1. SHIENA DAVEU. BIGLANG-AWA
Ezdan 40 Villa 51A Al Wakrha
Doha Qatar
Mobile: +97450654644
Email: shiena_dave@yahoo.com
OBJECTIVE
To gain practical experience in an international hospitality institution that will allow
me not just to observe but to live through actual practices in the hospitality industry.
To gain ability and skill by doing the actual practices in hospitality.
Summary of Qualification
I have the qualities and traits of a person aspiring to be part of International hospitality
industry. The experienced taught me to handle 3000 rooms of 4 Towers in 5 stars Hotel in
Opera system. I have the attitude to handle Guest complains, needs and wants. I have the
determination to learn more to continuously improve and become better. I can adapt quickly
can work minimal supervision. I’m a bubbly and happy person who can lead also to be a good
team player.
Education
TERTIARY: Far Eastern University
Nicanor Reyes St., Manila
Bachelor of Science in Hotel Restaurant and Management
2009-2013
SECONDARY: Capitol Institute
Novaliches, Caloocan City
2005-2009

2. Work Experience
 Ezdan Hotel West Bay
Front office Receptionist
Doha Qatar
August 2015- Present
Handling total of 3000 room in 4 Towers. Guest complains, needs, and wants.
Handling cashiering, reservation, and booking. Handling Telephone calls of all
guest in house.
 Intevalue Service Inc. / GW International
Online Casino
Casino Dealer
Makati City
August 2013 – July 2015
Dealing online with all games of Casino like Baccarat, dragon tiger, roulette, Black
Jack.
 GWI BUSINESS SOLUTION
Online Casino
Casino Dealer
Makati City
April-August 2013
Dealing online with all games of Casino like Baccarat, dragon tiger, roulette, Black Jack
 Midas Hotel and Casino- Internship Program
Finance Department – Secretary
Human Resources – Secretary
Housekeeping
Pasay City
July- September 2012
Awards, Affiliation & Achievements
 March 2016
Top mentioned names in Trip Advisor
Ezdan Hotels
Front Desk - Receptionist
 February 2016
Top mentioned names in Trip Advisor
Ezdan Hotels
Front Desk - Receptionist

3.  2010-2011
Hrm Society
Volleyball Player
Inter- Organization League
 March 6,2012
FEUsion Vintage
Far Eastern University
Committee Head
 February 12, 2013
Wedding Event
Far Eastern University
Photographer & Makeup Artist
Skills
 Can Perform Front Office operation and Concierge underOpera Sytem.
 Have a basic knowledge on Microsoft Word, PowerPoint and Excel. knowledge of
answering calls or handling phone calls.
 Consistent in delivering extraordinary Customer care by paying attention to every
simple detail.
Seminars attended
 Costing Management and Tourism Seminar
Asturias Hotel
Puerto Princesa, Palawan
 In-Flight Catering Tour
Macro Asia Catering Services
NAIA, Pasay City
 Barista Exposure Program
The Barista Basics
Gloria Jean’s Coffee-Galleria Branch
Ortigas Center, Pasig, City
 Housekeeping Actual Bed Making and Front Office Seminar
Pan Pacific Hotel
Manila, Philippines

4.  Bar Exposure Program
T.G.I Friday’s Bar
T.G.I Friday’s- Galleria Branch
 Sashimi, Makimoto, Temaki, Salad and Sushi Making
Dad’s Saisaki and Kamayan Restaurant Intl
Personal Information
NAME: Shiena Dave U.Biglang-awa
GENDER: Female
AGE: 23
BIRTHDATE: December 15, 1992
STATUS: Single
HEIGHT: 5’2”
WEIGHT: 45 kg.
Language: Filipino and English
Character References
 Mr. Karl Lebron
Ezdan Hotel
Al dafna, Westbay
+97477174567
 Gecille Marie L. Sasan
Purchasing Coordinator
Ezdan Hotels
Al Dafna Westbay
+97433381866