1. Wing San Agnes Kwong
Permanent Address: Flat B, 32/F, Tower 1, Central Park, Hoi Ting Road No.18, Hong Kong
E-mail: wing.kwong1@cesarritzcolleges.ch
Contact: +41(076)313-2681
Nationality: Singapore
Birthday: 23 June 1995
Skype: akwings1
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SUMMARY
As an energetic and passionate Hospitality Management student who learns quickly and can adapt easily to a new
environment, I would like to apply my knowledge learnt from school into practice and further develop myself into a
capable future leader. I am actively seeking a position as management trainee in a dynamic and internationally-
recognized company. I am also a permanent residency in both Hong Kong and Singapore. I am available from
October 2016.
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PROFESSIONAL EXPERIENCE
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Conrad Hong Kong
Trainee - Sales
Hong Kong
July 2015 - December 2015
Mainly participating in the administrative work, such as proposal drafting, agreement preparation and updating the
guest profile. I would also assist sales persons throughout their site inspection with guests, in ensuring the
guestrooms and function spaces are under good condition for site visit.
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Fassbind Hotels
Trainee – Cross Training in Rooms
Geneva, Switzerland
March 2014 - September 2014
I was trained respectively in Hotel Cornavin and Hotel Cristal (Design). I had a rotational training in various
departments within six months. In the Food and Beverage Department, my responsibility was to take care of the
buffet corner while serving coffee and tea at the same time. Besides, I was responsible to prepare and send room
service in the evening. In the Laundry Department, my duties were to wash, iron and control the qualities of all
linens. I was responsible in the cleanliness of rooms in the Housekeeping Department.
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Holiday Inn Express Causeway Bay
Trainee – Front Office
Hong Kong
June 2013 - August 2013
To perform the basic duties of a front office staff, for example doing check-in and check-out for guests. However, as
it is an express hotel, in which no concierge service is available, thus duties of keeping guests' luggage and giving
directions to guests' destinations were also part of my duty.
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EDUCATION
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Washington State University
Bachelor of Arts in Hospitality Business Management
César Ritz Colleges Switzerland
Bachelor of International Business in Hotel and Tourism Management
Brig, Switzerland
October 2013 - Present
Brig, Switzerland
October 2013 - Present
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Good Hope School (Secondary Section)
Graduate in Diplomatic of Secondary Education
Hong Kong
September 2007 - July 2013

2. HONOR AND AWARDS
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• Member of Eta Sigma Delta (ESD) with a CGPA of 3.47
• Operation Ambassador in the Student Ambassador Forum (SAF) at César Ritz Colleges Switzerland Le Bouveret
Campus in Fall Term 2014
COMPUTER SKILLS
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Proficient in Microsoft Office applications, Microsoft FrontPage, Internet Explorer, Inspiration, Adobe Acrobat,
Apple iTunes Podcast, Quick Time, RealPlayer, E-mail, multiple Multimedia Productions and Windows
applications, Opera System
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LANGUAGES
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English - Excellent Written, Excellent Spoken
Mandarin - Excellent Written, Excellent Spoken
Cantonese - Mother Tongue
French - Beginner
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ADDITIONAL EXPERIENCE
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• Taken the position as Decoration Manager at the Term 5 Event at César Ritz Colleges Switzerland Le Bouveret
Campus.
• Service at the Fine Dining Restaurant at César Ritz Colleges Switzerland Le Bouveret Campus.
• Service at the Lakeview Restaurant at César Ritz Colleges Switzerland Le Bouveret Campus.
• Participated in Explorer-Leader of Youth Volunteer Training Program 2012.
• Won the Certificate of Merit at The 63rd Hong Kong Schools Speech Festival - Solo Prose Reading (2011-
2012)
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REFERENCES
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Paulo Pereira
Internship Coordinator
César Ritz Colleges, Le Bouveret
poaulo.pereira@ritz.edu
Enoch Chiu
Director of Sales
Conrad Hong Kong
enoch.chiu@conradhotels.com