https://www.youtube.com/watch?v=2h0V1YkccEE

1. NON-VERBAL
COMMUNICATION
No. Name Matric No.
1. Shanggari A/P Chandran 225817
2. Yu Joon Loong 231736
3. Chan Chee Wai 232385
4. Monica Lai Li Huang 232653
5. Francisca John 232696

2. FUNCTIONS OF NONVERBAL
COMMUNICATION
Compliment
and
illustrate
Reinforce
and
accentuate
Control and
regulate
Contradict

3. Personal – understood
by those close to
individual.
Common to a group or
culture
Universal (all races)
Unrelated to the
message (random)
Types of
Nonverbal
Messages

5. 1 )FACIAL EXPRESSION

6. 2) GESTURE AND POSTURE

7. 3) VOCAL CHARACTERISTICS
• Voice is carries messages
• Tone and volume of voices
• Accent and speaking pace

8. 4) PERSONAL APPEARANCE
• Respond to other basis of their physical appearance
• Visual impact is at least as important as verbal impact
• The clothes you wear
• How well groomed you are and your body language

9. 5) TOUCHING BEHAVIOUR
• Important way to convey warmth, comfort and
reassurance
• The meaning of touch highly dependent on situation, the
relationship and manner of touch
• Included handshakes, holding hand, a pat on the
shoulder

10. 6) THE USE OF TIME AND SPACE
• Time and space can be used
to assert authority
• Making other people to wait
or show respect by being on
time

11. CHARACTERISTICS OF NONVERBAL
COMMUNICATION
Ambiguous
Culture specific
Cannot
avoid

13. Contradiction Reinforcement
Understanding Happiness

14. Pay close
attention
to
nonverbal
signals
Interpret
non
verbal
signals
carefully

16. -Are in doubt
-Are uncomfortable with the
communication
-Have to make a decision on
the basis of the total message

17. YOUTUBE
Hand gestures
around the world

21. IN WHICH COUNTRIES
WHERE THUMBS UP IS A
MAJOR INSULT?

22. IN WHICH COUNTRY THE
“OK” SIGN MEANS
HOMOSEXUAL?