1. Leonardo Lugtu Bano
Al Sondos 27 Dubai Land
Dubai U.A.E +971556175762
leolugtubano@yahoo.com
Present post.Food & Beverage Supervisor
@ The Address Downtown Dubai Hotel + Resorts
Career Objective
To apply my 12 Dynamic years of professional experience from five star hotels
with productive employment track records, strong competencies in a positive manners
which will prove my competence and to enhance my abilities.
Attentive and prompt service to all the guest in order to maximize guest satisfaction
and departmental profitability in a atmosphere of teamwork and high morale team
Profile
Reporting to Asst.Outlets Manager.
Taking over of the entire operation in the absence of Manager and assistant
manager
• Ensure proper organization, planning and control of supplies and maintain
concise record of all beverage stocks and inventory in order to ensure that the
required items are available and properly tracked
• Attending in handling guest’s complaints and queries satisfactorily.
• Demonstrate a complete understanding of the hotel’s policies, procedures
• Trained, supervise and manage staffs in the performance of their duties and
disciplined.
• Facilitate adequate training for all the team members of the outlet.
• Perform, direct and supervise service team in all necessary tasks to service
food and beverage according to standard of hotel.
• Providing information on all the promotions going on in the Hotel through
telephone and e-mail.
• Coordinating with various departments to ensure resolution of guest complaints
within the designated Turn-Around Time.

2. Achievement
Employee of the month, August 2003 Jeddah Hilton
Employee of the year, June 2005 Jeddah Hilton
Nominated Employee of the month, Sept 2011 The Address Downtown
Nominated Employee of the month, 1st
Quarter 2013 The Address Downtown
Promoted three times from waiter to Order taker, Captain, supervisor
August 2008 to July 2014 ( The Address Downtown Dubai )
Professional Experience
Capitol Hotel Dubai U.A.E
• Waiter / Bartender Capitol Hotel Dubai UAE from 1998 to 2000
Jeddah Hilton
Po box.12842821362
Jeddah Saudi Arabia
• Waiter to Senior waiter July 2002 to August 2006
The Address Down town Dubai (U.A.E),
Opening Team
• Waiter from August 2008 to July 2009
• Order taker July 2009 to Oct 2011
• Captain Oct 2011 till present
• Supervisor ( F&B ) July 2014 until present

3. Trainings
• Fmc
• Respak operation
• Leadership in to action
• Guest engagement training.
• Basic Food & Beverage training.
• Gallup.
• Chance.
• One size fits one.
• Star
• Telephone Handling
Education and Qualification
Short Course
Modern Hotel and restaurant Operation
Specializing in food Beverage
June 1997 Midland Plaza Hotel Training Center
• Graduated Secondary school
• Ramon Magsaysay High School
• Espana Manila
• Elementary School Bagong Barrio Elementary School
• Bagong Barrio Caloocan City Manila Philippines
• Basic computer skills of using excel and word documents
• Can operate Opera, Micros, Respak, Fmc, and interflex.
Professional strength
• Good team player
• Strategic thinker
• Honesty
• Positive attitude
• Ability to work under pressure and beat deadlines

4. PERSONAL DETAILS
• Date of Birth : 14/08/1972
• Nationality : Filipino
• Marital Status : Married.
• Gender : Male.
Reference: Caroline Jane Houston. 050 9257353 Gen,Manager
The AddressDowntown Dubai
Stephanie Lewis 052 7370444 Director of Human Resources
The Address Downtown Dubai
Jessie Ponteres Banquet manager. 050 7842039s The Address downtown
I Hereby declare that all the above information are True to the best
Of my knowledge
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Leonard Lugtu Bano