2. Curriculum Vitae of James Devon Marks
Dear recruiter,
I am a Marketing professional from the B-Line Marketing and Advertising graduate class of 2010 of Cape
Peninsula University of Technology. I am intensely customer and brand oriented, and I have developed
a strong passion for providing the best client satisfaction and competitiveness in all my work. I am able
to handle multiple projects simultaneously, and thrive under pressure.
During my internship at Momentum at the conclusion of my National Diploma in Marketing, I also
gained experience in the following senior administrative tasks: A) Driving to the various Johannesburg
and Pretoria Momentum offices, conducting marketing material audits, purchasing, and delivering newly
designed material as required; B) Researching daily developments in the insurance industry as well as
competitors’ marketing activities, and presenting these to the Marketing department on a weekly basis
as instructed for the Marketing planning; C) Compiling weekly expenses reports, using both manual and
electronic quotation/invoice/delivery-note filing systems; D) Attending Marketing department and
interdepartmental meetings, giving input concerning various projects, and drafting meeting memos and
minutes for the Marketing department’s use; E) Conducting internal interviews and writing two articles
for the bi-annual Momentum newsletter, one about the Project Planner’s great help during the merger
between Momentum retail and Metropolitan retail, and the other about the Sales department’s recent
process adaptations for the merger as well; F) Launching and coordinating “Chill-Out Thursdays” (a
month-end staff social gathering that was not being held for months and used to be called “Fun
Fridays”), creating internal communications for these events in line with the Momentum Corporate
Identity policy, and sourcing suppliers for beverages, food, entertainment, and prizes for the events; G)
Planning and coordinating teambuilding excursions for various business departments when requested;
H) I was appointed to develop the scripting for the Live Person and Live Engage live chat platforms, now
being used worldwide in the Financial Services and Customer Service industries; I) I was also
commissioned by the Head of Marketing to represent Momentum on his behalf on the panel of
Branding executives, at the final Momentum Retail and Metropolitan Retail rebranding meeting, to give
input concerning the new branding now being used for the merged retail insurance service provider.
From 2007 to 2010 whilst completing my National Diploma in Marketing, I was appointed as the Music
Coordinator of my church. This coordinator role required me to plan the congregation’s music projects,
keep the monthly music programs updated, and to delegate tasks to my fellow music leaders in the
congregation updated as well (orchestra, choir, children’s music, tuition, and organists). I am now active
as a Music Advisor in the greater Cape church district.
Continuous hard work is vitally important to me in order to achieve superb results. I believe that my
administrative and leadership expertise will greatly benefit your very well-respected company.
Yours faithfully,
James Devon Marks
3. Curriculum Vitae of James Devon Marks
PERSONAL DETAILS
Full Name : James Devon Marks
Gender : Male
South African Identity Number : 891001 5076 088
Date of Birth : 1 October 1989
Employment Equity Status : Single coloured male
Disabilities : None
Criminal Record : None
Residential/ Postal Address : 12 Vaalrivier Street, Portland, Mitchell’s Plain, 7785
Languages : English 1st
, and Afrikaans 2nd
Office Skills : Advanced level Microsoft, planning and coordinating, excellent
communicator, administration, portfolio management,
motivated, confident, goal-focused, diligent, highly adaptable,
and a team worker
Accreditations : Professor of Marketing (Shameema Raja, CPUT),
Professor of the Flute (Bridget Rennie-Salonen, UCT)
Professor of Consumer Behaviour (Caroline Gibbon, CPUT)
Professor of Sales Management (Myles Wakeham, CPUT)
Professor of Advertising and Branding (Mr. Duffet, CPUT)
Accolades : I have scripted the Live Person and Live Engage chat platforms
whilst interning at Momentum; Principle Flute and Piccolo in
the Beau Soleil Senior Wind Band and the Cape Philharmonic
Youth Orchestra in 2007, B-Line Brand Innovator 2009
Extra –Mural Activities : Music Advisor in the New Apostolic Church Cape
Contact Numbers : 084 354 1488
Email Address : JamesDevonMarks@gmail.com
4. QUALIFICATIONS
Institution : Portland High School
Qualification : Grade 12
Subjects : Accounting SG, Afrikaans HG, Biology HG,
Business Economics HG, Economics HG, English HG
Period : 2003-2007
Institution : Beau Soleil Music Centre
Qualification : Flute Grade 8
Subjects : Flute Practical, Music Theory, and Wind Band
Period : 2004-2007
Institution : Cape Peninsula University of Technology
Qualification : National Diploma in Marketing
Subjects : Marketing 1, 2, and 3, Sales Management, Marketing
Research, Consumer Behavior, Branding, End-User Computing,
Business Communication, Advertising and Sales Promotion,
Quantitative Techniques, Law for Marketers, E-Marketing, and
Personal Selling
Period : 2008-2010
Institution : SIAS Learning Academy (Outsurance)
Qualification : Initial Insurance Certificate (FAIS)
Modules : Insurance Law Application: Personal, Household, Contents,
Liability, Short-term, All-Risk, and Motor Insurance, and SASRIA
Period : 1 September - 30 September 2011
5. WORK EXPERIENCE
WEBHELP
Position : Webchat Advisor
Duties : Assisting with account queries via live chat
Period : 16 August 2015 until present
VODAFONE
Position : Customer Service Advisor
Duties : Assisting with account queries
Period : 12 May 2014 until 08 May 2015
Reason for Leaving : Better prospects
GUESS, MENLYN
Position : Sales Assistant
Duties : Selling and advising on designer jeans-wear
Period : 1 October 2013 until 30 June 2014
Reason for Leaving : Relocation
OUTSURANCE, CENTURION
Position : Sales Advisor
Duties : Selling Insurance to inbound call clients
Period : 1 September 2011 until 31 May 2013
Reason for Leaving : Relocation
6. SPECIALISED PORTFOLIO SOLUTIONS
Position : Telemarketer
Duties : Cold-canvass calling to set up insurance appointments
Period : 10 January 2011 until 31 August 2011
Reason for Leaving : Better prospects
CASUAL WORK
WESTERN CAPE EDUCATION DEPARTMENT
Position : Senior Certificate Mark Checker (#11576)
Duties : Checking marked exam scripts, and ensuring that marks are
recorded accurately
Period : 1 December 2008 until 23 December 2008
CAFÉ CHAMELEON, PLATTEKLOOF
Position : Waiter
Duties : Hosting dinner customers
Period : 1 January 2008 until 30 November 2008
THE FLUTE SPECIALISTS
Position : Promoter and Events Assistant
Duties : Selling precious metal flutes and flautist equipment at
promotional events
Period : 1 January 2007 until 31 December 2007
7. REFERENCES
WEBHELP
Aziz Hendricks (Manager),
07993 12345
VODAFONE
Tauriq Petersen (Human
Resources), 021 408 0100
GUESS
Clayton Sampson (Manager),
012 348 3014
OUTSURANCE
Suren Naidoo (Human
Resources), 012 673 3000
MOMENTUM
Shabnam Maharaj
(Compliance and Human
Resources), 012 671 8911
WESTERN CAPE EDUCATION
DEPARTMENT
Duwell Spielman (Human
Resources), 021 514 6700
CAFÉ CHAMELEON
Henno (Manager), 021 911
1025
THE FLUTE SPECIALISTS
Jason King (Head
Distributor), 072 386 7321
NAC CAPE
Deon Nitski (Priest), 076 896
5315
