3. Learner information Appeals and grievance procedure – Speak to tutor, Info + at
Main College or www.accross.ac.uk – Getting it right form
Code of Conduct/IT acceptable use policy – Copy in
classroom and reception. Please familiarise yourself with it
Confidentiality – What we do with your information
Safeguarding – Building, lone working
Equality & Diversity – As a College, we ensure all learners
receive fair and equal treatment on their journey. If you feel
this isn’t the case then please speak to someone about it.
Ask if you are unsure
4. SUPPORT AVAILABLE
Tutor – Michelle Walsh
Each other
Other staff at Waterside – Support worker, Julie
Dictionaries available
ACCROSS guidance team – Main College
Varied assessment activities (to support all
learning styles)
Hand-outs can be on coloured paper if easier to
read
5. WELCOME TO YOUR
COURSE
This qualification will allow you to understand the role to work
in business administration and to be aware of the skills needed
to become an effective administrator.
The aims of the qualification are to help learners to:
Understand what working in business administration can be
like. In particular, understanding roles of those they are
working with, how to carry out routine tasks and the
appropriate way to present themselves.
Develop knowledge, skills and understanding of administrative
tasks associated with welcoming visitors.
Carry out tasks such as producing documents, storing
information, and it is essential to understand the purpose of
office equipment and how to use it safely and efficiently.
6. BUSINESS ADMINISTRATION
LEVEL 1 AWARD (8 credits)
Working in Business and Administration
This unit gives learners an overview of what working in business administration can be like. In particular,
understanding roles of those they are working with, how to carry out routine tasks and the appropriate way to
present themselves.
Learners will be introduced to the different activities carried out by people working in administration and they
will be required to follow instructions in order to carry out routine administrative tasks, using key office
equipment. Learners will also gain an understanding of the role that a person working in an administrative
role has, in helping the team to achieve its goals.
Welcome Visitors
This unit aims to develop learners' knowledge, skills and understanding of administrative tasks associated
with welcoming visitors.
Learners who are interested in working in a business administration role are often required to welcome and
deal with visitors, either while working on reception or as part of a wider role.
Using Office Equipment in a Business Environment
All administrative roles need office equipment to carry out tasks such as producing documents, storing
information and taking calls, and it is essential to understand the purpose of office equipment and how to use
it safely and efficiently.
In this unit learners will develop their knowledge of the different types of office equipment that are available
and how to use the equipment to carry out administrative tasks. Learners will also develop their
understanding of how to use equipment safely and efficiently. The types of equipment used will reflect a
typical modern workplace and are likely to include the telephone, fax machine, franking machine,
photocopier and scanner.
7. Assessing your work
Your workbook will be marked by myself
Please use correct grammar (capital letters and
punctuation) and be careful with your spellings. If you
are unsure, ask.
Keep your workbook tidy
Any corrections will be given back to you and marked
again once completed
Completing the workbook and ALL associated tasks
(to meet criteria) will give you a Level 1 Award in
Business Administration
8. Work outside of class time
You will be given tasks/assignments to complete, outside
of class time
These will be set each week and they should be
completed by logging into ItsLearning* (you will be given
details for this before you leave today)
This work needs to be completed as it will always relate to
what we are covering next and sometimes will expand on
what we have covered in the session
*You must speak to the tutor if you are having trouble
logging in or are unable to complete the homework on
ItsLearning as these are mandatory parts of the course.
10. Learning outcomes – Week 1
LO 1: Discuss course overview
LO 2: Complete ACCROSS paperwork
LO 3: Create group ground rules
LO 4: Take part in a getting to know you activity
LO 5: Research what business administration is
and discuss the variety of roles
LO 6: Discuss homework requirements
11. Paperwork time
We must sign up to ACCROSS for our
accreditation…
Initial Assessment Includes...
Enrolment Form
Finance Form
Individual Learning Plan (ILP)
Travel Expenses (2 miles +)
Literacy / Numeracy Assessment
Community Learner Survey (given to you at the end of the course)
13. Create Group Rules
In groups of 3 write a list of ground rules that you
would like everyone (including yourself) to adhere to
for the next 7 weeks
Each team will have the opportunity to share their
ideas and then negotiate with other teams if they
would like to keep/get rid of their proposed rules
If you do want to get rid of a rule then you MUST
explain why
Tutor will type up the agreed list for you to sign next
week
14. Getting to know you…..
You have been given an odd or an even number
Those with an odd number are in one team
Those with an even number are in another team
In your teams, find (and write down)
10 THINGS YOU ALL HAVE IN COMMON – You will share
these with the rest of the class (Try to be original)
Once you have done that – See if you can find out
something that could make you laugh, from a member of
your team
15. ACTIVITY 1
Research – Small groups
In groups of 2, 3 or 4….. (Dependant on class size)
Log on to the computers
Research what Business Administration is AND
how administrators help a business to achieve
their goals
Work together to summarise a couple of sentences
(IN YOUR OWN WORDS) to share with the rest of the
class
16. What is Business
Administration?
Business administration is the process of
managing a business or non-profit
organisation so that it remains stable and
continues to grow.
This consists of a number of areas,
ranging from operations to management.
Most companies have a dedicated group
of administrators.
http://www.wisegeek.com/what-is-business-administration.htm
17. So what is an administrator?
If you enjoy keeping things in order and like
being part of a team, this job could suit you
perfectly.
As an administrative assistant, you would
be making sure that day-to-day office tasks
run smoothly.
So it’s important that you are organised,
accurate and pay close attention to detail.
Source: National Careers Service
18. What type of roles are
there?
Most companies have a range of administrative roles in
different parts of their corporate hierarchy.
At the office level, there are business support officers,
who might develop and maintain an office database,
oversee other employees for projects, and help the
manager with analysing performance trends.
19. ACTIVITY 2
Pairs
List different job titles that are
associated with an admin role
See how many you can come up with
20. Administrative & Clerical job titles
Administrative assistant Legal secretary
Credit controller Medical secretary
Data entry clerk Payroll administrator
Estates officer Personal assistant
GP practice manager Receptionist
Hotel receptionist School secretary
Human resources officer Typist
21. When you jobsearch…
Don’t just use administrator or receptionist
The same job could come up as a number
of other things!
22. Learning outcomes – Week 1
DID YOU……?
LO 1: Discuss course overview
LO 2: Complete ACCROSS paperwork
LO 3: Create group ground rules
LO 4: Take part in a getting to know you activity
LO 5: Research what business administration is
and discuss the variety of roles
LO 6: Discuss homework requirements
23. HOMEWORK
Using the internet or newspapers, find administration job
vacancies or job profiles. There is a link on here for
administrative and clerical job profiles, if you wish to use that.
žWrite down at least 5 different ACTIVITIES that the
administrator may be expected to do in their role and describe
how each one may be done, using your own words.
žExample; Answering telephone calls - The administrator
may get a call from a customer, their colleague or a manager.
This could be an enquiry or an instruction. They made need to
take notes whilst they are on the telephone to ensure they
have the full information. The administrator would be polite
when using the telephone and clarify what the message is or
what they are required to do.
The assignment is set on ItsLearning (Our VLE) so you will be
able to complete it on there.
25. Next week…..
You will be looking into;
The different roles of an administrator
The activities they may perform
How the work of an administrator help a team to
achieve its goals