The document discusses strategies for dealing with difficult situations at work. It outlines seven common difficult situations, including a coworker with annoying habits, suspicions of sabotage, controversial conversations, inappropriate advances, gossip, food theft, and an overly demanding boss. For each situation, the document describes the main problems and recommends strategies, such as using humor, inviting mediation, compromising, or directly addressing the problematic behavior respectively. The overall document provides tips for maintaining professionalism when tensions rise at work.
Dealing with difficult people is only as stressful as you allow it to be. By discovering what makes them difficult we start understanding how to deal with them
Training Slide Deck
Tips on Difficult Conversations
-What to think about when preparing for difficult conversations
-Things to remember during difficult conversations
- Top 6 mistakes that can turn difficult conversations into disasters.
Dealing with difficult conversations at work Richard Riche
Difficult conversations can be challenging in the workplace and can lead to conflict if handled poorly. Tips on how to prepare for these conversations, get the right mindset and build an Engaged workforce using Emotional Intelligence and the Neuroscience of the brain.
Need to take control of a sales pitch, meeting, focus group or training session but can't call people out on their bad behaviour? Here are five fun strategies that sort out the texting, nodding off, chatting or endless questions without the stress!
Dealing with difficult people is only as stressful as you allow it to be. By discovering what makes them difficult we start understanding how to deal with them
Training Slide Deck
Tips on Difficult Conversations
-What to think about when preparing for difficult conversations
-Things to remember during difficult conversations
- Top 6 mistakes that can turn difficult conversations into disasters.
Dealing with difficult conversations at work Richard Riche
Difficult conversations can be challenging in the workplace and can lead to conflict if handled poorly. Tips on how to prepare for these conversations, get the right mindset and build an Engaged workforce using Emotional Intelligence and the Neuroscience of the brain.
Need to take control of a sales pitch, meeting, focus group or training session but can't call people out on their bad behaviour? Here are five fun strategies that sort out the texting, nodding off, chatting or endless questions without the stress!
Problem Solving PowerPoint PPT Content Modern SampleAndrew Schwartz
139 slides include: teaching problem solving skills, evaluating how you solve problems, understanding the process: how to solve problems, 8 active listening techniques, primary issues for problem solvers, group or individual brainstorming, the problem solving framework, vertical and lateral thinking, adaptors and innovators as problem solvers, collaborative problem solving, leadership and creative work environments, four models of problem solving, SWOT, the 6 C's of decision making, how to's and more.
This Presentations talks about knowing more about your personality, know more about different types of people that might be difficult. Finally, tips on how to deal with them.
Remember: You could be one of the difficult people so be fair :)
How to improve your communication with your bossKelvin Lim
Are you enjoying your work at the moment?
If YES, a big deal of that can be because of a good relationship with your boss.
If NO, we highly recommend you to read through our slideshare.
Whether they take place at work or at home, with your neighbors or co-founder, crucial conversations can have a profound impact on your career, your happiness, and your future. You will learn how to: Prepare for high-impact situations, Make it safe to talk about almost anything, Be persuasive, not abrasive, Keep listening when others blow up or clam up, Turn crucial conversations into the action and results you want
The objective of this module is to
Identify difficult interpersonal situations
Learn how to initiate and close conversations in difficult situations
Minimize destructive conversations
Develop precise questions to conduct a skillful conversation.
Engage in open and productive conversations
Problem Solving PowerPoint PPT Content Modern SampleAndrew Schwartz
139 slides include: teaching problem solving skills, evaluating how you solve problems, understanding the process: how to solve problems, 8 active listening techniques, primary issues for problem solvers, group or individual brainstorming, the problem solving framework, vertical and lateral thinking, adaptors and innovators as problem solvers, collaborative problem solving, leadership and creative work environments, four models of problem solving, SWOT, the 6 C's of decision making, how to's and more.
This Presentations talks about knowing more about your personality, know more about different types of people that might be difficult. Finally, tips on how to deal with them.
Remember: You could be one of the difficult people so be fair :)
How to improve your communication with your bossKelvin Lim
Are you enjoying your work at the moment?
If YES, a big deal of that can be because of a good relationship with your boss.
