This slide explains the types of communication along with the inner sub categorization of communication. It also includes barriers of communication and also 7 C's of communication.

2. Types Of Communication
Based on
Medium/Form
Based on
Flow
Based on
Organizational
Relationship
Based on
Formality
Based on
Parties
Involved

3. BASED ON MEDIUM/ FORM
Verbal
Communication
Non-Verbal
Communication

4. VERBAL COMMUNICATION
It means communicating with words written or
spoken. The sender gives words to his feelings,
thoughts, ideas and opinions and expresses them
in the form of speeches, discussions,
presentations, and conversations.

5. TYPES OF VERBAL COMMUNICATION
Oral
Communication
Written
Communication

6. Oral
Communication
A face-to-face or indirect
interaction between the sender
and the receiver is called
as oral communication. It’s
mainly communication which
makes use of words and
involves speaking and listening

7. In this type of communication the sender
uses the written mode to transmit his/her
messages.

8. NON-VERBAL COMMUNICATION
Non-Verbal communication happens when a
sender send a message without using any words.
In this type of communication no particular form
of words are used. Here the process requires non-
verbal cues to be transmitted and received

9. Body Language
It involves aspects such as
personal appearance, walk,
gestures, facial expressions,
posture, eye contact, hand
movements, etc.

10. Paralinguistic Features
These are the vocal effects we can employ when
we speak. It include person’s voice, volume, pitch,
rate, pauses, articulation, voice modulation, etc.

11. BASED ON FLOW
Vertical
Communication
Horizontal
Communication

12. Vertical
Communication
The information flows
either from superior to
subordinates or from
subordinates to supervisor
within an organization
structure.

13. This type of communication
occurs between the same level
or units or departments in an
organization.
Communication within a team is
an example of horizontal
communication; members
coordinate tasks, work together,
and resolve conflicts.

14. BASED ON FORMALITY
Formal
Communication
Informal
Communication

15. Formal
Communication
Communication take place
through official channels in
an organization designed by
the management.
Communication occurs
through officially
recognized positions to
ensure a smooth, orderly,
accurate and timely flow of
information.

16. The casual communication between
coworkers in the workplace. It is
unofficial in nature and is based on the
social relationships that are formed in a
workplace outside of the normal
hierarchy of business structure.

17. BASED ON ORGANISATIONAL
RELATIONSHIP
Internal
Communication
External
Communication

18. Internal
Communication
It is the communication
process that occurs within an
organisation. The
participants in this type of
communication is the
employees and other staffs
within the organisation.

19. The communication between a business
and another person or entity in the
company's external environment.
Communication between customers,
potential customers, suppliers, investors,
shareholders, and society at large are the
examples of external communication

20. BASED ON PARTIES INVOLVED
Intrapersonal
Communication
Interpersonal
Communication
Extra personal
Communication
Mass
Communication
Media
Communication

21. Whenever communication takes place
within one’s self, it is termed as
intrapersonal communication. This
implies individual reflection,
contemplation and meditation.

22. It occurs between two or more persons. It is the
exchange of information, ideas, feelings and
meaning between two or more people through
verbal and/or non-verbal methods. It often
includes face-to-face exchange of messages,
which may take form of a certain tone of voice,
facial expressions, body language and gestures.

23. This form communication
happens when we communicate
with non-human entity. For
example, when we command our
pet dog or cat to sit or stand, or
go they follow our orders.

24. This type communication occurs
when a person deliver a message to
large audience. Medium of this
type of communication is books,
press, cinema, radio, internet, etc.

25. It includes communication that takes
place only with the help of electronic
media, such as computers, phones,
television, etc. The internet has
become a major means of all sorts of
official and personal communication.

26. BARRIERS OF COMMUNICATION
Verbal
Barriers
Non-verbal
Barriers
Listening
Barriers
Miscellaneous
Barriers

27. Verbal
Barriers
• Lack of proper planning
• Variation in language
• Selection of a wrong variety of
language
• Different perception of a message
• Badly encoded and wrongly decoded
messages

28. Non-verbal
Barriers
When verbal and non-verbal
messages clash, receiver’s tend to
trust the non-verbal messages.
Some of the main non-verbal barriers
are no enthusiasm, lack of focus,
emotions, expressions on face, rolling
eyes, avoiding eye contact, etc.

29. Listening
Barriers
• Making the speaker feel as though he/she is
wasting the listener’s time.
• Being distracted by something that is not part
of the ongoing communication.
• Getting ahead of the speaker and completing
his/her thoughts.
• Asking too many questions for the sake of
probing.

30. Miscellaneous
Barriers
• Premature Evaluation of Messages
• Information Overload
• Emotional Reaction
• Rigid Attitude

31. 7 C’s OF COMMUNICATION
Courtesy
Clarity
Candidness
Concreteness
Conciseness
Completeness
Correctness

32. THANK YOU