This document discusses preventive maintenance and basic troubleshooting for computers. It outlines the purposes of preventive maintenance as reducing hardware and software problems, protecting the computer and data, and extending the life of components. Specific preventive maintenance tasks described include cleaning dust from fans and components, securing cables, updating software/drivers, and scanning for viruses. The benefits of preventive maintenance are listed as increased data protection, equipment stability, and reduced repair costs. The troubleshooting process overview outlines verifying obvious issues like loose cables first before trying quick solutions such as restarting or cycling power.

1. COMPUTER
PREVENTIVE MAINTENANCE
AND
BASIC TROUBLESHOOTING

2. INTENDED
LEARNING
OUTCOMES
(ILOS)
01 Be familiar with the purpose of
preventive maintenance
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02
03
Be familiar with the elements of
the troubleshooting process and
Know the procedures of
troubleshooting process

3. Is used to reduce the likelihood of hardware
and software problems by systematically
and periodically checking hardware and
software to ensure proper operation.
PREVENTIVE MAINTENANCE

4. Other purposes
To protect the
computer
Extend the life
of the
components
Protect the
Data

5. Hardware Maintenance
Check the condition of cables, components, and
peripherals

6. Hardware Maintenance
Repair or replace any
components that
show signs of abuse
or excess wear.

7. Hardware Maintenance
Keep components
clean in order to
reduce the likelihood
or overheating

8. Hardware Maintenance
To create a hardware
maintenance program
that fits the needs of
your computer
equipment

9. Hardware
Maintenance
We must remove
the dust from the
fan intakes

10. Remove dust
from power
supply
Hardware
Maintenance

11. Remove dust
from
components
inside the
computer
Hardware
Maintenance

12. Clean mouse and
keyboard
Hardware
Maintenance

13. Check and secure
any loose cables
Hardware
Maintenance

14. Software Maintenance
Review
security
updates
Review
software
updates
Review
driver
updates
Update
virus
definition
files

15. Software Maintenance
Scan for
viruses
and
spyware
Remove
unwanted
programs
Scan
hard
drives for
errors
Defragment
hard drives

16. Preventive Maintenance Benefits
Increases
Data
Protection
Increases
Equipment
Stability
Extends the
life of the
components
Reduces
repair
cost

17. Steps in the Troubleshooting Process

18. Verify Obvious Issues
The first step in basic troubleshooting process is to check
the simple or obvious issues first. Start with the obvious
issues before moving to more complex diagnose.
Here is a list of obvious issues to check:
Loose external cable connections
Incorrect boot order in BIOS
Non-bootable disk in floppy drive
Power switch for an outlet is turned off
Device is powered off

19. If the problem is not resolved when you verify the obvious
issues, you will need to continue with the troubleshooting
process.
If you find an obvious issue that fixes the problem, you
can go to the last step.

20. Try Quick Solutions
The next step in the troubleshooting process is to try quick
solutions first. Obvious issues and quick solutions sometimes
overlap each other and can be used together to repair a problem.
• Restart the computer.
• Re-seat cables
• Cycle the power.
If a quick solution does not resolve the problem, document your
results and try the next most likely solution.