If NO, we highly recommend you to read through our slideshare.
Whether they take place at work or at home, with your neighbors or co-founder, crucial conversations can have a profound impact on your career, your happiness, and your future. You will learn how to: Prepare for high-impact situations, Make it safe to talk about almost anything, Be persuasive, not abrasive, Keep listening when others blow up or clam up, Turn crucial conversations into the action and results you want
The objective of this module is to
Identify difficult interpersonal situations
Learn how to initiate and close conversations in difficult situations
Minimize destructive conversations
Develop precise questions to conduct a skillful conversation.
Engage in open and productive conversations
Slides to accompany a bite-size training session on handling difficult people. Full training materials including Session Leaders Notes, Delegate Workbook and any Activity handouts can be purchased licence-free from http://www.power-hour.co.uk/trainingmaterialsshop. Prices start from £30 + VAT
How to deal with difficult people at workplacenick_3
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ReadySetPresent (Challenging Employees PowerPoint Presentation Content): 100+ PowerPoint presentation content slides. Every workplace can be filled with “different and unique” personalities. Knowing how to react and handle these sometimes challenging employees is a critical ability to develop. Challenging Employees PowerPoint Presentation Content slides include topics such as: 20 slides on the 5 different personalities: the bull – the fox – the time bomb - the whiner – and the wall, with their qualities and specific strategies for each, 20 slides with tips for dealing with difficult people, 6 Q&A slides on dealing with different situations, 25 slides on giving and receiving feedback, 9 points on controlling anger, and 9 techniques on increasing employee enthusiasm and more!
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Employee morale and a positive workplace are achievable and here are a large collection of tips and how-to's for making it happen, reducing conflict, and increasing happiness. This is a powerpoint with sound files you also purchase at workexcel.com and a DVD, Video, Online Training WEb course is also available. All formats have sound, test, and handout. Positive workplaces promote productivity and they can play a significant role in reducing workplace violence
Generally most people mean well, but simply execute their job poorly sometimes and sometimes, there are BAD bosses. We must learn “to Work "on Bad Boss
According to dictionary.com, “to work” something or someone is to put them into effective operation, to operate that thing or person for productive purposes.
Put your Bad Boss into effective operation to get whatever you want in your job or career by learning your boss’s secret desire and secret fear
Two biggest issues of Bad Boss are:
They can negatively impact our work performance.
They can make life miserable
We often hear “being difficult.” about Bad Boss. It’s hard to know exactly where the difficulty lie. All we know is it is difficult to work successfully with this person.
An incompetent person is someone who is
Functionally inadequate or
Insufficient in Knowledge, Skills, Judgment, or Strength
Conflict Management Training Course - Lesson 5 - How to Deal with Conflict, P...MasterClassManagement.com
This slideshow presentation goes beyond just making sure you hit the numbers as a manager. You sometimes need to be a counselor or mediator. In most cases, using good old common sense will get you through the issue at hand. You should be the first line of defense, as you might be able to handle the situation by just listening and showing some compassion.
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Dear reader,
Thank you for your interest in reading “Silver Management.”
Our main intention is to share different approaches, based on internet research aiming to improve the working environment and companies and employees´ achievements.
The author – Roberto Lico
licoreis@licoreis.com.br
In the dynamic landscape of the 21st century workplace, success is not merely a product of technical expertise but a culmination of a diverse set of skills.
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2. Dealing with Difficult Situations at Work
Introduction
• We know the feeling:
– Our patience is nearly ending,
we are about ready to throw
our fist through a wall or we
are on the verge of tears.
– The steam is pouring out of
our ears.
3. Dealing with Difficult Situations at Work
Our Daily Working Environment
• When we work with the
same people day in and day
out, chances are we will
eventually encounter a
situation that can be very
“explosive”.
4. Dealing with Difficult Situations at Work
Important
• When we find ourselves in a
volatile situation fueled by
anger, frustration, or any other
highly unstable emotion we
need to be very careful about
our attitudes since they can
damage our career and our
professional networking.
5. Dealing with Difficult Situations at Work
Strategy 01 – Inject Humor
• We should be able to lighten the
mood by using a little humor to
show we are not taking it too
seriously.
