Importance of Communication in Business by Neeraj Bhandari (Surkhet, Nepal)

1. IMPORTANCE OF COMMUNICATION
IN BUSINESS
Presented By :
Neeraj Bhandari Om P Gupta
Miraj Bhattarai Kaushal Adhikari

2. WHAT COMMUNICATION IS ?
 Activity of conveying information through the exchange of thoughts.
 A process by which information is exchanged between individuals
through a common system of symbols
The basic purpose of communication is to inform, educate and
entertain people

3. HOW WE COMMUNICATE ?
Communication
Verbal
Written Oral
Non-Verbal
Formal Informal

4. TYPES OF COMMUNICATION
 Non-verbal Communication
Nonverbal communication is the sending or receiving of wordless messages. Such as
 gesture
 body language,
 posture,
 tone of voice or
 facial expressions
Nonverbal communication is all about the body language of speaker.
 Verbal Communication
Verbal communication refers to the form of communication which is done by word of mouth and
a piece of writing

5. LAW FOR VERBAL
COMMUNICATION
KISS
Keep It Short and Simple

6. TYPES OF VERBAL
COMMUNICATION
Oral Communication
In oral communication, Spoken words are used
Keep in mind :
Pitch
Volume
Speed
Clarity of speaking.

7. TYPES OF VERBAL
COMMUNICATION
Written Communication
In written communication, written signs or symbols
are used to communicate.
A written message may be printed or hand written.
 In written communication message can be
transmitted via email, letter, report, memo etc.

8. IN FACT…
Written Communication is most
common form of communication being
used in business.
So, it is considered core among business skills.

9. HOW TO START A BUSINESS
EMAIL Start email by saying,
“Dear Sir/Madam” receiver is unknown.
OR
“Dear Mr.Farhan” receiver is known.
OR
“Dear Team”
receivers are multiple.
 Greet the receiver by saying
“Good day to you”
OR
“Hope you be doing fine”
OR
“I hope all is good at your end”

10. HOW TO CONVEY THE MESSAGE IN
EMAIL
 AGAIN KISS – Keep it short and simple.
I am sending you this e-mail to inquire if ... “
OR
If you are replying to an e-mail, you could start with, "Thank you for
your (recent) e-mail. I am sorry for the delay in replying to you, but
I am pleased to inform you ... “

11. HOW TO END A BUSINESS EMAIL
Be polite and try to make a smiling ending, by saying:
 I will be waiting for your response ASAP.
 Please do let me know by when I can expect to have it.
 Do let me know your suggestions in this regard.
 I hope to see your response /feedback in next few hours / days.

12. COMMON MISTAKES
Not including the email thread in your reply.
Not using a professional account. (love4all@yahoo.com)
Not replying to all.
Cc’ing the world.
Rambling. (plz, u, tc,ur)
Writing unprofessionally. (I want to inform to you).
Creating unnecessary back-and-forth.

13. CONSEQUENCES OF SENDING AN
IMPROPER BUSINESS EMAIL
Productivity sapper
Poor impressions
Lack of Control
Falling into the wrong hands
Career limiting

14. BAD BUSINESS EMAIL -
EXAMPLE

15. BENEFITS OF BUSINESS
COMMUNICATION
Best opportunity to make an outstanding first
impression.
Using powerful words, images and messages,
business professionals can craft strong internal
relationships.
Better interpersonal interactions.
Better for conflict management.

16. 7C’S OF COMMUNICATION

17. THANK YOU