1. Employment History
With over 4 years work experience in Secretarial, Sales, supervisory/Managerial and Front Desk/Telemarketing, my competence
level depicts knowledge as a Customer Service Representative while applying information technology driven approach to help
make smart transaction processes for every day’s business operations.
MARCH 2014 – DATE: FPG TECHNOLOGIES & SOLUTIONS LIMITED – FRONT DESK/ TELEMARKETING OFFICER
• Receive and greets visitors on their arrival.
• Replies to incoming telephone calls.
• Screen and direct calls.
• Master existing telephone lines and their various extensions.
• Takes down minutes of meetings.
• Take and relay messages
• Answer enquiries of visitors and direct them to their destinations within the organizations.
• Sort and hands out mails, set appointments, data entry, keep records and written correspondence and maintains files
of other employee’s attendance.
• Monitors property occupancy and manages routine operations.
• Maintains appointment dairy either manually or electronically.
• Call prospective clients.
• Cold calling.
MAY 2013 – OCTOBER 2013: BEVISTA LIMITED – SALES EXECUTIVE/ASSISTANT GENERAL MANAGER
• Direct sales of products to clients
• Writing and issuing of cash receipt to client
• Invoicing
• Inputting stock cards
• Product delivery
• Traveled to branch outlets to take stock
• Checking available products
• Checking products sold
• Obtain variance
• Reconcile accounts
• Supervised sales executives
• Trained new recruits
• Check for reorder level
• Compile daily reports of other branch outlets nation wide
Anneth Akudo Dinkpa
Contacts: Correspondence Address
4th
Avenue, block 14, Flat 14,
Mobile: +234803-815-8281 Festac Town, Lagos.
+234809-545-5619
Email: dinkpaannethakudo@yahoo.com
Business Knowledge:
With a combined knowledge in Secretarial, Front desk/ Customer Service, Telemarketing, Supervisory/Managerial and Sales jobs, I value
the specific needs of diverse industries including IT, Sales and Administration to deliver optimal business solutions tailored to every
business unique needs. My schedule is about task analysis, excellent customer service, event management and administrative functions.

2. JULY 2011 – JULY 2012: GEORGE MICHEAL’S SECONDARY SCHOOL (NYSC) – TEACHING
• Taught Junior Secondary School 1-3 the English Language.
• Prepared lesson notes.
• Set examination questions.
• Supervised examinations.
• Marked and scored written examination papers.
• Prepared and issued report cards.
SEPTEMBER 2002 – MARCH 2005: CONQUEST GROUP OF COMPANY – SECRETARY/SALES EXECUTIVE.
• Direct sales of products to client.
• Recording of daily sales.
• Receives calls.
• Relay messages to the Managing Director.
• Supervising and keeping records of goods in the warehouse.
• Writing and issuing of cash receipt and invoice to clients.
Career Skills
Education:
July 2010 Nnamdi Azikiwe University, Awka.
B.A. in English
June 2001 Ansar-un-deen Comprehensive High Secondary School, Okota, Lagos.
SSCE (WAEC/NECO)
August 1995 Arch Bishop Tailor Memorial Primary School, Victoria Island, Lagos.
First School Leaving Certificate
June 2012 George Michael’s Secondary School, Meran Ajasa, Lagos
WAEC (external student)
Trainings: Contemporary Marketing, event planning and management.
Certifications: Selling Strategies for Sales Professionals (Sandler)
Capabilities
Considering the level of my competencies from various works, I have developed over time some personality attributes, which
guide my everyday productivity. These attributes are consequent to my continuous quest for excellence in customer service,
customer acquisitions, customer retention and most importantly, stakeholders’ satisfaction.
Hobbies • Cooking
• Travelling
• Research and Development (writing)
Attributes:
• Proficiency with MS word and excel
• Ability to work at a detailed level while maintaining an overall administration perspective
• Customer focused and detail oriented
• Effective written and verbal communication skills
• Good organizational and time management skills
• Ability to manage numerous tasks and projects simultaneously
• Interpersonal/team building skills including the ability to communicate with all levels of the organization and
participate on multi-functional teams.

3. Abilities:
•Team Working - My potentials in team work was not all about giving instructions and being in charge, it was;
- understanding a role to play and how it fits in with the rest of the team
- standing in for others where necessary and asking for or accepting help
- developing mutual trust and confidence in colleagues
- taking an unpopular or routine task for the sake of the team
- contributing to overall team objective no matter what the direct benefits may be
- being open and approachable, listening and accepting suggestions/ contributions from others
- hoping and believing in our might and not my might
• Flexibility - I am quite aware that work is never static. Changes can come and prospect can equally grow. The ability to
respond into the changing environment makes the world of difference, as employers always want to be at the cutting edge of
their business.
• Administrative Awareness – Working with different organisations has given me the exposure to understanding the world of
business in different perspectives. Supervising a group of people, keeping files and excellent customer service with different
organizations in different business ideology and operations. As a business oriented person, my decisions are well based on the
understanding of the various operations of the different organisations.
Referees will be available on request.