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1. Surajit Banerjee
DOB: 2nd
May 1983
Address: 39/7 Iswar Babu Lane ,khagra, Dist: Murshidabad 742 103 (W.B), India
Phone Number: 91-9475669232,
Email: surajit_banerjee123@rediffmail.com Skype ID: surajit.banerjee7
Career Objective: Seeking a position to utilize my skills and abilities in the Hospitality
Industry that offers professional growth while being resourceful, innovative and flexible.
Area Of Interest : Work with Good Hotel in Front Office Department .
Educational History :
 Kihm,Recognized by London college of management,U.K.March 2001-March 2004
Passed 3 years Diploma in Hotel Management and Catering Technology
 West Bengal Council of Higher Secondary Education ,Year 2000
Passed Higher Secondary School Certificate Examination
 West Bengal Council of Higher Secondary Education ,Year 1998
Passed Secondary School Certificate Examination
Professional Experience :
 Taj Hotels and Resorts ,Cochin ,India
 Duty Manager June 01, 2015 - Present
 Act as a ‘One Point Contact’ for the guest, constantly interact with guests in
order to solicit feedback..
 Ensure through regular monitoring of GSTS and feedback, prompt, efficient and
accurate service to all guests.
 Maintain the Log Book and effective follow up system, Check the daily arrival
list and monitor all VIP movement.

2.  Making Day to Day Arrival & departure List.
 Making Discrepancy Report.
 Implement systems and procedures that achieve higher cost efficiency and
guest satisfaction.
 Facilitate learning and development for all the team members.
 Taking Feed backs of the guests during Check-outs.
 Ensure that all the operational standards set for all the processes are followed
 Lords Group Hotels , Dwarka, India
 Front office Manager February 01, 2014 – May 28, 2015
 Ensuring a smooth service sequence taking account of the service standards and the
satisfaction of guests. Increasing sales by providing specialist advice and active selling.
 Ensure a consistent and convincing standard of service and maintain all the service
standards. Traning and Development of the staff .
 Constant promotion of additional sales.
 Active contribution to service.
 Guarantee a cost conscious manner of working.
 Participate in internal meetings and training courses.
 Care of guests from arrival to leaving the Hotel in accordance with the standards.
 Conscientious and correct execution of the Gm instructions.
 Sarovar Group Hotel, Siliguri, India
 Duty Manager April 10, 2010 - October 10, 2013
 Greet the guests of the hotel at the time of Check-in & Escort to their Room.
 Attened guest problem.
 Solving queries of the customers.
 Giving suggestions to guests in terms of staying in the hotel.
 Capability of doing up selling.
 Making Day to Day Arrival & departure List.

3.  Making Discrepancy Report.
 Making inventary Report & DSR .
 Making sarovar Reward and JP miles Report.
 Taking Feed backs of the guests during Check-outs.
 Sonnet Group Hotel , Jamehedpur, India
 Front Office Executive September, 2006 – April,2010
 Attened guest problem.
 Solving queries of the customers.
 Giving suggestions to guests in terms of staying in the hotel.
 Capability of doing up selling.
 Making Day to Day Arrival & departure List.
 Making Discrepancy Report.
 Making Duty Roster .
 Making Stock in hand Report.
 Taking Feed backs of the guests during Check-outs.
 Goldcrest Group Hotel , Surat, India
 Front Office Supervisour March, 2004 – August,2006
 Attened guest problem.
 Solving queries of the customers.
 Giving suggestions to guests in terms of staying in the hotel.
 Capability of doing up selling.
 Making Day to Day Arrival & departure List.
 Making Next day pick & drop Report.
 Maintain complain register .
 Making Stock in hand Report.
Taking Feed backs of the guests during Check-outs.
Special Skills:

4.  Comprehensive problem solving abilities, excellent verbal and written communication
skills, ability to deal with people diplomatically, willingness to learn, team facilitator & hard
worker.
Certifications & Achievements :
 Successfully completed Industrial training in all operational departments with a
specialization Programmed in Front Office, from Hotel Hindusthan International ( Kolkata
– 700 020)
 Reached Gold Level in STARS (Special Thanks and Recogination System at
Taj)in the year 2015 & 2016 and so far in Gold Level based on Guest Satisfaction
Tracking System at Vivanta by Taj Malabar Cochin.

Language Ability :
 Bengali : Excellent
 English : Excellent
 Hindi : Excellent
 Nepali : Elementary
 Gujarati : Elementary
Hobbies : Astrology, Listening and singing songs (Hindi)
Date :
(SURAJIT BANERJEE)