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NEERAJMAAN
neeraj_maan11@yahoo.com, +919781102503
http/nmaan11/
Field Trainer, Client Servicing and Training Professional
Seeking leadership and pivotal role in Operations/Training in the Hospitality/Retail Industry.
 An experienced Operations and Trainingprofessional of the hospitality and retails sector with more than 03 years
of hands-on exposure to the gamut’s of trainingand operations;currently associated with Pizza Hut as Field
Trainer.
 Strategic thinker with strongleadership skillswith the ability to successfully analysesthe criticalities of the
business,identify deficiencies and potential opportunities,and develop processes and people, enhancing
competitiveness and increasingrevenues.
 Proven capabilities of developingprocedures, servicestandards,and operational policies and reducerunningcost
of the unit by planningand effective control measures.
 Recipient of numerous awards for outstanding performance in maintainingHigh Quality Standards Adherence in
the restaurant.
 Exposed to designingand implementing trainingprograms with a practical bentaimed at trainingstaff to serve
customer to gain delight.
KEY HIGHLIGHTS
 Awarded as top performing restaurantsupport staff by Market manager Punjab.(Devyani international limited).
 Trained the restaurantteams at Chandigarh and helped in timely opening of new stores in the market.
 Recognized by YUM restaurantIndia team for helpingthem in operation test at Ludhiana.
 Played an entrepreneurial rolein business,achieved sales targets.
 Well-versed with Sales and trainingmethodologies.
SIGNATURE AND LEADERSHIP SKILLS
Strategic Planning * Operational Leadership * Profitability & Cost Analysis * Cost Management * Team Building and
Management * Recruiting * Training and Development * Content Development * Performance Improvement
CAREER FEATURES
Pizza Hut, Chandigarh
Field Trainer, (Aug 14 to date)
 Field trainer at Pizza Hut and got an opportunity to become a part of the most trusted Trainingteam.
 Responsiblefor personal development of each individual reportingto me, looks after Trainingof management
trainees,Day to day follow ups of their training,conductingTeam members trainingscorecard auditateach
restauranton monthly basis and evaluaterestaurants on standard operatingprocesses and makingmonthly
trainingreports and sharingdata with Associate Regional coach based atDelhi at the end of the month.
 Exploringprofitableopportunities to enhance business.
 Provideoperational and TrainingSupportto the restaurants in the Region and ensure all staff aretrained and
motivated to achieve enhanced business.
 Conduct audits in the restaurants to check quality of productand access servicelevels; gaugeskillsgaps in team
and recommend training/ coachingas per need.
 Ensure high quality services areprovided which results in customer delight; create happy and enjoyableworking
atmosphere to keep staff enthusiastic and customer focused.

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 In-chargeof multiplerestaurantTraining and team members at all levels on world-classservicestrategies.
Superviseand develop sustainable,robustand practical trainingprograms,customizi ngthem for different levels
and departments.
 Have gone through with YUM Restaurants international trainingmodules likecustomer maniac,productquality,
human resources,forecastingand recruitment.
Kentucky fried chicken (21st may 2012 – 1st Feb 2014)
 Got hired at KFC as management trainee and stared workingas a shiftmanager after successfully clearingreview
with market manager.
 Looked after in store trainingof Team members which includes issuingof trainingplansto new joiners,
conductingon job evaluations and support as required and responsiblefor on time completion of Team member’s
training.
 Spearhead strategic planningand businessdevelopment, handlingthe operations of restaurant.
 Exploringprofitableopportunities to enhance business of the restaurant.
 Handlingday to day restaurantoperations and sharedaily reports to area coach at the end of each day.
 Analysis food costand inventory control.
 Cash control and managingshiftlabor.
IIHM KHANNA (June 2010 – Jan2011)
 Held various positions fromJune 2010,started as Teacher at IIHM khanna.
 Responsiblefor completion of syllabus and student’s personal development simultaneously.
 Used to teach hospitality serviceand front officesubjects in continuation of my own studies si deby side.
 Completed Master’s of science in Hospitality management and Bachelor’s of science Hotel management catering
and Tourism from the same institute under the affiliation of Punjab Technical University, Jalandhar.
EDUCATION
 10+2 from PSEB Board
 Three Years Degree in Hotel Management from Punjab Technical University,Jalandhar(P.B) (Completed in the
year 2011).
 Post graduation(M.sc) in hospitality management from Punjab Technical University,Jalandhar(P.B) (Completed in
the year 2013).
OTHER ENGAGEMENTS
 Trainer and Practitioner Lawn Tennis since April 2005 and participated at state level tournaments.
 Stood second in Punjab at state level solo singing completion held by PSEB.
 Awarded by Education minister of Punjab in 2001.
IT SKILLS: Proficient with MS Office – Any other (In-house software)
REFERENCES: Can be provided on request.
PERSONAL DETAILS
Address : # 235,ward no. 20, KHANNA. Distt. Ludhiana.(PUNJAB)
Nationality : Indian
Passport Status : Valid
Languages : English, Hindi, Punjabi