This document provides an overview of non-verbal communication in 3 paragraphs or less. It discusses that non-verbal communication accounts for 93% of interpersonal communication, including 38% vocal tones and 55% facial expressions and body language. Some of the key aspects of non-verbal communication covered are body language signals from the face, eyes, arms, hands, and legs. Sign language and other audio and visual signals are also briefly mentioned. Advantages of non-verbal communication include low cost and easily conveying messages, while disadvantages can include increased potential for misunderstanding without words.

1. A Presentation on
N ON – V ERBAL
C OMMUNICATION
Prepared by:-
Present for Mehul Rasadiya
Ms. Brinda Raycha
(K.K.Parekh Inst. of Mgt. Studies)

2. I NTRODUCTION
Non-Verbal (non word)
communication means all
communication without words.
Nonverbal communication (NVC)
is usually understood as the
process of communication through
sending and receiving wordless
messages.

3. ONLY
7% verbal

4. 38%
vocal (tone of voice, inflection)

5. AND 55%
NON - VERBAL

6. S TUDIES SHOW THAT DURING INTERPERSONAL
COMMUNICATION
 7% of the message is verbally communicated while
 93% of the message is non-verbally transmitted.
 Of the 93% non verbal communication,
 38% is through vocal tones,
 55% is through facial expressions and non-verbal acts.

7. NON-VERBAL
COMUNICATION
BODY SIGH
LANGUAGE LANGUAGE

8. B ODY L ANGUAGE
Facial expression(s)
Eyes
Lips
Arms
Hands
Fingers
legs

9. Humans produce UP TO
7,00,000 different signs.

10. The face is capable of over
2,50,000 expressions

11. There are
5,000
distinct
HAND gestures

12. Other
Ears
Eyes

13.  FACIAL
EXPRESSIONS
 A smile, raised eyebrow
all convey information.
Facial expression
continually change
during interaction.
 There are evidence that
the meaning of these
expression may be

14.  E YE C ONTACT
 eye contact is a form of
nonverbal communication
and is thought to have a large
influence on social behaviour.
 You can read one's mind by
looking at eyes.

15. A RMS
 Folded Arms indicates a
defensive position
 Arms on Hips indicates anger
or aggression
 Arms Behind Back indicates
ease and control

16. H ANDS
 Of all body parts the
hands are probably used
most for communicating
non-verbally.
 Hand waves are used for
greeting, beckoning or
farewells.

17. W HAT T HEY M EAN
 Ok!
 Good job!
 One moment
please.
 I can’t hear you.

18. W HAT T HEY M EAN
 Let me help you.
 Lalala, I can’t hear you.
 Eureka! I’ve got it!

19. W HAT T HEY M EAN
 Shh! Be Quiet!
 Whoa! Back off!
 That’s not for me.
 Everything is OK.

20. S O W HAT D OES T HIS M EAN ?
 So tell me more!
 I’m open to your
ideas.
 I accept you.
 Welcome!

21. S O W HAT D OES T HIS M EAN ?
I know you!
Look at that!
Great to see you!
That’s awesome!

22. S IGN L ANGUAGE
 Audio (Sound) Signal
Drum beating was used to make important
announcement and to inform people to assemble at
specified place. Several types of alarms signals are used
to caution people. Like, Fire alarms, accident alarm,
machine breakdown alarm, Buzzers, Push button bells,
electronic bell and other sound signalizing system are
used in the offices.
 Visual Signals
Visual signal are used to convey messages for general
information and education such as Posters, Drawing,
Cartoon, Photographs, Books contains maps and
Diagrams. Hotels, tour and travels agencies, motor
companies etc use color Photographs.

23. A UDIO (S OUND ) S IGNAL
 Alarms (All types)
 Buzzers
 Push Button Bells
 Electronic Bell
 Sound Signal System

24. A LARMS

25. B UZZERS

26. P USH B UTTON B ELLS

27. E LECTRONIC B ELL

28. S OUND S IGNAL S YSTEM

29. V ISUAL S IGNALS
 Posters
 Drawing
 Cartoons
 Photographs
 Books contains maps and Diagrams
 Traffic Signals

32. ADVANTAGES OF
N ON -V ERBAL C OMMUNICATION
 Low Cost
 Managing Time
 Convey Message easily
 Interesting Communication

33. DISADVANTAGES OF
N ON -V ERBAL C OMMUNICATION
 Dynamic
 No Responsibility
 No Record
 Misunderstanding
 Communicate only simple massages