Our business writing skills presentation gives some simple but powerful tips on making your writing interesting and impactful. Effective business writing skills can enhance your productivity dramatically.
This slide pack will help you with the concepts of how to write an effective email. Nowadays every communication is held with the help of electronic media and deliver your message in a written way.
So tried creating a slide and consolidate all the basic facts at one place for effective email writing
The presentation provides an outline of effective communication.
It covers Effective communication, ten commandments, the process of communication, purpose and types of communication.
Effective communication is all about conveying your messages to other people clearly and unambiguously. It's also about receiving information that others are sending to you, with as little distortion as possible.
Doing this involves effort from both the sender of the message and the receiver. And it's a process that can be fraught with error, with messages muddled by the sender, or misinterpreted by the recipient. When this isn't detected, it can cause tremendous confusion, wasted effort and missed opportunity.
My presentation on Email Writing Skills.
Software to use email send/receive.
What does it mean to To, CC and BCC options.
What's an actual email address and what's a spammer's address.
This Presentation was made for my team for them to understand the importance of Email Writing and its Right way. Just the Basics.
Includes Source of Information and YouTube Videos for Better and in-depth understanding.
Email etiquette refers to the principles of behavior that one should use when writing or answering email messages. Because email is less personal than a phone or in-person conversation but quicker to send than a letter, it is possible for serious breaches of manners to take place. Write carefully. Once you send an email message, you cannot take it back or make it disappear.
This slide pack will help you with the concepts of how to write an effective email. Nowadays every communication is held with the help of electronic media and deliver your message in a written way.
So tried creating a slide and consolidate all the basic facts at one place for effective email writing
The presentation provides an outline of effective communication.
It covers Effective communication, ten commandments, the process of communication, purpose and types of communication.
Effective communication is all about conveying your messages to other people clearly and unambiguously. It's also about receiving information that others are sending to you, with as little distortion as possible.
Doing this involves effort from both the sender of the message and the receiver. And it's a process that can be fraught with error, with messages muddled by the sender, or misinterpreted by the recipient. When this isn't detected, it can cause tremendous confusion, wasted effort and missed opportunity.
My presentation on Email Writing Skills.
Software to use email send/receive.
What does it mean to To, CC and BCC options.
What's an actual email address and what's a spammer's address.
This Presentation was made for my team for them to understand the importance of Email Writing and its Right way. Just the Basics.
Includes Source of Information and YouTube Videos for Better and in-depth understanding.
Email etiquette refers to the principles of behavior that one should use when writing or answering email messages. Because email is less personal than a phone or in-person conversation but quicker to send than a letter, it is possible for serious breaches of manners to take place. Write carefully. Once you send an email message, you cannot take it back or make it disappear.
Here are the 10 steps to effective business writing as outlined by Jack E. Appleman in his book. Presented to my colleagues.
Disclaimer: I did not write the book and am in no way affiliated with the author, Jack E. Appleman.
Aquire useful techniques for effective writing and learn skills that apply to all forms of writing. Writing PowerPoint Presentation Content slides includes topics such as: 16 rules of writing, 26 writing tips, writing pitfalls, excercises, applications, 8 slides on sentence structuring, writer’s block, solution to writer’s block, brainstorming, 4 slides on free writing, 5 slides on letter writing, introductory letters, sales writing, sales letters, report writing, framing a report, tips and mistakes for media dealings, how to’s and much more.
On how to link your writing to its purpose, how to modify your writing for different readers and audiences, and how to approach your content in a manner that supports the message type.
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We look at the future of the industry and what will make a great business analyst going forward - sharing insights about change management and how to better equip yourself with the right tools to the best business analyst you can be.
Hospitality Skill Development CoursewareTraining INC
Innovations in Training solutions take the drudgery out of everyday work and gives a morale boost for employees in this service sector.
In modern hospitality business, it is all about competence of people. The modern consumers demand a high level of service. Employees thus have to be on the top to ensure the survival and development of the hospitality establishment. Hence, staff training is essential in this sector. It increases productivity by developing professional knowledge, experienced skills and valid thoughts of the employees. Employee training also motivates and inspires employees by providing information and helping them realize the importance of their jobs. Thus successful hotels always include staff training as their important development strategy.
