This presentation is about the communication skills in several types such as Listening skills,Reading skills,Writing skills and Speaking skills.Also I have enclosed tips for time management with 2*2 matrix sample

1. Soft Skills Training

2. Table of Contents
 Business Communication Skills
 Time Management

3. What is Communication skills?
 Assign and convey meaning to create shared
understanding
 It deals with
 Interpersonal processing
 Listening
 Observing
 Speaking
 Questioning
 Analyzing
 Evaluating

4. Communication Process - Diagram

5. Types of Communication Skills
 Listening skills
 Speaking skills
 Reading skills
 Writing skills

6. Listening Skills – What is it?
Listening is the ability to accurately receive and interpret messages in
the communication process.
Listening is key to all effective communication.
Effective listening is a skill that underpins all positive human
relationships.

7. Active Listening
Active listening is a skill that can be acquired and developed with practice.
Active listening involves listening with all senses.
Interest can be conveyed to the speaker by using both verbal and non-verbal
messages.

8. Signs of Active ListeningNon-Verbal Signs of Attentive or Active Listening
Smile
Eye Contact
Posture
Distraction

9. Signs of Active ListeningVerbal Signs of Attentive or Active Listening
Positive Reinforcement
Remembering
Questioning
Reflection
Clarification
Summarisation

10. Speaking skills
 Speaking is an act of making vocal sounds.
 Speaking skills are the skills that give us the ability to
communicate effectively.
 These skills allow the speaker, to convey his message
in a passionate, thoughtful, and convincing manner.

11. What to do before speaking?
 Be an active listener
 Be a quick organiser of thoughts
 Structure your speech in your mind

12. Tips to present a speech
 Be prepared and practice.
 Know your audience
 Keep It Short and Simple
 Interact with your audience.
 Speak with sincerity and passion
 Close your speech in a memorable way
 Fluency

13. Barriers
 Unclear messages.
 Lack of consistency in the communication process.
 Incomplete sentences.
 Not understanding the receiver.
 Words can have different meanings to different
listener.
 Use of negative words.

14.  Importance of Greetings
 Keys to an Effective Greeting
 Formal and In-formal Greetings
 Self Introduction (Why?, What?, How?)
 Introduction (Oneself, Others, Making contact)
 Small Talk
 Excusing yourself
 Goodbyes
Greetings & Introduction

15. Formality of Greetings
Formal Informal
How do you do?
Good morning
Hello.
Hey!
What’s up?

16. Importance
The APPROACH or GREETING is the one of the most important steps in
Communication.
Most people suffer from FEAR, UNCERTAINTY and DOUBT.

17. Other Expressions of Greetings
Formal Informal
 It has been a long time.
 How long has it been?
 What have you been up to all
these years?
 How have you been?
 How are you?
 How is it going?
 How are you getting along?
 Long time no see.
 How come I never see you?
 Where have you been hiding?
 How are you doing?
 How are things going?
 How are things with you?
 Howdy?

18. Responses to Greetings
• I’m… (Ok, quite well, great, doing well, doing great, all right, fine, good,
wonderful, terrific)
• I’m quite well, thank you.
• I’m terrible, thanks.
• I’m not good, thanks.
• I have a bad cold.

19. Keys to an Effective Greeting
Speak and act sincerely.
Enhance your customer's self-esteem.
Build trust and establish a personal relationship with the person
Ask non-threatening questions to get customers talking about
themselves
Look at the person attentively without staring
Introduce yourself and ask for the person’s name

20. IntroductionIntroducing oneself
.
 Let me introduce myself. My name’s … .
 I’d like to introduce myself. I’m … .
 I don’t think we’ve met. I’m … .
Introducing someone else
 Can/May I introduce a good friend of mine? This is … .
 Have you met … ?
 I’d like you to meet … .
 I want you to meet … .
Making contact
 Excuse me, are you Mrs. … ? - Yes, that’s right.
 Hello, you must be Mrs. … .
 You are Mr. …, aren’t you?
 Have we met?

21. Excusing yourself
“Excuse me”
“I beg your pardon”
“Pardon me”
“May I be excused?”
“I’m sorry”

22. Goodbyes
If your partner seems like they still want to talk, explain why you have to leave.
Bring another person into the conversation and excuse yourself.
Use a closing phrase that signals you need to end the conversation.
e.g.
 Good bye/Bye/ I’ll say good bye/ See you later/ See you soon.
 I must go now. I (really) must be going.
 I must be off.
 I’m afraid I’ve got to go.
 It’s getting (very/ rather) late.
 I’ll miss my train.
 I’ve got some things to prepare for …

23. Writing skills
 Writing words which needs to communicate.
 Emails, Reports, Articles and Memos are examples
for written communication.
 Used in business and informal communication
purposes.

24. Reading skills
 A skill enables to get a message.
 Understands the meaning.
 Teach pronunciation.
 Grasp information from texts.
 To know how sentence has been structured and
passage is organized.
 Avoid grammatical errors.

26. Time Management - Tips
 Write down everything
 Use your phone for good
 Stick to a routine
 Be healthy
 Stay organized
 Checklists are your friend
 Find a balance

27. Time Management Matrix
Most Important tasks Important tasks
Less Important tasks Other tasks

28. Thank you