This profile summarizes the experience and qualifications of Ehab Hemdan as a senior level hospitality professional with over 22 years of experience in hotel operations management. He has a proven track record of increasing revenue and guest satisfaction through strategic planning, budgeting, team leadership and training. His most recent role was as Executive Assistant Manager at Katara Hospitality Sealine Beach Resorts in Qatar, where he oversaw all operational departments. Ehab holds several hospitality industry certifications and a Bachelor's degree in education.

1. Profile Summary
An enterprising leader offering 22 years of outstanding success in driving business operations of leading Hotels&
Resorts with in-depth sensitisation to the challenges of growth in revenue and customer satisfaction level. Incisive
experience in planning, forecasting & budgeting the revenues and cost for Food & Beverage Department. Diligent in
managing recruitment and performance appraisal / management of the staff in the department. Expertise in consistently
enhancing revenue by re-organising business direction towards profitability, visibility & growth; excels in formulating
strategies plans to facilitate attainment of business targets.
Hands-on experience in developing a work environment high in employee morale and provides constant learning & development
and use the feedback from employee satisfaction survey to draw an action plan. Proficiency in achieving total guest satisfaction
and organization profitability through effective utilization of all resources. Skilled in strategic planning & implementation of best
practices and strong management systems; considered a visionary in large scale business transformations and consulting.
Excellent record of contributions in streamlining operations, heightening productivity & enhancing internal controls. An enterprising
leader with excellent interpersonal, planning, communication and problem-solving skills.
Education
• Pursuing Certified Hotel Administration (CHA)from American Hotels & Lodging Association, E-learning USA
• Certified Rooms Division Executive (CRDE) in Rooms Division frim American Hotels & Lodging Association, E-
Learning USA in 2010
• Bachelor's Degree in Faculty of Education (English Department) from Suez Canal University in 1998
Soft Skills Skill Set
EHAB HEMDAN
Senior Level Professional
Hotel Operations
Industry Preference: Hospitality
Excellent track record of repeatedly producing sustained top line & bottom line growth in
rapidly changing markets.

2. Personal Details
Date of Birth: 7
th
January 1976
Languages Known: English, Arabic and German
Permanent Address: North Sinai, Egypt
Present Address: Doha - Qatar
Strategic Planning
Hotel Operations
P&L Management
Guest / Customer Relationship
Management
Budgeting & Cost Control
Quality, Safety & Hygiene Compliance
Training & Development
Team Building & Leadership
Business Development
Career Timeline
Work Experience
Jun’14 – May’16:Katara Hospitality Sealine Beach Resorts (Murwab Group), Qatar as Executive
Assistant Manager Sealine Beach Resort (5 Stars Deluxe) 77 Units
Jul’13 – May’14: Steigenberger Resorts, Egypt as Room Division Manager
Steigenberger Golf Resort (5 Stars Deluxe) 268 Rooms
Feb’13 – Jul’13: Swiss Inn Resorts, Egypt as Executive Administration Manager
Swiss Inn Dahab (4 Stars) 150 Rooms Renovated
Motivational Leader
Change Agent Thinker
Collaborator Planner
Communicator
Oberoi Hotels, Shift
Leader
Swiss Inn Resorts,
Executive
Administration
Manager
Katara Hospitality
Sealine Beach Resorts,
Executive Assistant
Manager
Iberotel – Solymar –
Jaz Hotels, Rooms
Division Manager
Steigenberger
Resorts, Room
Division Manager
1994 - 2002 2002-2013 2013-2013 2013-2014 2014 -2016

3. Key Result Areas:
• Shouldered the responsibility of planning all operational procedures, and organize all recruitment, increasing revenue
of the Rooms Department, F&B Department and Leisure & Recreation Department and enhancing service & quality
• Spearheaded complete operational activities, including strategic planning, business development, sales, facility
management, food & beverage, front office, Spa, banquets operations, housekeeping, security management,
administration, events & promotions, team leadership and soft skills training
• Devised and implemented optimum strategies to ensure top line and bottom line profitability; formulated &
implemented annual operational plan and SOPs to uphold the service standards, achieve a large market share and
attract new segments for the various outlets
• Delegated and controlled the departmental expense budget throughout the year
• Proactively identified changes in demand in hotel market and modifying strategies to achieve revenue targets; built
supplier networking and negotiated with hotel partners to guarantee best prices & conditions
• Formulated the best marketing strategies including segmenting the markets and positioning the services accordingly
• Ensured:
• Customer delight by providing high quality to key corporate accounts (through visits, personal appointments)
• Effective hiring, training, development and retention of staff, while displaying a dynamic leadership style
• Regular On-Job Training are conducted within each department
• Implemented methods to control wastage and over production
• Organized and conducted performance appraisal for F&B, Rooms, L&R department Heads and insured Managers,
Assistant Managers and Administrators are receiving their appraisals as per the set plan
Accomplishments:
• Excellent track record of successfully managing 2 hotel openings, 3hotel renovations and aqua park opening
• Amplified customer base by 15% by maintaining effective relationships and through effective strategies
• Ramped up average occupancy rate by 10%
• Organised food festivals / events such as full moon & beach parties
• Enhanced revenue per cover by 10% through eliminating waste, updating the menu, other measures
Previous Experience
Aug’02 – Feb’13: Iberotel – Solymar – Jaz Hotels, Egypt as Rooms Division Manager
NB. The below mentioned different hotels were managed by the same management
• Apr’12 – Feb’13: Iberotel Makadi Palms, Hurghada, Egypt as Rooms Division Manager
Iberotel Makadi Palms (5 Deluxe) 102 Rooms (Opening 2012)
• Apr’09 – Feb’13: Jaz Makadi Golf, Hurghada, Egypt as Front Office Manager
(5 deluxe) 73 Rooms (Opening 2009)
• May’05 – Apr’12: Jaz Makadi Star Resort, Hurghada, Egypt as Front Office Manager

4. (5 deluxe) 167 Rooms (Opening 2005)
• May’05 – Sep’07: Solymar Makadi Sun and Marine in Makadi Resort, Hurghada, Egypt as Asst. Front Office Manager
(4 deluxe) 312 Rooms
• Aug’02 – May’05: Solymar Makadi Club, Hurghada, Egypt as Senior Supervisor
• (4 Stars) 270 Rooms
Jun’94 – Aug’02: Oberoi Hotels, Egypt as Shift Leader
The Egoth Oberoi Hotel El Arish (5 Star) 224 Rooms