“ Communication - the human connection - is the key to personal and career success. “ Paul J. Meyer

1. Communication Skills
By Samir Aly

2. Agenda
• Introduction to communication
• What is effective communication?
• Uses of effective Communication
• 7 Cs of communication
• Barriers of effective communication
• Activity
• What is listening
• Stages of listening
• Relationship between speaking and
Listening
• Importance of Effective Listening
• Techniques of Effective Listening
• Path of good of communication
• Conclusion

3. What is communication ?
The dictionary defines
communication as,
“the imparting or interchange of thoughts, opinions, or
information by speech, writing, or signs.”
It is also defined as,
“means of sending messages, orders, etc., including
telephone, telegraph, radio, and television,” and in biology as
an, “activity by one organism that changes or has the
potential to change the behavior of other organisms.”

4. Process of communication
• Communication is the process of sending and receiving information
among people…

5. How Do We Communicate?
We communicate in three major ways:
• Spoken: There are two components to spoken communication.
o Verbal: This is what you are saying.
o Paraverbal: This means how you say it – your tone, speed, pitch, and volume.
.

6. How Do We Communicate? Cont.
• Non-Verbal: These are the gestures and body language that
accompany your words. Some examples: arms folded across
your chest, tracing circles in the air, tapping your feet, or
having a hunched-over posture.
• Written: Communication can also take place via fax, e-mail,
or written word

7. Effective communication
“ To effectively communicate, we must realize that we are
all different in the way we perceive the world and use this
understanding as a guide to our communication with
others.” Tony Robbins
• Meaning and Definition
• Uses of Effective Communication
• The 7C’s of Effective Communication
• Facts about Effective communication

8. Meaning and definition
Meaning
Effective Communication is a two way process – sending the right
message and to the right person.
• It is important to know the psychology of the people you are
interacting with for communication to be effective.
• For communication to be effective it is necessary to know the
circumstances of the counter entity.
• Effective communication includes all the aspects of visual, auditory
and kinaesthetic language to appeal the listener.
Definition
“Effective communication is the communication which produces
intended or desired result”

9. Uses of effective communication
•Effective communication helps to understand a person or situation in a
better way.
•It enables us to solve the differences, build trust and respect in the
organization.
•Sometimes our message is misunderstood or we misunderstand the
received message, effective communication helps us to resolve problems
with both’s point of view.
•Effective communication helps us to connect well with kids, spouse, boss,
colleagues, etc.
•It helps us in decision making.

10. The 7c’s of effective communication
1. Completeness
2. Conciseness
3. Consideration
4. Clarity
5. Concreteness
6. Courtesy
7. Correctness.

11. Completeness
`
•The information conveyed in the message should be complete for the
communication to be effective.
•The sender must take into consideration the receiver’s mind set and
convey the message accordingly.
•Complete communication enhances the reputation of the organization.
•Complete information always gives additional information wherever
required, it leaves no question in the minds of the receiver.
•Complete information helps in better decision making as it serves all the
desired and crucial information.
•Complete information persuades the audience.

12. Conciseness
•Conciseness means communicating what you want to convey
in least possible words.
•Conciseness is a necessity for effective communication.
•Concise communication provides short and essential message
in limited words.
•Concise message is more appealing and comprehensive to
the audience.
•Concise messages are non repetitive in nature.

13. Consideration
•Effective communication must take audience into
consideration by knowing the viewpoints, back ground,
mindset, educational level, etc.
•Consideration implies ‘stepping into the shoes of others’.
•Consideration ensures that the self respect of the audience is
maintained and their emotions are not harmed.
•Consider the needs and requirements of the audience to
achieve effective communication.

14. Clarity
•Clarity implies emphasizing on a specific goal or objective at a
time, rather than trying to move away from track.
•Clarity helps to understand the message easily.
•Complete clarity of thoughts and ideas enhances the meaning
of message.
•Clarity comes with the use of exact, appropriate and concrete
words.

15. Concreteness
•Concrete communication implies being particular and clear
rather being fuzzy and general.
•Concrete communication shows good level of confidence.
•Concrete information helps to strengthen the reputation of
the organization.
•Concrete information cannot be misinterpreted.

16. Courtesy
•Courtesy means being polite, kind, judicious, enthusiastic and
convincing.
•Courtesy is an important element of effective communication.
•Courtesy reflects the nature and character of the sender of the
message.
•It is the same as give respect and then expect the same.
•Courtesy is not at all bias in nature.

17. Correctness
•Correctness in the communication implies that the correct
information is conveyed through message.
•Correct communication boosts up the confidence level of the
sender.
•Correct information has greater impact on the audience.
•Free from grammatical errors and use of appropriate and
correct language.
•Correct information includes the precision and accurateness of
facts and figures used in the message.

18. Barriers to effective
communication

19. Encoding Barriers
• Lack of Sensitivity to
Receiver
• Lack of Basic
Communication Skills
• Insufficient Knowledge of
the Subject
• Emotional Interference
• Lacking confidence
Transmitting Barriers
• Physical Distractions
• Channel Barriers.
• Long Communication
Chain.
Decoding Barriers.
• Lack of Interest.
• Lack of Knowledge.
• Lack of Communication
Skills
• Emotional Distractions
• Information overload
• Conflicting Messages
Responding Barriers
• No Provision for Feedback
• Inadequate Feedback.

20. Overcoming the barriers of effective communication
Effective
Communication skills
Body language
(Smile, Eye contact,
Gestures, tone)
Cultural
Sensitivity
Checking
for understanding
Summarizing
what has been said
Effective Questions
Seeking
Participation
Simple
Words
Connecting with
The audience

21. Let’s Experience

22. What is listening ?
• Listening is the absorption of the meanings of words and
sentences by the brain.
• Listening leads to the understanding of facts and ideas.

23. Various stages to listening
• Hearing
• Focusing on the message not the person
• Comprehending and interpreting
• Analyzing and Evaluating
• Responding
• Remembering

24. Co-relation between Listening and Speaking
50%
45%
40%
35%
30%
25%
20%
15%
10%
5%
0%
Writing
Reading
Speaking
Listening

25. What we are taught….
50%
45%
40%
35%
30%
25%
20%
15%
10%
5%
0%
Writing
Reading
Speaking
Listening

26. Importance of listening
“If we were supposed to talk more than listen, we
would have been given two mouths and one ear.”
Mark Twain
“It is not the voice that commands the story; it is the
ear.”
Italo Calvino

27. Techniques of active listening
PARAPHRASE
Restate what was
said in your own
words
SUMMARIZE
Pull together the
main points of a
speaker
QUESTION
Challenge speaker to think
further, clarifying both your
and their understanding,
however suspend judgment

28. Path for good communication
Listen to
Understand
Understand
before
speaking
Speak to be
understood
Seek
Repeat
understandin
g before
proceeding

29. Conclusion
• “ Words are singularly the most powerful force available to
humanity. We can choose to use this force constructively
with words of encouragement, or destructively using words
of despair. Words have energy and power with the ability
to help, to heal, to hinder, to hurt, to harm, to humiliate
and to humble. “ Yehuda Berg
• “ Communication - the human connection - is the key to
personal and career success. “ Paul J. Meyer

30. Thank You
• Cell Number: 0111 294 7785
• Email: samir.aly@outlook.com
• LinkedIn: www.linkedin.com/in/samiraly
• Facebook: www.facebook.com/samir158
• Twitter: @Samir_Aly