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ABHISHEK SEHGAL
Bahrain
Mobile: +973-35166284
+973-35166400
Email: abhisehgal2210@gmail.com
sehgal.abhi22@gmail.com
Skype: Abhi.sehgal22
Best time to call: Anytime
Looking for a position as a Front Office Executive / Duty Manager where extensive knowledge of coordinating
front desk duties can be used to ensure smooth working of organisation
SUMMARY
 Experienced Hotel Management professional with over 6 years of experience in hospitality Industry

 Currently associated with working in S Hotel Bahrain as Front Office Operation Supervisor
 Demonstrated expertise in directing hotel operations, guest relationship management, assisting front desk
staff with both check in/out and all guest related issues
 A keen planner & strategist with experience of handling the entire operations
 Influential communicator able to guide cohesive teams toward shared goals and advancement
 Recognizes and resolves problems quickly and efficiently to foster positive relationships with guests to
promote customer satisfaction and loyalty
 Adept at administrative policies and procedures, and providing superior customer service to all guests
 Hands on experience in evaluating guest satisfaction levels and working toward continuous support
 Specializes in anticipating needs as much as possible to minimize guest complaints and inconveniences
 Conversant with Windows (XP, 2000), Microsoft Office (2003, XP),Opera(5.0 Versions) and Excel
SKILL SET
 Guest Service Management
 Maintaining Records
 Front Office Operations
 Client Relationship Management
 Training and Development
 Issue Resolution
 Reports Preparation
 Attending Calls & Handling Mails
 Performance Management
 Pre-Opening Preparations
KEY ACHIEVEMENTS
 Received an appreciation letter in front office operation from Intercontinental The Lalit Mumbai as an
Outstanding Trainee
 Acknowledged as Trip Advisor for excellent guest services
 Received an appreciation during the first job in Grand Hyatt Mumbai for providing excellent services
 Acknowledged as excellent trainer for maintaining teams self-confidence and improving people skills
AVAILABILITY
 Willing to relocate within a month
 Possess no bond with current employer
LANGUAGE SKILLS
 Fluent in English and Hindi
EDUCATION
 Bachelor of Arts in Hospitality Management from Institute Of Advanced Management Affiliated to Napier
Edinburgh Scotland and Thames Valley London - 2010
 A.I.S.S.E CBSE from DAV Public School, Delhi - 2007
GLOBAL EXPOSURE
 Interacted and worked with clients across the globe
 Worked in UAE for 2 years
TRAINING AND PROJECTS
 15 Days Vocational Training From Intercontinental The Lalit ,Goa - 2008
 2 Months Causal Training in Taj Exotica, Goa
 2 Months Casual Training in Park Hyatt Goa
CAREER PATH
Organization Designation Duration
S Hotel Bahrain Front Office Operations
Supervisor/ Acting Duty Manager /
MOD
Apr 2015 – Till Date
Movenpick Hotel And Apartments Guest Services Sep 2014 – May 2015
Novotel Accor group Guest Service Executive Jul 2013 – May 2014
Grand Hyatt Mumbai Team Leader - Front Office Jun 2010 – May 2013
WORK EXPERIENCE
Front Office Operations Supervisor / Acting Duty Manager/ Night Manager
 Spearheaded front office operation and reception desk on regular basis
 Responsible for VIPS guest preferences and pre check-ins the room whenever required
 Resolved the guest complains in efficient manner and provided effective solution according to their preferences
 Responsible for check-in the guest in efficient manner and keeping in mind their needs and preferences
 Handled overall night auditing process in checking all the necessary reports and micros in order to run the
business date effectively and efficiently
 Closed business books on regular basis and updated the flash for the revenue and occupancy purpose
 Prepared daily reports for Business Forecast in order to get the idea for revenue on monthly basis
 Discussed the strategies for maximizing revenue with management in weekly briefings.