• We need to reduce the level of
stress, allowing everybody to
think about the whole situation.
• Be careful since we don’t want to
give the impression that the other
person’s feelings are not
important.
6. Dealing with Difficult Situations at Work
Strategy 02 – Invite a third party to mediate
• Involving a respected third
party can help both sides feel
that they are being heard
• If the person is truly neutral,
and respected by both of us,
the decision should be
considered fair, balanced and
acceptable by all.
7. Dealing with Difficult Situations at Work
Strategy 03 – Shift Perspective
• We should change our perspective
about the situation and consider
many different points-of-view.
• Maybe the whole situation is not
about us or what is going on.
• If our co-worker is going through a
messy divorce, we might have a
little more patience when he doesn’t
behave well.
8. Dealing with Difficult Situations at Work
Strategy 04 - Compromise
• Being stubborn typically doesn’t
get us very far.
• We should avoid the “I am
completely right” since we can
overlook the possibility of
creating an equitable solution.
• Compromise is a necessity for any
relationship, professional or
personal and remember together,
we can then create a solution.
9. Dealing with Difficult Situations at Work
Strategy 05 - Surrender
• All too often we get consumed
with the idea of being right.
• Even if we are right, it may be
appropriate to concede and
simply wave the white flag.
• Non-stop arguments can
potentially damage our long term
relationship with any person,
causing irreparable harm to our
ability to work together.
10. Dealing with Difficult Situations at Work
07 Important Tips
• Establish facts first.
• Ask lots of questions.
• Actively listen.
• Avoid pre-judgement.
• Act professionally.
• Aim for win-win.
• Remember there is no one size
fits all approach.
11. Dealing with Difficult Situations at Work
Situation 01 - Problems and Strategies
Main Problem Strategy
A co-worker has the • Make sure that you aren’t
annoying habit of guilty of something as
doing something that annoying yourself.
you can’t stand • See what you can do to block
anymore. out the habit that annoys you.
• Invest in headphones, and try
to focus on something else.
Main Aspects • If you really can’t put up with,
Obsessively clicking pens. then politely ask your co-
Playing music too loudly. worker to refrain. Tell them
Chewing gum like a cow that you get easily distracted.
munching on grass. • Above all, be nice about it.
12. Dealing with Difficult Situations at Work
Situation 02 - Problems and Strategies
Main Problem
Strategy
You suspect someone
in the • You need to be aware that
office is working most people are not out to get
against you. you. Recognize that, and half
the problem is gone.
• Dealing with a competitive
worker can be accomplished
Main Aspects
by simply doing your work
Your paranoia gets the the best you can.
better of you. • And remember the only one
You’re put in defensive who you are really competing
mode, and you begin against is yourself.
actively working against the
possible offender.
13. Dealing with Difficult Situations at Work
Situation 03 - Problems and Strategies
Main Problem
A co-worker tries to Strategy
engage you in a • Just don’t talk about religion
heated religious or or politics.
political conversation. • If someone asks for your
opinion, try to steer the
conversation elsewhere, or
Main Aspects laugh it off and say something
Politics and religion are neutral.
almost always a big no-no • If you feel it is necessary,
in the workplace. leave the place out.
Controversial conversations
can quickly turn into
animosity.
14. Dealing with Difficult Situations at Work
Situation 04 - Problems and Strategies
Main Problem Strategy
A co-worker or • Be fast to deal with this
superior makes an situation.
inappropriate physical • Do not ignore sexual advances
advance and assume that they will go
away.
• Tell the perpetrator (in
Main Aspects private) that you aren’t
Broken office romance. interested and uncomfortable,
An unwanted pass can and that you want his or her
spawn gossip, discomfort, behavior to stop.
or even professional and • Make sure he or she knows
personal danger. that you will file an official
complaint.
15. Dealing with Difficult Situations at Work
Situation 05 - Problems and Strategies
Main Problem
A co-worker incites Strategy
you to participate • Stay away from notorious
in a nasty office gossips.
gossip • When someone tries to share
office gossip with you, try
Main Aspects changing the conversation, or
simply tell them that you
Participating in gossip may don’t like talking about others
be tempting, but it’s almost because you don’t like it when
always ill-advised. people talk about you.