Training in the industry includes a lot of different types of learning events . Apprentice training, certification programs, process trainings and so on. A lot of training is done on-the-job which is a time consuming task and also affects productivity as more trained employees have to don the cap of trainers. Employees also take time to practice and perfect skills. Hence their productivity is also lessened. By adopting newer ways of learning like simulation based learning, employees can be provided a better and faster way of learning as it allows ample opportunities of making mistakes and learning from the mistakes and of course, a whole lot of practice!
Professional writing is a style of written communication used in a workplace environment that allows professionals to make informed decisions. Professional writing typically has a formal tone and differs from written text that is considered literary or artistic.
Healthy Voices - Session Three - Writinghealthyvoices
Session three of an eight session training course designed to build skills in communicating online. This session explores the aspects of the writing process; identifying an audience, the role of authors voice and writing do's and dont's.
Healthy Voices - Session Three - WritingDave Deveny
Session Three of a series of workshops on communicating online. This session covers the art of writing including authors voice, identifying who you are writing for and some writing do's and dont's. This is the presentation, there are also accompanying notes.
Email writing explained with its types, commonly used phrases and best practices. Learn about the best email etiquette to learn about Dos and Don'ts while using email for communication.
Customer service training is the training customer service employees complete to improve the support they're able to provide and increase customer satisfaction. Customer service is an organization's chance to connect with customers by solving their problems and showing genuine concern.
Simply put, cross cultural training means any training that helps people overcome cultural challenges in work or in life when interacting with others whose culture, values and beliefs we are not fully aware.
Sales training is the process of improving seller skills, knowledge, and attributes to drive seller behavioral change and maximize sales success. ... Yet most sales training fails to deliver lasting results. This is because most companies do not define and approach sales training properly.
First impressions have the ability to make or break a business, and a positive experience can create long-lasting business relationships. ... Making a good first impression is particularly important when it comes to meeting customers, pitching to potential clients, or during interviews.
The ability to successfully resolve conflict depends on your ability to: Manage stress quickly while remaining alert and calm. Control your emotions and behavior. Pay attention to the feelings being expressed as well as the spoken words of others. Be aware of and respect differences.
Reducing conflict in the workplace can improve employee productivity, increase employee motivation and loyalty, and reduce stress and absenteeism. The aim of conflict management is to enhance learning and group outcomes, including effectiveness or performance in an organizational setting.
There are four main types of communication we use on a daily basis: Verbal, nonverbal, written and visual. It is crucial to communicate effectively in negotiations to ensure you achieve your goals. Communication is also important within the business. Effective communication can help to foster a good working relationship between you and your staff, which can in turn improve morale and efficiency.
While there are many different definitions of strategic leadership, we define it as the ability to influence others in your organization to voluntarily make day-to-day decisions that lead to the organization's long-term growth and survival, and maintain its short-term financial health.
Good business email writing is no longer a “nice to have” skill—it's something that you absolutely need if you want to be as effective as possible in your business communications.
Business communication is the process of sharing information between people within and outside a company. Effective business communication is how employees and management interact to reach organizational goals. Its purpose is to improve organizational practices and reduce errors.
Presentation skills can be defined as a set of abilities that enable an individual to: interact with the audience; transmit the messages with clarity; engage the audience in the presentation; and interpret and understand the mindsets of the listeners.
Goal setting involves the development of an action plan designed to motivate and guide a person or group toward a goal. Goal setting can be guided by goal-setting criteria such as SMART criteria. Goal setting is a major component of personal-development and management literature.
The word “attitude” is defined in the dictionary as “a settled way of thinking or feeling about someone or something, typically one that is reflected in a person's behavior.” ... Hence to have a “winning attitude” is to have as much of this former mentally optimistic viewpoint as possible.
