CV 2015

1. FRANCISCO OLIVEIRA
Mobile: 07852-141-259
E-mail: francisco_deoliveira@hotmail.com
PERSONAL PROFILE:
I am an organized, hard-working, flexible and responsible person who takes pride in being
well presented. I enjoy taking up new challenges and I endeavour to bring new ideas to my
working environment. Although I work well in a team, I can also act on my own initiative. My
Food and Beverage and Front Office background allows me to work in diverse settings and to
offer my employer an all-round performance. Also delivered training in all backgrounds.
I will offer excellent communication and networking skills. Particularly enjoys interaction
with team members. I am able to be calm and well organized, even when working under
pressure.
I am fluent in English, Spanish and Portuguese.
KEY SKILLS:
 Presentable, sensible, practical, approachable, friendly, focussed, attentive, highly
organised, confident, friendly, flexible, teamwork player and adaptable.
EMPLOYMENT HISTORY:
02/2012 - Present Front of house receptionist at Executive Lounge
Hilton London Metropole
 Checking in and out following Hilton standards.
 Using up-selling techniques to promote hotel services and facilities
 Dealing with Customers feedback or inquires.
 Creating reservations for corporate guest and non-corporate guest.
 Accessing and briefing team SALT score and Guest comments.
 Dealing with weekly material requisitions for the executive lounge.
 Front office trainer and cross training departments experience.
 Health & Safety representative for the executive lounge (1year).
 Participating in Blue energy committee for Executive Lounge.
02/2011 – 02/2012 Front of house receptionist at Executive Lounge
Hilton London Gatwick
 Checking in and out following Hilton standards.
 Using up-selling techniques to promote hotel services and facilities
 Dealing with Customers feedback or inquires.
 Creating reservations for corporate guest and non-corporate guest.
 Accessing and briefing team SALT score and Guest comments.
 Dealing with weekly material requisitions for the executive lounge.
 Health & Safety representative for the executive lounge (6month).

2. 06/2009 – 02/2011 Food & Beverage services assistant
Hilton Vilamoura Spa and Resort.
Restaurant Chef rang/ room services attendant
 Welcoming and serving hotel guest
 Arranging Tables and clear tables
 Supervise the quality of the services offered to customers
 Train and motivate dining room assistant.
 Look after the customer billings.
 Takes guest orders and input orders through Micros system.
 Coordinates guest Amenities.
 Use Up-sell F&B by making eloquent suggestions.
 Maintain high standards of sanitation and cleanliness.
04/2004 - 05/2009 Food & Beverage services assistant/host
Hilton Buenos Aires
 Arranging Tables.
 Welcoming and serving hotel guest.
 Clear tables.
 Supervise the quality of the services offered to customers.
 Look after the customer billings.
.
05/1995 - 08/1999 Host/waiter trainer
Pepsi Cooperation
 Deliver Food and Beverage classroom training.
 Deliver Health and Safety classroom training.
 Deliver menu classroom training.
 Develop the skills, knowledge and attitudes of every staff member.
 Cultivate PepsiCo Culture, policies and brand standards.
01/1992 -05/1995 Facilities assistant:
Hilton Disney Village Orlando
 Ballroom and meeting rooms set up.
.
EDUCATION:
1990-1992 Minneapolis college (Minnesota, USA) Marketing courses.
1990-1991 Hamline University (Minnesota, USA): English as a second language Diploma
1987-1989 Universidad de Nueva Esparta (Venezuela): Hospitality degree
1974-1987 Colégio Jesus Maria Marrero (Venezuela): High school diploma
TRAINING COURSES:
 Hilton University Courses for front office Hilton Gatwick and
Metropole. (2009-2014)
 Course protocol Hilton Buenos Aires. (2006)
 Course train the trainer 1/2 Buenos Aires. (2006)
 Course hygiene and safety Hilton Portugal. (2009)
 Course guest costumer services Buenos Aires. (2007).
 Property Management System: Onq, micros and Fidelio.
LANGUAGES:
Spanish: Paternal language
Portuguese: Maternal language
English: Fluent
Professional and personal reference available on request