When you participate in
gossip, you run the risk of
offending coworkers.
16. Dealing with Difficult Situations at Work
Situation 06 - Problems and Strategies
Main Problem Strategy
Someone is stealing • Put your food in some sort of
your food from the container, and make sure to
refrigerator. label it with your name.
• If it keeps happening, ask, in a
non-accusatory manner, if
Main Aspects anyone has seen your food
The stealing becomes items.
habitual. • If all else fails, you can
You decide to let it slide. always purchase a small
You go hungry and personal fridge and keep it
resentment builds. under your desk.
Confrontation ensues.
17. Dealing with Difficult Situations at Work
Situation 07 - Problems and Strategies
Main Problem Strategy
Your boss overloads • You just have to learn the best
you with tasks that way to say no to your boss.
aren’t in your work • Meet with the boss to review
description your work description.
• If it becomes an ongoing
problem, go to HR.
Main Aspects
• We would also suggest a
At first it starts out with transfer to another department
little things, like “Do you or looking for a new job
mind doing this?” because some bosses just
Eventually, you become won’t change.
your boss’ slave.
18. Dealing with Difficult Situations at Work
Our Business Contacts
Feel free to send us an e-mail.
Our Website:
www.licoreis.com
Our E-mails:
licoreis@licoreis.com
licoreis@licoreis.com.br
robertolico@hotmail.com
Linkedin: Roberto de Paula Lico Júnior
Twitter: @licoreis
Editor's Notes
In today's workplace, computers and electronic communications are the norm rather than the exception. Computers, e-mail, electronic databases and on-line research play an important role in many businesses today. Technological advances have made electronic communication indispensable in today's workplace. According to recent reports, text messaging figures into L.A. train wreck probe. Investigators of last week’s L.A. train wreck that killed 25 people are looking into a report that an engineer blamed for missing a stop signal light may have been distracted by text messaging. Today, we will discuss the ever-increasing use of technology in the workplace, its potential for abuse and how employers can protect themselves.
Last year, the inability to produce subpoenaed e-mail resulted in million dollar—even billion dollar—lawsuits against U.S. companies.
Last year, the inability to produce subpoenaed e-mail resulted in million dollar—even billion dollar—lawsuits against U.S. companies.
Last year, the inability to produce subpoenaed e-mail resulted in million dollar—even billion dollar—lawsuits against U.S. companies.
Last year, the inability to produce subpoenaed e-mail resulted in million dollar—even billion dollar—lawsuits against U.S. companies.
Last year, the inability to produce subpoenaed e-mail resulted in million dollar—even billion dollar—lawsuits against U.S. companies.
Last year, the inability to produce subpoenaed e-mail resulted in million dollar—even billion dollar—lawsuits against U.S. companies.
Last year, the inability to produce subpoenaed e-mail resulted in million dollar—even billion dollar—lawsuits against U.S. companies.
Last year, the inability to produce subpoenaed e-mail resulted in million dollar—even billion dollar—lawsuits against U.S. companies.
Last year, the inability to produce subpoenaed e-mail resulted in million dollar—even billion dollar—lawsuits against U.S. companies.
Last year, the inability to produce subpoenaed e-mail resulted in million dollar—even billion dollar—lawsuits against U.S. companies.
Last year, the inability to produce subpoenaed e-mail resulted in million dollar—even billion dollar—lawsuits against U.S. companies.
Last year, the inability to produce subpoenaed e-mail resulted in million dollar—even billion dollar—lawsuits against U.S. companies.
Last year, the inability to produce subpoenaed e-mail resulted in million dollar—even billion dollar—lawsuits against U.S. companies.
Last year, the inability to produce subpoenaed e-mail resulted in million dollar—even billion dollar—lawsuits against U.S. companies.
Last year, the inability to produce subpoenaed e-mail resulted in million dollar—even billion dollar—lawsuits against U.S. companies.
Last year, the inability to produce subpoenaed e-mail resulted in million dollar—even billion dollar—lawsuits against U.S. companies.
Last year, the inability to produce subpoenaed e-mail resulted in million dollar—even billion dollar—lawsuits against U.S. companies.