1. Jane Falconer
12 The Spruces
Vale of Duntrune
Whitfield
Dundee
DD4 OXD
Tel: 07722216503
e-mail : JaneToots@aol.co.uk
Personal Profile
 Vast experience within office environment
 Fully conversantwith a variety of computer packages
 Organized and methodical towards duties
 Possess excellentcommunication skills both written and verbal
 Previous supervisory/training experience ofnew staff and students on placements
 Possess excellentcustomer care and problem solving skills
 Excellent attendance and time keeping record
 Adaptable, flexible and can work positively under pressure
 Quickly build positive working relationships with colleagues,management, suppliers and the general public
 Can work with and relate to people of all ages and backgrounds
 Presentable and polite
 Can work using own initiative to complete all tasks to a high standard
 Key holder
 Experienced in sales and marketing
 Understand the importance ofconfidentialityin relation to clients and customers
 Highly motivated and prepared to take on additional responsibilities when required
 Willing and able to continuouslylearn new ways of working
 Full Driving License
Employment History
2010 – 2010 One Parent Families in Scotland
Administrator/Reception
Duties:Reception,checking e-mails and forwarding to appropriate person
logging mail,learning aboutthe policies ofchildcare.Assisting the booking in
systems for crèches,checking timesheetand travel expenses.Issuing ofreceipts
and cheques for outstanding invoices.Inputting information for the Care
Commission e-system,GovernmentCensus completion for children,Rota
systems,indexing libraryand multi cultural materials.Prioritizing work and
delegate tasks to others. Disposing ofconfidentialitymaterials correctly.
Attend additional training.
2008 - 2008 The Lennox Partnership,Dundee
Administrator
Duties:Reception including switchboard,updating diaries and calendars for
workshop dates.Recording pettycash and authorizing bank cash withdrawals.
Updating Demis stages and making referrals when required.Keeping clients
informed ofbenefits available on return to work and conducting job searches.
Helping outwhen ever needed in the workshop or when difficultsituations arose.
Dealing with clients from all areas from ex offenders to ex users and being aware
of possible problems.Keeping all clients information confidential. Setting up meeting
room ordering refreshments and lunches.
2005 - 2007 Midas Collection,Dundee
Secretary/PA to Managing Director
Duties:All aspects ofsecretarial and administration duties butadditional
responsibilities as PAwhich included order confirmations,invoicing,traveling
to European countries to liaise with manufacturers,training ofthese
manufacturers,directcontactwith the retail distributors,partaking in exhibitions
(NEC), promotion ofcompany’s manufacturers.Arranging meetings and agendas.

2. 2003 - 2005 Norwich Union,Dundee
Claims Officer/Personal Incident Manager (PIM)
Duties:Working within call centre environmentresponsible for inbound and
outbound calls relating to insurance claims,dealing with customers in a positive
manner ensuring empathyand a full understanding ofthe claims process.
Dealing with suppliers such as hotels,tradesmen etc. understanding the terms of
the insurance policy.Issuing cheques on settled claims.Appointing loss Adjusters.
Attending all updating training of the insurance terms and conditions.
1999 - 2003 Midas Collection,Dundee
Office Administrator (Import & Export)
Duties:Undertook all aspects ofadministration duties within busyoffice which
included accounts,minute taking,training new staff, liaising with management,
dealing with telephone enquiries,complainthandling.Updates with European
suppliers.Informing customers oflead times. Order tracking of haulage
deliveries.All aspects ofimportexporting of European goods to British UK retailers.
1984 - 1994 Morton Properties (Dundee) Ltd
Clerk/Secretary/Receptionist
Duties:Offering full administration supportin a busyoffice including collection of
rent arrears,dealing with customers over the counter and by telephone,validation ofnew leases,
complainthandling,accounts.photocopying and faxing. Recording repairs and appointing
tradesmen.Arrange viewing and allocation of keys to suitable tenants. Banking all monies daily.
Recording ofpayment received at office and by post. Checking banking system and crediting
tenant’s payments by directdebt. Transferring funds byHOBS banking system. Any other duties
required such as photocopying,faxing, and filing.
Training and Education
1980 -1984 Full Secondary Education
2010 Personal Safety (Sarah LambertFund) 1999 SVQ Level 11 in IT
2010 “Go Play” funded by Inspiring Scotland 1999 Assess and Manage
2010 Children with Additional SupportNeeds 1996 Information Technology
2010 Newbiz 10 (Private & Social Enterprise) 1996 Computer Application
2010 Confidence Building /Drama 1996 Using Learner Skills
2010 Deaf Awareness Training 1996 Communication 3
2003 Health & Safety in the Workplace 1996 Mathematics
1999 Chamber ofCommerce (Outlook Express) 1996 SVQ Level 1 in IT
Additional Information
IT Skills/ Excel, Access,Microsoft Office Professional,e-mailing,Outlook Express,
Learning Networking,Palm Software,PowerPoint, Microsoft word,Demis (Super user).
& Development Completed training in new projectfunded by Inspiring Scotland in partnership
with the Scottish Governmentmotivating behavior that actively engages,the child.
Previously volunteered at my local church for the summer club.
Hobbies and Interests:
Cooking,Gardening,Reading,Learning new skills and life styles.
Classic cars.
References
Ian Spence Mrs Frances Durward
Midas Collection Assistant Manager
1a Beach Lane One Parent Families in Scotland
Broughty Ferry 101 Whitfield Drive
Dundee Dundee
01382 732732 01382 502504