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Curriculum Vitae


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Curriculum Vitae

  1. 1. 'Qualified to enter the Professional Field' CURRICULUM VITAE Contact Information Name: Hoeven van der, Nicole Address: Beukmolen 130 3352 AE Papendrecht, The Netherlands Cell Phone: +31(0)6-42947783 Email: Personal Information Date of Birth: 27-11-1983 Place of Birth: Dordrecht Nationality: Dutch Marital Status: unmarried Education 2003 – 2009 NHTV, IHMSB (International Hotel Management School Breda), The Netherlands Certificate Propaedeutic year received in 2004 Bachelor of Business Administration in Hotel Management received in January 2009 1996 – 2002 VWO1, Christelijke Scholengemeenschap De Lage Waard, Papendrecht, The Netherlands Profile 'Cultuur & Maatschappij'2 Certificate received in 2002 Employment History Part-time Employee Grand Café Willaert, Papendrecht, The Netherlands, June 2008 – September 2008 I performed all bar functions at the establishment and also analyzed business performance from a financial, internal and customer perspective. In cooperation with the owner, I worked on the development of possible future business level strategies. 1 Pre-university education 2 Culture & Society 1
  2. 2. Assistant Manager Food & Beverage Four Seasons Hotel Philadelphia 3, USA , December 2006 - May 2008 In my fourth year of studies I participated in an 18 month Training Program at the Four Seasons Hotel Philadelphia. In the role of Assistant Manager I worked at the lounge/restaurant Swann4and the In-Room Dining Department. I performed the basic managerial functions: planning, organizing, leading and controlling and worked on the development of several additional management competencies and skills. I was involved in all aspects of business, including the financial side. On a consistent basis I analyzed overall performance of the departments and worked on the completion of a wide variety of projects/tasks resulting in improved guest services, improved operational processes and increases in sales. Part-time Employee Grand Café Willaerts Papendrecht, The Netherlands, August 2000 – November 2006 During my years of studies I worked at the Grand Café as a part-time employee and performed basic operational tasks including serving guests, registering orders, settling bills and training new employees. From 2002 till 2003 I fulltime performed all bar functions at the establishment. Placement Mallorca Marriott Son Antem Golf Resort & Spa, Mallorca, Spain, May 2005 – November 2005 As part of this International Placement I participated in the daily operations of the Hotel Housekeeping, Villa Housekeeping and Front Office Department. For a period of 3 months I functioned as a housekeeping supervisor, overseeing internal and external housekeepers (outsourced). The other 3 months I performed both receptionist and operator tasks. During the entire placement I was mainly held responsible for handling guest complaints. I therefore completed the placement with an advisory report, based on conducted research on general customer satisfaction and overall service quality. Placement Center Parcs Vossemeren, Lommel, Belgium, January 2004 – February 2004 For a period of 6 weeks I was active at the Mexican 'casual dining' restaurant of the complex. In addition to performing basic guest service tasks I was held responsible for all guest reservations, the consistent execution of safety procedures and overall purchase control. Languages English Fluent Dutch Native language Spanish Reasonable command German Reasonable command French Conversational 3 #1 Hotel in Philadelphia, #15 in North America: Conde Nast Traveler, 19 rated hotel dining room in entire US by Zagat 4 In 2007 the Swann once again received the AAA 4-Diamond award and was highlighted in USA Today 2
  3. 3. Competencies & Skills At the International Hotel Management School Breda I followed several units of study including Hospitality Research, Financial Accounting, Customer Relationship Management, Imagineering, Strategy & Communication, languages and a wide variety of training courses and workshops all contributing to better self-management. Through a process of self-demand learning I developed the 7 core competencies, used in the Hotel Management Program of the IHMSB, to the required highest level (3).5 The 7 Core Competencies - IHMSB 1. Dealing with guests in a professional way 2. Setting and analyzing objectives 3. Planning/making plans 4. Organizing and coordinating 5. Evaluating and adjusting 6. Managing own professional development 7. Contribute to the development of the profession During my years of study and 18 months placement at the Four Seasons Hotel Philadelphia, I actively worked on the development of managerial skills: Managerial Skills Leadership skills Problem Solver/Sound Analyzer Implementer/Action taker Professionalism/Versatility/Flexibility Player on the team Public Ambassador Interpersonal Sensitivity & Skills Administrative/Systems6 Product Profit 5 International Hotel Management School Breda 6 Systems include 'Opera', 'Micros' and 'Hotel Infobase' 3
  4. 4. Training Programs/Courses At the Four Seasons Hotel Philadelphia I developed and demonstrated theoretical knowledge in Customer Service and business management through the participation and successful completion of a wide variety of training programs. Management Training Programs Handling Guest Complaints How to Get Organized, Delegate and Manage Your Time for Success Interviewing for Success Managing our Business Myers Briggs Type Indicator Progressive Discipline Breakthrough Standards Performance Supervisory Development The Guest Experience Strategy 2008 Talent Management Framework Harvard Manage Mentor Courses Hiring Time Management Skillsoft Courses Difficult People in the Workplace Managing through Change For two of the trainings a certificate could be achieved: ‘Interviewing for Success’ and ‘Supervisory Development’. I received both and in total completed >100 training hours. In addition I also successfully completed Module A,B and C of the Heartsaver AED Program. 4
  5. 5. Interests and Physical Recreation Travel, hospitality management, music, psychology, fitness, yoga, swimming and dancing References Mr. Marek Madeja, Senior F&B Manager Four Seasons Hotel Philadelphia One Logan Square Philadelphia, Pennsylvania, U.S.A. 19103-6933 Tel.: +16093460587 Mr. Douwe Cramer/Olaf Hermans, Study Career Coach NHTV – International Hotel Management School Breda Sibeliuslaan 13 4837 CA Breda Tel.: 076-5302203 Mr. Jacques Schaap, owner and Managing Director Grand Café Willaerts 3352 RW Papendrecht Tel.: 078-6427526 5