This document provides tips for troubleshooting common computer issues. It covers general troubleshooting steps like checking connections and rebooting. It then addresses specific issues like power problems, display issues, mouse/keyboard problems, freezing/crashing, printer problems, sound issues, network connectivity errors, login errors, and the blue screen of death. It concludes with tips for prevention and maintenance like periodic rebooting, cleaning files and folders, and using the proper channels for tech support requests.

1. BASIC TROUBLESHOOTING
MEREDITH MARTIN
MMARTIN@MANTUASCHOOLS.COM
@GEEKYTEACH
Tuesday, February 19, 13

2. WHAT WE'LL COVER
GENERAL NETWORK ISSUES
TROUBLESHOOTING
ERROR MESSAGES
POWER ISSUES
LOGIN ISSUES
DISPLAY ISSUES
BSOD
KEYBOARD & MOUSE ISSUES
PREVENTION AND
FREEZING AND CRASHING MAINTENANCE
PRINTER ISSUES OTHER TIPS
SOUND ISSUES
Tuesday, February 19, 13

3. PLEASE NOTE:
THESE TROUBLESHOOTING TIPS SHOULD WORK ON MOST PC
COMPUTERS
DIFFERENT OPERATING SYSTEMS MAY HAVE SLIGHTLY
DIFFERENT MENUS
MOST MENU OPTIONS IN THIS PRESENTATION ARE BASED ON
WINDOWS XP, AS THAT IS WHAT MOST TEACHERS HAVE IN
THEIR CLASSROOMS
Tuesday, February 19, 13

4. GENERAL TROUBLESHOOTING
Tuesday, February 19, 13

5. YOUR FIRST LINE OF DEFENSE
LET’S ALL SING THE REBOOT SONG!
./~ WHEN IN DANGER, OR IN DOUBT,
RUN IN CIRCLES, SCREAM AND SHOUT:
REBOOT! REBOOT! ./~
Tuesday, February 19, 13

6. GENERAL TROUBLESHOOTING
STEPS
IS IT PLUGGED IN?
IS THE MONITOR TURNED ON?
REBOOT!
CHECK THAT ALL CORDS AND CABLES ARE CONNECTED
TIGHTLY
CHECK THAT ALL CORDS AND CABLES ARE CONNECTED TO THE
CORRECT PORT
HAVE YOU ADDED A NEW DEVICE RECENTLY? TRY
DISCONNECTING IT
Tuesday, February 19, 13

7. POWER ISSUES
Tuesday, February 19, 13

8. MY COMPUTER WON’T TURN ON
ARE POWER CABLES CONNECTED TIGHTLY TO ALL DEVICES?
ARE POWER CABLES PLUGGED IN TO A POWER SOURCE?
IF YOU ARE USING A SURGE PROTECTOR POWER STRIP, HAS
IT TRIPPED?
UNPLUG THE COMPUTER COMPLETELY FROM THE POWER
SOURCE, WAIT 5 MINUTES, THEN RECONNECT AND TRY
AGAIN.
Tuesday, February 19, 13

9. DISPLAY ISSUES
Tuesday, February 19, 13

10. MY MONITOR IS NOT WORKING
ARE MONITOR AND COMPUTER BOTH TURNED ON?
ARE ALL CABLES CONNECTED PROPERLY?
CHECK SCREEN BRIGHTNESS AND CONTRAST SETTINGS
TRY PRESSING THE SPACE BAR SEVERAL TIMES TO WAKE
COMPUTER FROM SLEEP MODE
Tuesday, February 19, 13

11. MOUSE & KEYBOARD
Tuesday, February 19, 13

12. MOUSE OR KEYBOARD NOT
WORKING
ARE CABLES CONNECTED TIGHTLY?
IF IT’S A USB DEVICE, TRY CONNECTING TO A DIFFERENT USB
PORT
REBOOT! REBOOT!
MAKE SURE MOUSE IS CLEAN AND ON A SOLID SURFACE
TRY A DIFFERENT MOUSE OR KEYBOARD TO DETERMINE IF IT’S
A DEVICE OR COMPUTER PROBLEM
Tuesday, February 19, 13

13. FREEZING & CRASHING
Tuesday, February 19, 13

14. COMPUTER IS FREEZING AND/OR
CRASHING
SING THAT REBOOT SONG!
THREE FINGER SALUTE - CTRL-ALT-DEL TO CLOSE UNRESPONSIVE
PROGRAMS
IF CTRL-ALT-DEL DOES NOT WORK, HOLD IN POWER BUTTON ON CPU
UNTIL IT SHUTS DOWN, THEN RESTART
HAVE YOU INSTALLED ANY NEW SOFTWARE? TRY REMOVING IT TO SEE IF
IT IS THE CAUSE
IF YOU CANNOT GET IN TO UNINSTALL, REBOOT IN SAFE MODE - PRESS
F8 WHILE REBOOTING - THEN TRY TO UNINSTALL
SHUT DOWN AND UNPLUG COMPUTER FOR 5 MINUTES, THEN TRY AGAIN
Tuesday, February 19, 13

