Educational slides for students.

1. MASTERING EFFECTIVE COMMUNICATION IN THE WORKPLACE
TABLE OF
CONTENTS

2. TABLE OF CONTENTS
1) What is effective workplace communication?
2) How to develop workplace communication skills.
3) Advantages of effective workplace communication
4) Quiz
5) References

3. When we speak of effective communication, we are essentially referring to any means used in the workplace by which we
convey information or ideas clearly, in a clear and appropriate manner to achieving understanding. Have a look below at
some key elements in the mind map

4. The following series of exercises can improve communication skills
• below.
Observe the body
language and facial
expressions of others
when someone in the
conversation fails to get
to the point, silently
gauging their
understanding and
reactions.
Observe your coach's
body language during
tough times and
compare positive cues
from good presenters
with negative cues
from bad ones to
understand effective
communication.
Build a connection with
someone by subtly
mirroring their body
language and preferred
words or expressions,
enhancing rapport
without making it
obvious.
Listen closely during
conversations in
different situations to
pick up whether people
tend to describe things
visually, talk about
sounds, or focus on
feelings, helping to figure
out their preferred way
of thinking.
Effective Communication Skills," Careers in Sport, n.d.

5. Click to listen to audio:

6. Quiz
These questions are intended to assist you in testing your knowledge
of the above content. Answer them at your own time.
1. How do nonverbal cues reflect others' comprehension and reactions when someone in the
conversation struggles to convey their point concisely?
2. How can one subtly use mirroring of body language and preferred language to foster rapport and
connection with another person without it being overt or obvious?
3. How does paying close attention during conversations help identify whether people lean towards
describing things visually, discussing sounds, or focusing on feelings, revealing their preferred thinking
style?
4. What does conciseness mean in the context of effective communication in the workplace?
5. Explain what we mean when we “tailor the message”?

7. References
Careers in Sport. (n.d.). Effective communication skills. Retrieved from https://careers-in-sport.co.uk/career-
advice/effective-communication-skills/
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