 Handling As MOD on Weekely basis
 Responsible for auditing micros system on daily basis
 Preparing Flash reports for business of the day and that total revenue earned everyday
Guest services
 Managed Group arrivals and Pre assign the rooms
 Set weekly the targets for moevenpick membership programme
 Handled additional responsibilities of night manager in case of busy operations
 Conducted training for the team on weekly basis for the performance and development
Guest service Executive
 Conducted briefings and imparted product and local knowledge in order to have smooth operation
 Maintained high standard of hygiene and grooming and adhere to department and hotel standards
 Conducted audits for team in order to see the standards followed by them on regular basis
 Assisted in helping concierge/bell service team for booking of transportation and arranging city visits when
requested by guests
 Maintained track sheet for CID id scans and proper updating as per the standard and requirements
Team leader, Front office
 Assisted in conducting regular communication meetings and ensure that department briefings and meetings
are effective and conducted as necessary
 Verified that guest are receiving the best possible service during check in and check out
 Communicated with VIP movements with relevant departments as advised
 Maintained and ensured the team members follow the PCI( Privacy Company policy in terms of handling
guest credit card details and other guest details
Guest Service Officer, Front office
 Provided guest satisfaction according to their need and expectation
 Prepared different operations reports for various guest and note Preferences in order to provide excellent services
 Contributed in following the company brand standards with the team and provided the authentic hospitality
to prominent guests
 Involved in cancellation and deposit procedures
References:
 Mr. Sreekanth Jayadevan
Postion: Director Of Rooms S Hotel Bahrain
Mob- +97339105406
Email- sreekanth.jayadevn@gmail.com
 Ms. Elica Dmello
Postion: Income Auditor/ HR. Executive
Mob: +97333182449
Email – ia@s-hotelbahrain.com
 Mr. Riccardo Mantilacci
Postion : General Manager
Mob : +97338880870
Email-mantilacci@gmail.com
 Mr. Varun Mohan
Position : Front Office Manager Grand Hyatt Mumbai
Email- varun.mohan@hyatt.com
 Mr. Arun Sangle
Postion: Assitant Human Resource Manager Grand Hyatt Dubai
Email- arun.sangle@hyatt.com.
 Mr. Lokesh Kumar
Postion: Assitant Manager Front Office
Mob :+97338880871
Email: kumar@s-hotelbahrain.com
 Mr. Kunal Chandok
Postion : Sales Manager S hotel Bahrain
Mob :+9736636303
Email : kunal@s-hotelbahrain.com
kchandok@gmail.com
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Abhishek Sehgal cv

  • 1. ABHISHEK SEHGAL Bahrain Mobile: +973-35166284 +973-35166400 Email: abhisehgal2210@gmail.com sehgal.abhi22@gmail.com Skype: Abhi.sehgal22 Best time to call: Anytime Looking for a position as a Front Office Executive / Duty Manager where extensive knowledge of coordinating front desk duties can be used to ensure smooth working of organisation SUMMARY  Experienced Hotel Management professional with over 6 years of experience in hospitality Industry   Currently associated with working in S Hotel Bahrain as Front Office Operation Supervisor  Demonstrated expertise in directing hotel operations, guest relationship management, assisting front desk staff with both check in/out and all guest related issues  A keen planner & strategist with experience of handling the entire operations  Influential communicator able to guide cohesive teams toward shared goals and advancement  Recognizes and resolves problems quickly and efficiently to foster positive relationships with guests to promote customer satisfaction and loyalty  Adept at administrative policies and procedures, and providing superior customer service to all guests  Hands on experience in evaluating guest satisfaction levels and working toward continuous support  Specializes in anticipating needs as much as possible to minimize guest complaints and inconveniences  Conversant with Windows (XP, 2000), Microsoft Office (2003, XP),Opera(5.0 Versions) and Excel SKILL SET  Guest Service Management  Maintaining Records  Front Office Operations  Client Relationship Management  Training and Development  Issue Resolution  Reports Preparation  Attending Calls & Handling Mails  Performance Management  Pre-Opening Preparations KEY ACHIEVEMENTS  Received an appreciation letter in front office operation from Intercontinental The Lalit Mumbai as an Outstanding Trainee  Acknowledged as Trip Advisor for excellent guest services  Received an appreciation during the first job in Grand Hyatt Mumbai for providing excellent services  Acknowledged as excellent trainer for maintaining teams self-confidence and improving people skills AVAILABILITY  Willing to relocate within a month  Possess no bond with current employer LANGUAGE SKILLS  Fluent in English and Hindi EDUCATION  Bachelor of Arts in Hospitality Management from Institute Of Advanced Management Affiliated to Napier Edinburgh Scotland and Thames Valley London - 2010  A.I.S.S.E CBSE from DAV Public School, Delhi - 2007
