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TYPES OF COMMUNICATION
What is communication ?
The word communication has originated from a
Latin word “Communes” which means something
common.
Communication is a process of exchanging
information, ideas, thoughts, feeling and emotions
through speech signals, writing or behavior. In
communication process, a sender encodes a
message and then using a medium and send it to
appropriate feedback using a medium
Importance of communication
 Express thoughts, ideas and feelings
 Creating awareness
 To fulfill a goal
 Avoid isolated
 Highlight issues
 Progress, development
 Educating the masses etc.
Means of communication
communication
verbal Non-verbal
Verbal Communication
 Verbal communication is refers
to the form of communication in
which message is transmitted
verbally, communication is done
by word, mouth and a piece of
writing. Objective of every
communication is to have people
understood what we are trying
to convey.
Parts of verbal communication
Verbal
Oral written
Oral Communication
In oral communication, Spoken words
are used. It includes face-to-face
conversations, speech, telephonic
conversation, video, radio, television, v
oice over internet. In oral
communication, communication is
influence by pitch, volume, speed and
clarity of speaking
written Communication
 In written communication, written signs or
symbols are used to communicate. A written
message may be printed or hand written. In
written communication message can be
transmitted via email, letter, report, memo
etc. Message, in written communication, is
influenced by the vocabulary & grammar
used, writing style, precision and clarity of
the language used.
Non-verbal communication
Through signs &
symbols.
Non-verbal can go
without verbal
communication.
Verbal can’t go
without non-verbal
communication.
Importance of Non-verbal
communication
50%
40%
10%
The way message is conveyed
1st Qtr
2nd Qtr
3rd Qtr
Body language
Tone of voice
words
Types of Non-verbal
communication
• KINESICS (BODY LANGUAGE)
 HAPTICS (TOUCH LANGUAGE)
 PROXEMICS ,(SPACE LANGUAGE)
 ARTIFACTS ENVIRONMENTAL
 CHRONEMICS (TIME LANGUAGE)
 SILENCE
 SIGN
 PARALANGUAGEVOCALIC
Types of Non-verbal
communication
 KINESICS (BODY LANGUAGE)
 FACIAL EXPRESSION
 HEAD
 EYE GAZE
 GESTURES
 POSTURES
 SHAPE OF BODY
 PERSONAL APPEARANCE ADORNMENT
FACIAL EXPRESSION
 Face is the index of mind.
Think how much
information can be
conveyed with a smile or a
frown. By facial
expressions we can show
or we can understand
happiness, sadness, anger
and fear and much more
HEAD
 If someone move hisher head up & down
it means heshe is agree with you or
saying yes and it also means
understanding and acknowledgement.
Sideways movement of head means no or
not understood. If a person bring his head
down and looking his feet or earth it is the
symbol of humility & modesty.
EYE GAZE
Looking at another person
can indicate a range of
emotions like anger, grudge
and danger, a dangerous
look can tell you someone is
unhappy and not
comfortable with
GESTURES & POSTURES
SHAPE OF BODY
PERSONAL APPEARANCE ADORNMENT
Appearance can
indicate our
profession
It shows your
nature, interest and
your taste
It can also point out
our religious and
cultural values
Haptics (Touch language)
Proxemics (Space
language)
 To communicate while
keeping a distance is called
proxemics
 The amount of distance we
need and the amount of space
we perceive as belonging to
us is influenced by a number
of factors including social
norms, situational
factors, personality
characteristics and level of
familiarity
Signs
ARTIFACTS ENVIRONMENTAL
FACTORS
 APPROPRIATENESS
 CLIMATE
 MICROENVIRONMENTS
 SCENT (OLFACTICS)
 COLOR
 LIGHTING
CHRONEMICS (TIME LANGUAGE)
A call at 2 a.m.
indicates some kind of
emergency
You reached in a
party on time shows
you are punctual
Silence
Allowing silence in a conversation puts pressure
on the other person.
Silence can indicate hostility.
Silence can indicate disagreement.
Silence can indicate profoundness, such as horror.
Silence can indicate respect.
Silence can indicate contemplation.
Silence can be intentional rudeness.
Silence can be the creation of a listening space.
Silence can be an indication of empathy.
Paralanguage/Vocalics
Attributes of speaking which
include the pitch, the tone, the
volume, tempo, rhythm, articulation,
resonance, nasality and even the
accent of the speaker collectively
known as paralanguage, we can
understand mood and the situation
by paralanguage expressions
Inter-personal
communication
Communication between two or more people called
inter-personal communication
TYPES OF COMMUNICATION
Intra-personal
communication
Intra-personal communication is a process in which people
communicate with themselves either consciously or
unconsciously
Extra-personal
communication
Communication between human beings and
nonhuman entities
Group communication
Mass communication
Communication
through
electronic
gadgets (mass
media) like
books,
journals, TV,
newspapers etc
Effective Communication
GATHER YOUR THOUGHTS
CHOOSE YOUR WORDS
VOICE MODULATION
BODY LANGUAGE
LISTEN
CONCENTRATE
EYE CONTACT
POSTURES
SIMPLE OR FAMILIAR LANGUAGE
QUESTIONING SKILLS
Types of Communication
Types of Communication

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Types of Communication

  • 2. What is communication ? The word communication has originated from a Latin word “Communes” which means something common. Communication is a process of exchanging information, ideas, thoughts, feeling and emotions through speech signals, writing or behavior. In communication process, a sender encodes a message and then using a medium and send it to appropriate feedback using a medium
  • 3. Importance of communication  Express thoughts, ideas and feelings  Creating awareness  To fulfill a goal  Avoid isolated  Highlight issues  Progress, development  Educating the masses etc.
