1. SHIVAM BALI
Sector 4, house no.254
RHB (UIT), Nr.Presidency School
Bhiwadi (Rajasthan)
PIN Code-301019
Phone number- +91 7291015806
Email id: shivambali70@gmail.com
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CARRIER OBJECTIVE
Looking for a challenging position in a professional organisation where I can
enhance my existing skills and acquire new strengths in conjunction with the
organisational goals. Also to work hard with great loyalty, sincerity and intent to
just give my best that can help me contributing to organisational goals.
KEY PROFICIENCIES
 Strong Guest focuses with Guest satisfaction and Guest relations.
 Warm attitude & patience to deal with Guest to understand their individual
needs.
 Good Managing ability with sound decision making skills.
 Good Interactive skills. Well organised & Self-motivated.
 Proficiency at grasping & learning new things.
WORK EXPERIENCE
• Currently working with Goibibo.com ( Growing OTA ) as a Subject
Matter Expert , Hotels
From December 2015 till Present
• Worked with The Raj Palace, Jaipur as a Front office and butler
service associate (8 Months).

2. • Worked with Hilton Shillim Estate Retreat and Spa, Pune ,As a Front
Office BUTLER SERVICE & in Guest Relations (From 24th
June 2013
Till March 1st 2015 )
• INDUSTRAL TRAINING at THE LEELA KOVALAM, Kerela (Duration 6
months)
JOB ROLE AND PERFORMANCE
 I was a Butler of Mr. Vipul Amrutlal Shah (Producer and Director of Optimistic
Entertainment).
 Handled Many Politicians, Actor/Actress like Aditya Roy Kapoor, Shardha
Kapoor, Vidhya Balan, Vidhu Vinod Chopra, Sunil Shetty, Alia Bhatt, Rahul
Mahajan Etc.
 Performance driven training with experience in world class hospitality.
 Positive Guest Reviews on Trip Advisor.
 Extensive experience in Guest Relations & Guest Satisfaction.
 Managed all tasks with individual ownership & hard work
 Catch me at my best champion from June 2014 to August 2014 in Hilton.
 Direct Talk with the guest.
 Making Itineraries, Schedules, and Routines for the guest as per their needs.
 Make Duty Roasters for the Team.
 Taking Show Rounds of the Property to the guest, explaining the entire
information to the guest.
 Giving Special Services to the guest on their respective occasions like
Anniversary, Honeymoon or Birthday’s.
 Checking Arrivals at My Section.
 Prepare rooms as per the guest preference
 Placing fruits, amenities, as requires like Wine bottle, extra pillows, Flowers
etc.

3.  Notice guest used areas and preferences.
 Follow up with Housekeeping and Food & Beverage regarding services and
preferences of the guest.
 Input guest preference into system for future.
 Making new hotel bookings for the guest and also guiding them for a best option and
destination.
 Managing a team of around 50 agents on the floor ,
 Taking supervisors calls
 Making reports like AHT,SUP Calls, Deficit Hours , New incidents
 Doing Feedback Scrubbing as well ( Negative to positive )
 Motivating agents to satisfy more the customer and never say no to customer.
 Giving each and every updates to the agents.
 Drafting mails to hotels and guest in regards of bookings, Amendments, Cancelation,
Refunds, etc.
 Directly reporting to Assistant manger.
EXTRA CURRICULAR ACTIVITIES
 Participated in Banarsidas Chandiwala Institute of Hotel Management &
Catering Technology Hospitality Ensemble-A National Level Mega Event for
Hospitality Education Sector-2011 and 2012.
 Outdoor Catering at RAMBAGH PALACE, Jaipur and SHIV VILLAS Jaipur.
 Outdoor Catering at Le MERIDIEN Jaipur.
EDUCATION
a. Pursued Bachelor In Hotel Management-2010, Amity University Rajasthan-
Jaipur
b. Enrolled for B.com (Distance learning) from Sikkim Mani pal University
(2011-2014)
c. Senior Secondary, Modern Public School-Bhiwadi,Rajasthan (2009-2010)

4. d. Secondary, Presidency-The International School,Bhiwadi, Rajasthan (2007-
2008)
COMPUTER KNOWLEDGE - Well versant with MS office, Internet
Personal Details-
Father’s Name : Mr. Asim Bali
Mother’s Name : Mrs. Praveen Bali
Gender : Male
Date of Birth : 16th
Oct-1992
Languages Known : English & Hindi, Also Learning French
Hobbies / Interests : Listening music, Playing Dj.
Passport No : M7572713
AREA of INTEREST : BUTLER SERVICE, FRONT OFFICE, SALES & RESERVATIONS
If given a chance, I assure you my wholehearted dedication towards the work
assigned to me, and my loyalty towards the organization. Worked in Guest
Relations but now I am very much eager and confident that I can create more
clients and I can cover the market with my Patience and positive Abilities.
SHIVAM BALI