1. SHAILENDRA KUMAR YADAV
Contact: +91-8931872363
E-Mail:shailendrabsb@hotmail.com
Dedicated & knowledgeable professional aiming for assignments in Trainingwith an organization of high repute
Location Preference: Chandauli- Uttar Pradesh
SKILLS SET PROFILE SUMMARY
Training
Guest Service
Placement
Hotel Operations
IT SKILLS
IDS Software
Shaw Man-POS
MS Office &Internet Applications
 A competent professional with 8 years of experience in Training, Guest
Service and Placement
 Hands-on experience in managing training and development programs
based on the needs of the organization and the individual
 Proficient in managing training effectiveness feedback to ensure quality
of training course contents & delivery
 Demonstrated abilities in handling guest complaints and concerns in an
efficient and timely manner
 Strong presentation skills and understand learning techniques to
deliver effective training programs
 Adept in managing delivery of training and development programs and
implementing a training strategy for the organization
 Deft in providing outstanding services and ensuring guest satisfaction
 An effective communicator with good analytical, interpersonal, planning
and problem solving skills
AWARDS & RECOGNITION
 Merit of being acknowledged as Star Facilitator in Dr. Reddy’s Foundation
 Holds the distinction of being acknowledged as Outstanding Employee of the Month and Most Responsible Employee
in Best Western the Pride
WORK EXPERIENCE
Apr’14 -Till Date: Skills Education Pvt. Ltd., Jaunpur as Hospitality Trainer cum Center Manger
Mar’13 – Apr’14: Dr. Reddy’s Foundation, Sultanpur as Hospitality Facilitator
Dec’10 – Jan’13: Taj Gateway Ganges, Varanasi as Guest Service Supervisor
Feb’08 – Jun’10: Best Western the Pride, Pune
Growth Path:
Feb’08 – Aug’09: Hotel Operational Trainee
Aug’09-Jun’10: Captain
Key Result Areas:
 Responsible for managing guest service score
 Undertaking activities related to mobilization, training and placement
 Accountable for imparting training and maintaining high level guest satisfaction
 Building & maintaining healthy business relations with customer and enhancing customer satisfaction
 Conducting training classes demonstrating proper work techniques and practical skills in work settings
 Ensuring that training & development opportunities are available to employees to enhance their performance and
achieve the employer's business aims
 Ensuring and providing flawless, upscale, professional and high class guest service experiences
PREVIOUS EXPERIENCE
Sep’07 – Feb’08: Pizza Hut, Varanasi as Team Member - Pasta Section
EDUCATION
 3 Years Diploma in Hotel Management Catering and Applied Nutrition from SAMS IHM Varanasi, affiliated from AICTE
in 2007
 BA from Mahatma Gandhi KashiVidyapeeth in 2012

2. Other Credentials:
 3 Months Certificate in Computer Concept from Global Mind Educational & Welfare Society in 2014
 1 Year Advance Diploma in Computer Application from Maa Sarsawati Computer Institute in 2013
PROFESSIONAL ENHANCEMENT
 Underwent industrial training in all major department at Quality Inn The Centurion, Pune
 Attended vocational training from Taj Residency (Lucknow) and Naini Retreat (Nainital)
PERSONAL DETAILS
Date of Birth: 22nd July, 1989
Address: Village - Kaithwalia, Post - Karmauta, District - Ballia – 277303, UP
Language Known: English and Hindi
Nationality: Indian
Marital Status: Married
Father’s Name: MunniNathYadav
Gender: Male
REFERENCE
 Mr. Piyush Srivastava Phone: 08127367671
DECLARATION
I hereby declare that all the details furnished above are true to the best of my knowledge and belief
Shailendra Kumar Yadav