  • 5. Verbal Communication  Verbal communication is refers to the form of communication in which message is transmitted verbally, communication is done by word, mouth and a piece of writing. Objective of every communication is to have people understood what we are trying to convey.
  • 6. Parts of verbal communication Verbal Oral written
  • 7. Oral Communication In oral communication, Spoken words are used. It includes face-to-face conversations, speech, telephonic conversation, video, radio, television, v oice over internet. In oral communication, communication is influence by pitch, volume, speed and clarity of speaking
  • 8. written Communication  In written communication, written signs or symbols are used to communicate. A written message may be printed or hand written. In written communication message can be transmitted via email, letter, report, memo etc. Message, in written communication, is influenced by the vocabulary & grammar used, writing style, precision and clarity of the language used.
  • 9. Non-verbal communication Through signs & symbols. Non-verbal can go without verbal communication. Verbal can’t go without non-verbal communication.
  • 10. Importance of Non-verbal communication 50% 40% 10% The way message is conveyed 1st Qtr 2nd Qtr 3rd Qtr Body language Tone of voice words
  • 11. Types of Non-verbal communication • KINESICS (BODY LANGUAGE)  HAPTICS (TOUCH LANGUAGE)  PROXEMICS ,(SPACE LANGUAGE)  ARTIFACTS ENVIRONMENTAL  CHRONEMICS (TIME LANGUAGE)  SILENCE  SIGN  PARALANGUAGEVOCALIC
  • 12. Types of Non-verbal communication  KINESICS (BODY LANGUAGE)  FACIAL EXPRESSION  HEAD  EYE GAZE  GESTURES  POSTURES  SHAPE OF BODY  PERSONAL APPEARANCE ADORNMENT
  • 13. FACIAL EXPRESSION  Face is the index of mind. Think how much information can be conveyed with a smile or a frown. By facial expressions we can show or we can understand happiness, sadness, anger and fear and much more
  • 14. HEAD  If someone move hisher head up & down it means heshe is agree with you or saying yes and it also means understanding and acknowledgement. Sideways movement of head means no or not understood. If a person bring his head down and looking his feet or earth it is the symbol of humility & modesty.
  • 15. EYE GAZE Looking at another person can indicate a range of emotions like anger, grudge and danger, a dangerous look can tell you someone is unhappy and not comfortable with
  • 18. PERSONAL APPEARANCE ADORNMENT Appearance can indicate our profession It shows your nature, interest and your taste It can also point out our religious and cultural values
  • 20. Proxemics (Space language)  To communicate while keeping a distance is called proxemics  The amount of distance we need and the amount of space we perceive as belonging to us is influenced by a number of factors including social norms, situational factors, personality characteristics and level of familiarity
  • 21. Signs
  • 22. ARTIFACTS ENVIRONMENTAL FACTORS  APPROPRIATENESS  CLIMATE  MICROENVIRONMENTS  SCENT (OLFACTICS)  COLOR  LIGHTING
  • 23. CHRONEMICS (TIME LANGUAGE) A call at 2 a.m. indicates some kind of emergency You reached in a party on time shows you are punctual
  • 24. Silence Allowing silence in a conversation puts pressure on the other person. Silence can indicate hostility. Silence can indicate disagreement. Silence can indicate profoundness, such as horror. Silence can indicate respect. Silence can indicate contemplation. Silence can be intentional rudeness. Silence can be the creation of a listening space. Silence can be an indication of empathy.
  • 25. Paralanguage/Vocalics Attributes of speaking which include the pitch, the tone, the volume, tempo, rhythm, articulation, resonance, nasality and even the accent of the speaker collectively known as paralanguage, we can understand mood and the situation by paralanguage expressions
  • 26. Inter-personal communication Communication between two or more people called inter-personal communication TYPES OF COMMUNICATION
  • 27. Intra-personal communication Intra-personal communication is a process in which people communicate with themselves either consciously or unconsciously
  • 31. Effective Communication GATHER YOUR THOUGHTS CHOOSE YOUR WORDS VOICE MODULATION BODY LANGUAGE LISTEN CONCENTRATE EYE CONTACT POSTURES SIMPLE OR FAMILIAR LANGUAGE QUESTIONING SKILLS