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- 1. Leonardo Lugtu Bano AlSondos 27 Dubai Land Dubai U.A.E +971556175762 leolugtubano@yahoo.com Present post.Food & Beverage Supervisor @ The Address Downtown Dubai Hotel + Resorts Career Objective To apply my 12 Dynamic years of professional experience from five star hotels with productive employment track records, strong competencies in a positive manners which will prove my competence and to enhance my abilities. Attentive and prompt service to all the guest in order to maximize guest satisfaction and departmental profitability in a atmosphere of teamwork and high morale team Profile Reporting to Asst.Outlets Manager. Taking over of the entire operation in the absence of Manager and assistant manager • Ensure proper organization, planning and control of supplies and maintain concise record of all beverage stocks and inventory in order to ensure that the required items are available and properly tracked • Attending in handling guest’s complaints and queries satisfactorily. • Demonstrate a complete understanding of the hotel’s policies, procedures • Trained, supervise and manage staffs in the performance of their duties and disciplined. • Facilitate adequate training for all the team members of the outlet. • Perform, direct and supervise service team in all necessary tasks to service food and beverage according to standard of hotel. • Providing information on all the promotions going on in the Hotel through telephone and e-mail. • Coordinating with various departments to ensure resolution of guest complaints within the designated Turn-Around Time.
- 2. Achievement Employee of themonth, August 2003 Jeddah Hilton Employee of the year, June 2005 Jeddah Hilton Nominated Employee of the month, Sept 2011 The Address Downtown Nominated Employee of the month, 1st Quarter 2013 The Address Downtown Promoted three times from waiter to Order taker, Captain, supervisor August 2008 to July 2014 ( The Address Downtown Dubai ) Professional Experience Capitol Hotel Dubai U.A.E • Waiter / Bartender Capitol Hotel Dubai UAE from 1998 to 2000 Jeddah Hilton Po box.12842821362 Jeddah Saudi Arabia • Waiter to Senior waiter July 2002 to August 2006 The Address Down town Dubai (U.A.E), Opening Team • Waiter from August 2008 to July 2009 • Order taker July 2009 to Oct 2011 • Captain Oct 2011 till present • Supervisor ( F&B ) July 2014 until present
- 3. Trainings • Fmc • Respakoperation • Leadership in to action • Guest engagement training. • Basic Food & Beverage training. • Gallup. • Chance. • One size fits one. • Star • Telephone Handling Education and Qualification Short Course Modern Hotel and restaurant Operation Specializing in food Beverage June 1997 Midland Plaza Hotel Training Center • Graduated Secondary school • Ramon Magsaysay High School • Espana Manila • Elementary School Bagong Barrio Elementary School • Bagong Barrio Caloocan City Manila Philippines • Basic computer skills of using excel and word documents • Can operate Opera, Micros, Respak, Fmc, and interflex. Professional strength • Good team player • Strategic thinker • Honesty • Positive attitude • Ability to work under pressure and beat deadlines
- 4. PERSONAL DETAILS • Dateof Birth : 14/08/1972 • Nationality : Filipino • Marital Status : Married. • Gender : Male. Reference: Caroline Jane Houston. 050 9257353 Gen,Manager The AddressDowntown Dubai Stephanie Lewis 052 7370444 Director of Human Resources The Address Downtown Dubai Jessie Ponteres Banquet manager. 050 7842039s The Address downtown I Hereby declare that all the above information are True to the best Of my knowledge --------------------------- Leonard Lugtu Bano