Reducing stress has societal, familial and individual benefits, such as: Economic benefits: Reducing stress increases an individual's productivity at work and reduces the number of days they take off; Psychological health benefits: Reducing stress improves sleep and reduces irritability, anxiety and depression
Motivational skills can be defined as actions or strategies that elicit a desired behavior or response from a stakeholder. Self-motivation is, in its simplest form, the force that drives you to do things.
Negotiation is a method by which people settle differences. It is a process by which compromise or agreement is reached while avoiding argument and dispute. Negotiation skills can be of great benefit in resolving any differences that arise between you and others.
Problem-solving is important both to individuals and organizations because it enables us to exert control over our environment. Problem-solving skills gives us a mechanism for identifying these things, figuring out why they are broken and determining a course of action to fix them.
A leader can foster an environment of teamwork by promoting a culture of synergy within that team. When business challenges arise, you want your team performing at its best.
Knowing phone etiquette rules and best practices is crucial to handling professional calls. An individual needs to follow a set of rules and regulations while interacting with the other person over the phone
Time management is the process of planning and controlling how much time to spend on specific activities. Good time management enables an individual to complete more in a shorter period of time, lowers stress, and leads to career success. One of the most effective skills you can have in life is powerful and effective time management.
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2. Features of Business Writing:
– Should be terse, clear and to the
point
– Language has to be effective
– Rules are the same everywhere
– Each country has own set of
norms about written or spoken
communication
– North American business desires
written form
EFFECTIVE WRITING
3. • Basic Rules
1. Getting to the point
a. Being Concise
b. Paragraphing
c. Use of Lists
d. Framing Effective Questions
2. Use of Non–Discriminatory Language
3. Punctuation, Grammar and Spelling
4. Tone
a. Choosing the Right Tone
b. Conversational Tone
Rules of Effective Writing
4. • Being Concise
– Use of short sentences
– Start document with purpose
– Creation of ‘single screen view’ messages
– Elimination of unnecessary words
• E.g.. “Avoid bad miscommunication in email writing.”
(the word ‘bad’ is a modifier which is used
unnecessarily)
– Use lesser number of words
Getting to the Point
5. Paragraphing:
– Short Sentences
– Short Paragraphs (2 to 5 sentences)
• Creates “white space”
• Quicker to read
• Engages the reader
– Opening Paragraph
• Five “Ws” - “Who?”, “What?”, “When?”, “Where?”, &
“Why?”
Getting to the Point
6. • Benefits of using lists:
– Writer organizes thoughts
– Reader sees main points
– Important points are not overlooked
• Formatting a list:
– Use numbers or bullets
– Items should be parallel
– Capitalize the first word of each point
– Be consistent with punctuation
Use of Lists
7. • Spacing of a list:
– Double spacing makes reading easier
– Double spacing takes more valuable screen
space
– Single spacing does not enhance the list
– Single spacing takes less room
Use of Lists
8. • Nondiscriminatory language is
language that treats all
people equally
• Use language that is free of
religious, age and sexual bias
• Nondiscriminatory language
can come between you and
your reader
Use of non-discriminatory language
9. • Use ‘Spell Check’
function
• Always Proof Read
document
Methods to Avoid Errors
10. • How can I make sure my messages have
the appropriate tone?
• Ask the following questions:
– Why am I writing this document?
– Who am I writing to and what do I want them
to understand?
– What kind of tone should I use?
Tone
11. What kind of tone should I use with a negative
message?
• When addressing faults or issues concerning an
individual, maintain a professional tone that does
not attack the individual but that makes your
position on the issue clear.
• Example:
• Incorrect: I do not understand why you made
such discriminatory remarks.
Correct: Discriminatory remarks are not tolerated
in this organization.
Tone
12. MMM TRAINING SOLUTIONS
Landline: +91-44-42317735
Cell: +91 9677044366
Cell: +91 9677040908
Email: administration@mmmts.com
Website: www.mmmts.com
Contact Information
Pramila Mathew
CEO and Executive Coach
Pramila Mathew
CEO and Executive Coach
Vikas V.
Vice-President
Training
Vikas V.
Vice-President
Training