I am seeking for an opportunity in customer service field

1. -AHMED ANWAR ABDELAZEM ABDALLAAHMED ANWAR ABDELAZEM ABDALLA-
Banha,Qaliobia,Egypt
+971525686026 ahmed_anwarr66@hotmail.com
PROFILE
A highly practical and experienced hands on worker who has a proven
ability to handle demanding situations and pressured environments. My
early background as a lifeguard and soldier rewarded me with the
discipline and training needed for me to always uphold high quality,
standards and motivation, thus becoming consistent, effective and
organised with reliable time keeping. I developed excellent customer
service skills which I carried over and transferred in to the hospitality,
sales, travel and tourism industries, giving me the required knowledge to
penetrate any customer related roles confidently.
MISSION STATEMENT
I am good with people and want to be responsible for ensuring customers
have the best experience possible, with this goal and 5 years experience
under my belt, I would like to work in a customer orientated field.
SKILLS
 Bachelor of Social Work, Teaching and training experience
 Communicative and interpersonal abilities
 Responsive to detailed questions and troubleshooting
 Fluent in Arabic, English and basic Russian and Italian
 IT literate, proficient use of email, internet, developing skills
in MS Office
EMPLOYMENT
Call Centre Agent At RTA Dubai- April 2015 (current ):
My Job Responsibilities:
Establishes insurance policies by obtaining client information;
determining eligibility; maintaining database, make or take telephone
calls on behalf of an organisation in order to fulfil customer requirements.

2. The role can be to sell products or services, provide customer service,
undertake customer research or increasingly carry out a debt management
function. In a contact centre, where customers use other means than just a
telephone to contact an organisation
And My Job Duties:
• Obtains client information by answering telephone calls; interviewing
clients; verifying information.
• Determines eligibility by comparing client information to
requirements.
• Establishes policies by entering client information; confirming pricing.
• Informs clients by explaining procedures; answering questions;
providing information.
• Maintains communication equipment by reporting problems.
• Maintains and improves quality results by adhering to standards and
guidelines; recommending improved procedures.
• Updates job knowledge by studying new product descriptions;
participating in educational opportunities.
• Accomplishes sales and organization mission by completing related
results as needed
Lunna Rossa, Sharm El Sheik Sales and Tour Guide May 2008–Dec 2014
My main role with this company was to sell trips on a commission basis
to customers from abroad and to follow up with customers to ensure they
had a positive experience. During my time with the company I was made
supervisor with responsibility to train junior staff and trouble shoot any
customer service issues in the managers absence.
• Undertaking pre-holiday research
• Making arrangements for catering, accommodation, transport and
excursions
• Inspecting hotel safety and cleanliness
• Offering sightseeing advice
• Organising and leading excursions
• Problem solving
• Translating and interpreting
• Preparing reports
Heliopolis Sporting Club, cairo Egypt Swimming Coach and Life guard 2007 – August 2008

3. I worked in this sports club for 6 months where I worked as a Swimming
coach, and taught swimming to children aged 4 – 7. I also worked part
time as a life guard where I was responsible for a designated pool zone.
El Shams Club, Cairo Swimming Coach and Lifeguard 2004 - 2007
I worked for one of the biggest sports club in Egypt. During this time I
worked as a lifeguard and taught swimming to children aged 5-8 years
old.
Skills, knowledge, and abilities gained:
 3 years Lifeguard experience
 Ability to explain, demonstrate and clarify to others within
well established policies.
 Ability to extend an hospitable attitude towards visitors and
customers at the pool, assuring they will have a safe and
enjoyable stay
 Great ability to react quickly and calmly in an emergency
 Knowledge of effective lifesaving techniques
 Completed a underwater and lifesaving FED course (May
2004)
 Knowledge methods and procedures of swimming pool
operations
 Effective teaching techniques and practices
EDUCATION
• Bachelor of Social Work, 2006, Cairo, Egypt
REFERENCES
Available upon request