This document discusses communication skills and interpersonal relationships. It defines communication as a way to express feelings or convey messages to others through both verbal and nonverbal means. Effective communication requires listening as well as speaking. Interpersonal relationships form the core of our social interactions and include family, friends, coworkers, and other social groups. At work, interpersonal relationships are important at every stage of one's career. Building respect, courtesy, friendliness and compromising are keys to developing and maintaining positive relationships. The document encourages tactful communication by thinking before speaking and focusing on behavior rather than appearance.

1. COMMUNICATION SKILLS &
INTERPERSONAL RELATIONSHIPS
Gaurav Nanda
(Accenture)

2. WHAT IS COMMUNICATION?
 Is a way to express your feelings or convey your
message to others.
 Everyone (even animals) communicate.
 Communication is not all about speaking.
 Types:
 -Verbal (speak)
 -Non Verbal (gestures)

3. A LITTLE MORE
 Communication is a two-way activity, listening is as
important as speaking.
 Main objective is to convey your message and
recieve acknowledgement.
 We communicate differently with different people.
 -We dont talk to doctor the way we talk to a
green grocer
 - We dont talk to kids the way we talk to adults
 ................and many more instances....

4. MAKING COMMUNICATION BETTER
 The way you dress
 What and how you speak!!
 -use the right words
 -use appropriate gestures
 -Always do your homework
 Have people started yawning ,watching time?Make
the conversation interactive!!
 Observe others while they speak,practice and
implement.
 Collect feedback wherever possible.

5. INTERPERSONAL RELATIONSHIPS
 An interpersonal relationship is defined as an
association between two or more people.
 The association is based on emotions like love,
liking, business interaction etc.
 Family forms the core followed by
friends,marriage,work mates etc
 Temple,church,gymnasium and other social groups
 One keeps on adding relationships throughout
his/her life.

6. OUR FOCUS: RELATIONS AT WORK
 IR is needed at every level of your career
 From your first job interview to your retirement
party speech.
 Gel well with your co-workers
 Common atributes
 - Respect
 -Common courtesy
 -Friendliness
 -some visible some may not be

7. A LITTLE MORE....
 Strictly NO ARROGANCE
 Arrogance is a self imposed superstition about our
own greatness
 The ATTITUDE plays an important role.
 Do you hate the way your colleague eats at your
desk Or the way he gossips around about
everyone? Learn the ART OF COMPROMISING
 Its not always about making sometimes its also
about BREAKING relationships,Handle with care!!

8. SUMMARY: BE TACTFUL
 T:Think before you speak
 A: Apologize quickly when you blunder
 C:Converse,dont compete
 T: Time your comments
 F: Focus on behaviour not on looks
 U: Uncover hidden feelings
 L: Learn from feedback
 One simple Mantra: “Behave the way you expect
others to do with you”

9. QUESTIONS?
FEEDBACK !!

10. THANKS,BEST WISHES FOR YOUR FUTURE 