1. Igor Covaliov
Date of Birth : 29/10/1987
Place of Birth : Moldova, Republic of
Residency : Dubai, UAE
Nationality: Moldavian
Civil Status: Single
Languages: English – Russian – Romanian – French
Marital status: Single
Mobile: +971525814879
Email: igorecicturism@mail.ru
Personal Profile
A motivated, adaptable and responsible Economic graduate seeking a position in an companie which
will utilise the professional and personal skills developed through past work experiences in this field.
Positively impacting organizational performance with expertise cultivating high-profile relationships,
executing powerful marketing and sales strategies, and exceeding corporate objectives.
Key skills and Core Competencies
 Dedicated, decision-maker;
 Selling and Negotiation Skills
 Marketing and Planing Skills
 Excellent communicator/negotiator in multi-cultural environment;
 Professionalism, initiative and integrity at all times.
 Experience in projects and team managment ( seminars, projects );
Carrer History
Head waiter Nov. 2014 - present
The Black Lion Restaurant and Pub, The H hotel Dubai, UAE
 Understand and anticipate customer's needs and their indivudual preferences;
 Helping customers by providing information; answering questions; obtaining merchandise
requested;
 Providing support to the Manager in implementing programs and executes operational and
organizational objectives;
 Cooperation with the manager of the restaurant in performing daily report.
Guest Relation Agent, Sales assistant ( part time ) March 2014 – Sept. 2014
Convention Centre “ Park Inn “ by Radisson Saint-Petersburg, Russia
 Meets and greets arriving guests and bids them farewell as they leave;
 Reviews the arrival list daily and assists in preparing and distributing welcome amenities;
 Promoting sales by demonstrating merchandise and products to customers;
 Attends promptly to customers' inquiries and assists them with their need.
 Attained 100% customer service and service quality ratings in all categories including selling skills,
communication skills and problem resolution.

2. Head waiter Dec. 2012 – Feb. 2014
Coral Beach Resort Hotel Sharjah, UAE
 In charge for a smooth running operation in his section;
 Control the HASAAP standard in the restaurant;
 Correct the mice en place on all side stands;
 Report direct to the Manager of restaurant;
 Participated in scheduling activities, planning daily schedules, collecting entries, updating periodic
reports of attendance, and distributing and maintaining control over equipment and supplies.
Guest Relations Agent Jan. 2011 – Sept. 2012
La Placinte restaurant Chisinau, Moldova
 Greet all Guests to the correct standard and escort them to their allocated tables with menus and
wine list;
 Ensure that the log book is completed after each service period;
 Allocate daily bookings to the table plan;
 Ensure the reservation diary (Loghos) is kept up to date with all Guest names, telephone numbers,
Guest information and special requests.
Education
Free International University from Moldova ( ULIM ) Sept. 2007 – June 2010
Chisinau, Moldova
Grade achieved: Licentiate in Economic Sciences
 Professional and Social aspect of Economic Science ;
 Data Modelling of bussines and human resources;
 Understanding Information of Tourism and HR;
 Information implemented in the practice.
Lyceum V. Alecsandri, Secondary school Sept.1999- May 2007
Ungheni, Moldova
S. Vangheli, Primary school Sept. 1995 – May 1999
Ungheni, Moldova