15. PRINTER PROBLEMS
Tuesday, February 19, 13

16. MY PRINTER IS NOT WORKING
IS IT PLUGGED IN AND TURNED ON?
ARE YOU CONNECTED TO THE CORRECT PRINTER?
IS IT CONNECTED TO THE COMPUTER?
DOES IT HAVE TONER/PAPER?
ARE THERE ANY MESSAGES ON THE DISPLAY?
UNPLUG, WAIT 5 MINUTES, PLUG BACK IN
CHECK PRINTER SETTINGS TO MAKE SURE IT IS ONLINE AND NOT
PAUSED - START- CONTROL PANEL - PRINTERS & FAXES
Tuesday, February 19, 13

17. SOUND ISSUES
Tuesday, February 19, 13

18. SOUND IS NOT WORKING
ARE HEADPHONES/SPEAKERS PLUGGED IN TIGHTLY?
ARE THEY PLUGGED IN TO THE CORRECT PORT?
ARE SPEAKERS POWERED ON?
CHECK VOLUME CONTROLS ON HEADPHONES/SPEAKERS
CHECK SPEAKER ICON IN YOUR SYSTEM TRAY TO MAKE SURE
IT’S NOT MUTED OR ON VERY LOW VOLUME.
Tuesday, February 19, 13

19. NETWORK ISSUES
Tuesday, February 19, 13

20. I CAN’T CONNECT TO THE
NETWORK
REBOOT, REBOOT!
IS THE BLUE NETWORK CABLE PLUGGED IN TIGHTLY AT BOTH ENDS?
IS THERE A GREEN LIGHT FLASHING WHERE THE CABLE PUGS INTO THE
COMPUTER? IF NOT, THERE MAY BE A PROBLEM WITH THE CABLE OR THE WALL
PORT
IS ANYONE ELSE HAVING THE SAME ISSUE? IT MAY BE A GENERAL OUTAGE
TRY ANOTHER ACCESS POINT IN THE ROOM
FOR WIRELESS NETWORK:
ARE YOU CONNECTED TO THE CORRECT NETWORK? (GUEST)
IS YOUR WIFI ON THE COMPUTER TURNED ON?
Tuesday, February 19, 13

21. ERROR MESSAGES
Tuesday, February 19, 13

22. OH NO, AN ERROR!
READ ERROR MESSAGES CAREFULLY
SOME ERROR MESSAGES CAN BE SCAMS
WHEN IN DOUBT, GOOGLE IT!
WRITE DOWN ERROR MESSAGES AND INCLUDE THEM WITH
ANY TECH SUPPORT REQUEST. IT WILL MAKE YOUR TECH
HAPPY!
Tuesday, February 19, 13

23. LOGIN ISSUES
Tuesday, February 19, 13

24. I CAN’T LOG IN
ARE YOU TYPING YOUR USERNAME AND PASSWORD
CORRECTLY?
ARE CAPS LOCK OR NUM LOCK ON? TURN THEM OFF
MAKE SURE THE LOGIN BOXES ARE EMPTY - ESPECIALLY IN
THE LAB THE KIDS LIKE TO PUT SPACES IN THE USERNAME BOX
- WHICH ARE INVISIBLE
Tuesday, February 19, 13

25. BSOD
THE DREADED BLUE SCREEN OF DEATH
Tuesday, February 19, 13

26. BSOD
THIS IS USUALLY THE KISS OF DEATH
IF REBOOTING DOES NOT WORK, CONTACT TECH SUPPORT
Tuesday, February 19, 13

27. PREVENTION & MAINTENANCE
Tuesday, February 19, 13

28. KEEP IT RUNNING
REBOOT PERIODICALLY
KEEP AWAY FROM CHALK DUST & MAGNETS
EMPTY RECYCLE BIN
RUN DISK DEFRAGMENTER EVERY OTHER MONTH - START -
PROGRAMS - ACCESSORIES - SYSTEM TOOLS - DISK
DEFRAGMENTER
CLEAN OUT THE TEMPORARY INTERNET FILES FOLDER. FROM YOUR
BROWSER GO TOOLS-INTERNET OPTIONS AND USE THE DELETE
FILES OPTION. IT’S ALSO A GOOD IDEA TO DELETE COOKIES AND
LOCALLY CACHED FILES IN YOUR BROWSER PERIODICALLY.
Tuesday, February 19, 13

29. OTHER TIPS
Tuesday, February 19, 13

30. THINGS TO REMEMBER
ALWAYS SAVE IMPORTANT FILES IN YOUR H DRIVE,
OTHERWISE YOU MAY LOSE THEM IF YOUR COMPUTER DIES
TECH SUPPORT CANNOT RESPOND TO DIRECT EMAIL -
PLEASE USE THE TECH SUPPORT FORM ON THE SCHOOL
WEBSITE - HTTPS://SITES.GOOGLE.COM/A/
MANTUASCHOOLS.COM/WWW/HOME/TECH-SUPPORT
YOU CAN, HOWEVER, SHOOT ME AN EMAIL AND I’LL TRY TO
FIX IT WHEN I HAVE A FREE MOMENT
DON’T FORGET THE REBOOT SONG!
Tuesday, February 19, 13