Olga Onkhonova is a 26-year-old Russian woman seeking a challenging position. She has over 5 years of experience in hospitality roles including hostess, butler, and waitress. Her experience includes positions at hotels in St. Petersburg, Dubai, and Jumeirah resorts. She is proficient in Russian and English and has completed training in food safety, hospitality, and customer service.

1. Olga Onkhonova
Age: 26
Marital status: single
Cell: +79313431447
e-mail: olyaoo@list.ru
Career objective
Looking for a challenging opportunity with a dynamic growth oriented organization. To work in a challenging
environment where I can actively contribute to the organizations growth by improving my skills through constant
interaction with professionals and apply my maximum efforts in the assigning job and take an active part in the
Company development.
Professional Experience
March 2015 – up to date as a Hostess
Russian Federation, Saint- Petersburgh, Belmond Grand Hotel Europe, AZIA restaurant
 To follow the employer’s internal standards, including standards response to a phone call, rules of etiquette and
business communication, acceptance of requests and reservation in the restaurant.
 To carry out active sales in order to promote the restaurant “AZIA”
 Identify customer needs and expectations correctly, including those with special needs, and provide
appropriate products, services or information.
 To inform the direct superior Managerabout problems and questions arising in the course of work process,including
future projects.
 Meet all the responsible needs and requests of customers within acceptable enterprise time frames.
 Identity and take all opportunities to enhance the quality of service.
 Recognize customer dissatisfaction promptly and take action to resolve the situation according to
individual level of responsibility and feedback / complaint procedure.
 Practice high standards of personal presentation in accordance with grooming and presentation standards
 Seek assistance from other team members, supervisors and managers when required.
 Complete cleaning, opening and closing checklists when instructed by senior colleagues. Assist in
recording inventories, stock takes as required.
 Maximize sales and profit by providing excellent value and service and utilizing suggestive and up selling
techniques.
 Not to disclose the employer’s information with limited access.
March 2014 – December 2014 as a butler (front office)
UAE, Dubai, Madinat Jumeirah resort, Dar al Masyaf hotel
 Help and assist of guest needs in a highly professional, friendly and educated manner, identifying and
anticipating guest needs immediately.
 Take care of all guests from arrival until departure and ensure Jumeirah greeting and arrival procedure is
followed at all times.
 Up sell room & suite types and cross sell all outlets within the resort and Jumeirah International.
 Assist within unpacking/ packing of luggage as requested and place amenities/ gifts/ newspapers and
maintain a perfect presentation of the suites/ rooms and public areas of the floors in the Summer House.

2.  Support and communicate Jumeirah brand promise of "Stay Different".
Ensuring at all times that all guest needs and requirements are met and to demonstrate a high and consistent
level of organization & Management.
 Communicating & providing feedback at all times with all the related departments & to be constantly
proactive in anticipating guest needs and requirements)
 Recognize all repeat and important guests.
 Establish and develop personal guest contact, promote feedback, and is constantly proactive in anticipating
guest needs and requirements.
 Anticipate and meet guests’ needs and requests, ensuring complete Guest satisfaction.
September 2012 - March 2014 as a Waitress
UAE, Dubai, Souk Madinat Jumeirah, Al Rukan restaurant
 Identify customer needs and expectations correctly, including those with special needs, and provide
appropriate products, services or information.
 Meet all the responsible needs and requests of customers within acceptable enterprise time frames.
 Identity and take all opportunities to enhance the quality of service.
 Recognize customer dissatisfaction promptly and take action to resolve the situation according to
individual level of responsibility and feedback / complaint procedure.
 Practice high standards of personal presentation in accordance with grooming and presentation standards
 Seek assistance from other team members, supervisors and managers when required.
 Complete cleaning, opening and closing checklists when instructed by senior colleagues. Assist in
recording inventories, stock takes as required.
 Maximize sales and profit by providing excellent value and service and utilizing suggestive and up selling
techniques.
Education
Saint-Petersburg State University of Technology & Design, Russia
2012 –2016
East Siberian State University of Technology and Management, Russia
2010-2012
Additional skills
Russian language – native
English language - advanced
Computer skill: MS office, Micros POS, Opera 5, HotSOS, Vicas, ResPAK
Training courses attended
 Emergency evacuation & closed down procedure
 Hazard Analysis and critical control point (HACCP)
 Upselling for F&B in Jumeirah way
 Complaint handling in Jumeirah way
 Food safety Basic food Hygiene course
 Fire& Health safety
 Heilbron Hospitality butler training
 English classes level 3.

3. Additional Information
Became colleague of the month in April 2013
Personal Qualities
 Ability to analyze and solve the problem in a constantly changing work environment
 Excellent teamwork abilities and communication skills.
 Enthusiastic and committed to maintain quality and efficiency.
 Fast-learning
 Leadership
 Hardworking and can accomplish the given responsibilities and tasks in given time frame.
REFERENCES: Available upon Request.