1. Tonya D. Looney Jr.
IT support specialist and Sales Leader
5632 Rodman Street, Philadelphia, PA 19143
Phone: (215) 839-8194
Email: tlooney4u@gmail.com
8/14-12/15 SSD TECHNOLOGY PARTNERS [CSS] – Obtained Net+ Certification
Service Desk Level 2 Support Specialist: Provided technical support to remote & offsite clients, onsite desktop
support,managed and prioritized daily tickets. I was accountable for ensuring high resolution times, up-selling
contracted services to clients and contributing to the SSD Knowledge Base and Standard Operating Procedures. I
proficiently worked with multiple desktop platforms such as Windows Server 08/12, Hyper-V, Windows XP/7/8/10,
Mac OS and Linux. Administered Active Directory & Exchange services using Powershell and VBScripting.
Proficient in Cisco routing, VoIP technologies, HP/Dell Systems and Mobile Devices. I additionally supported
several client applications remotely including Citrix, VMware, Cisco anyconnect,SQL server, Sharepoint etc. using
Kaseya Remote Agent. I resolved LAN/WAN, hardware and security issues while providing excellent customer
service and identified root causes of on-going issues and trends.We also provided Data Center support,project
management, resource management and maintenance, disk storage management including backup and recovery
services (Acronis, Shadowprotect) and Anti-virus, malware, spyware maintenance(Symantec, Mcafee etc.) for
various clients based on their business needs.
**********************************CONTRACTUAL ASSIGNMENTS*****************************
1/13- 8/14 LOS TAXES- FALCONLAND BUSINESS SERVICES
Network Engineer & Support Specialist Provided technical training, installation, maintenance and support on an
as needed basis (Windows Server 2008/2012, Exchange/Office 2007 & 2010, Windows XP/7, LAN/WAN, Citrix,
Web Connect, Cisco routing, VBScript, Powershell, VoIP technologies & Los Taxes Cloud based Software)
1/13- 6/13 WHARTON SCHOOL – UPENN (WEP/WSBDC) [Unique Advantage]
Service Desk Specialists Desktop Support, AD Admin, Windows Server 03/08, Exchange Admin, Mac OS X user
Maintenance & Support, System-Imaging, Powershell, VBScript, Citrix XenServer, VmWare, Kaseya
8/11-8/12 DREXEL UNIVERSITY- College of Nursing
Network Engineer/Support Specialist Implementation of ServiceDesk Plus Manage Engine, Desktop Maintenance
& Support of Windows/Mac Users {Staff & Students},Smart-board & Network Maintenance & Support
2/11- 8/11 DE LAGE LANDEN Financial Services
Help Desk/Global Data Center Support Supported end users on Windows & Mac with MS Dynamics CRM, MS
Visio 2010, Sharepoint, Wyse Technology,Citrix, VmWare, LAN/WAN Virtual/Remote desktop & Data Imaging.
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8/05–12/11 ETHNIC EXPRESSIONS
Sr. Group Leader, Direct Sales and Network Marketing Specialist
Consistently reached personalsales goals while simultaneously contributing to making Philadelphia the fastest
growing market in the company through product sales and team recruitment. Mentored,trained and recruited a team
of 35 consultants.
 2005-2006 Top Newcomer in the Company ($50,000 yearly sales)
 2006-2007 Outstanding Newcomer
 2008-2009 Top Group Leader Award
 2008-2009 Career Sales Honor Roll ($100,000 in personalsales)
4/07-12/10 PEARSON VUE
Help Desk Technical Support Specialist
Duties: I provided desktop and remote support to Pearson VUE's clients, test centers and VUE Testing System
teams. I resolved level 1 and 2 support request of the desktop support,Q&A and Triage teams including LANWAN
support and maintenance while demonstrating excellent customer service.
● Experience with multiple Windows platforms (Server 08, XP, Vista, 8) Unix and MAC OS
● Advanced knowledge of Active Directory, DNS, DHCP, and Group Policy.
● Powershell, PowerGUI, Visual Basic scripting & Ghost Imaging
● Advanced knowledge of TCP/IP protocols and network standards forrouting and sub-netting
● Experienced in Sharepoint Services & Oracle Database
● Daily communication through remote access using Citrix, Altiris, WEMBA, Adobe Connect
● Strong leadership abilities, verbal & technical writing skills(SOP & Knowledge Base)

2. Tonya D. Looney Jr.
IT support specialist and Sales Leader
5632 Rodman Street, Philadelphia, PA 19143
Phone: (215) 839-8194
Email: tlooney4u@gmail.com
2/02-4/07 H AND R BLOCK
Field Service Technical Support Supervisor, System Administrator -District 1
Duties: Provided desktop and network support of15- 20 District offices in accordance with Regional
guidelines. Served as a liaison between 250 district users,Call Center Support and the Regional Technology
Manager to identify, resolve problems and maintain security of LAN and VPN.
● Installation, configuration and security of network & hardware including: hubs,switches,Cat 5 cable, NIC cards, 56k
modems, wired and wireless routers.
● Configuration of TCP/IP, WINS, DNS, IPX/SPX, NetBEUI, NETBIOS gateways utilizing DHCP.
● Installation and configuration of Cisco VPN client software, UUNET, & Microsoft outlook and Exchange Admin
● Database creation and Management. Configured platforms including Windows 2003 Server, 2000 Server, Windows XP
workstation, Windows98/95 to operate with proprietary software package written for H and R Block.
● Trained users on applications and provided support to entire district through teleconferencing, employee, and on-site
training classes.
● Software maintenance and installation, managed district hardware, software & licensing inventory throughout the district
including the web-based PeopleSoft-8 administrative program.
● Secured seasonaltax offices, secured the network, data storage,migration and project management strategies.
2/00-2/02 VERIZON/BELL ATLANTIC PA. -Philadelphia. Residential Sales & Service Center
Customer Sales & Service Consultant
Duties: Assessed customerneeds; provide information about company products,services and systems. Handled
customer's problems, while utilizing selling techniques to meet targeted objectives and handle requests for services
and systeminstallations, disconnections and changes.
3/98-7/99 KEYSTONE MERCY HEALTHPLAN- Claims Department
Claims Examiner
Duties: Reviewed Medicaid, Medicare, DME, Emergency, Specialty, In-patient, Outpatient, Short procedure, Home
health, and Dialysis claim types. Approved or denied such medical claims submitted for payment to Keystone
Mercy Health plan according to assigned member's benefits, state and federal regulations.
9/97-3/98 FRANKLIN PHYSICIAN SERVICES- Reimbursement Department [UPENN]
Medical Billing Clerk
Duties: I entered charges for contracted Family practices, Pediatric and Specialists groups.I also processed and
resolved correspondence from Capitated HMO's, Commercial, Medicare, Medicaid and Managed care insurance
carriers. Applied accounts payments,credits and adjustments. Resolving billing issues of patients and insurance
carriers while maintaining a daily balance of the practice's lockbox deposits using the Reynolds & Reynolds billing
system.
EDUCATION
4/16 - 6/16 WEICHERT REAL ESTATE ACADEMY
Pennsylvania Practices and Fundamentals Licensing Course
2001-2003 METROPOLITANCAREERCENTERCOMPUTERTECHNOLOGYINSTITUTE
ASSOCIATESDEGREECOMPUTER SCIENCE
SPECIALIZED TECHNOLOGY -Hardware and Networking
A+ Certification
1989-1992 JOHN BARTRAM HIGH SCHOOL
High School Diploma obtained
REFERENCES FURNISHED UPON REQUEST