  • 2. GLOBAL EXPOSURE  Interacted and worked with clients across the globe  Worked in UAE for 2 years TRAINING AND PROJECTS  15 Days Vocational Training From Intercontinental The Lalit ,Goa - 2008  2 Months Causal Training in Taj Exotica, Goa  2 Months Casual Training in Park Hyatt Goa CAREER PATH Organization Designation Duration S Hotel Bahrain Front Office Operations Supervisor/ Acting Duty Manager / MOD Apr 2015 – Till Date Movenpick Hotel And Apartments Guest Services Sep 2014 – May 2015 Novotel Accor group Guest Service Executive Jul 2013 – May 2014 Grand Hyatt Mumbai Team Leader - Front Office Jun 2010 – May 2013 WORK EXPERIENCE Front Office Operations Supervisor / Acting Duty Manager/ Night Manager  Spearheaded front office operation and reception desk on regular basis  Responsible for VIPS guest preferences and pre check-ins the room whenever required  Resolved the guest complains in efficient manner and provided effective solution according to their preferences  Responsible for check-in the guest in efficient manner and keeping in mind their needs and preferences  Handled overall night auditing process in checking all the necessary reports and micros in order to run the business date effectively and efficiently  Closed business books on regular basis and updated the flash for the revenue and occupancy purpose  Prepared daily reports for Business Forecast in order to get the idea for revenue on monthly basis  Discussed the strategies for maximizing revenue with management in weekly briefings.  Handling As MOD on Weekely basis  Responsible for auditing micros system on daily basis  Preparing Flash reports for business of the day and that total revenue earned everyday Guest services  Managed Group arrivals and Pre assign the rooms  Set weekly the targets for moevenpick membership programme  Handled additional responsibilities of night manager in case of busy operations  Conducted training for the team on weekly basis for the performance and development Guest service Executive  Conducted briefings and imparted product and local knowledge in order to have smooth operation  Maintained high standard of hygiene and grooming and adhere to department and hotel standards  Conducted audits for team in order to see the standards followed by them on regular basis  Assisted in helping concierge/bell service team for booking of transportation and arranging city visits when requested by guests  Maintained track sheet for CID id scans and proper updating as per the standard and requirements Team leader, Front office  Assisted in conducting regular communication meetings and ensure that department briefings and meetings are effective and conducted as necessary  Verified that guest are receiving the best possible service during check in and check out  Communicated with VIP movements with relevant departments as advised  Maintained and ensured the team members follow the PCI( Privacy Company policy in terms of handling guest credit card details and other guest details
  • 3. Guest Service Officer, Front office  Provided guest satisfaction according to their need and expectation  Prepared different operations reports for various guest and note Preferences in order to provide excellent services  Contributed in following the company brand standards with the team and provided the authentic hospitality to prominent guests  Involved in cancellation and deposit procedures References:  Mr. Sreekanth Jayadevan Postion: Director Of Rooms S Hotel Bahrain Mob- +97339105406 Email- sreekanth.jayadevn@gmail.com  Ms. Elica Dmello Postion: Income Auditor/ HR. Executive Mob: +97333182449 Email – ia@s-hotelbahrain.com  Mr. Riccardo Mantilacci Postion : General Manager Mob : +97338880870 Email-mantilacci@gmail.com  Mr. Varun Mohan Position : Front Office Manager Grand Hyatt Mumbai Email- varun.mohan@hyatt.com  Mr. Arun Sangle Postion: Assitant Human Resource Manager Grand Hyatt Dubai Email- arun.sangle@hyatt.com.  Mr. Lokesh Kumar Postion: Assitant Manager Front Office Mob :+97338880871 Email: kumar@s-hotelbahrain.com  Mr. Kunal Chandok Postion : Sales Manager S hotel Bahrain Mob :+9736636303 Email : kunal@s-hotelbahrain.com kchandok@gmail.com