakarta: Connecting causes and effects • Writing your own reports Onlyatwodaycourse,withaone-weekinterval!