1. Gail Mills
5904 Reach Street | Philadelphia, PA 19120
Cellular (215) 593-6028 | E-Mail gmill596@hotmail.com
SUMMARY OF
QUALIFICATIONS An experienced Property Administrator with 20 years of experience working in various types of professional
settings. Possess a strong background in administration and managing operations in the Retail &
Commercial Property Management, Non-Profit and For Profit sectors. Ability to multi-task and deliver
results while managing the various projects with concurrent due dates. Perform various management and
administrative functions for Executive Level Management, senior management and corporate stakeholders.
Utilize strong and effective communication skills to complete Special Projects, distribute communications,
perform customer service functions and maintain open lines of communications with all parties.
PROFESSIONAL
EXPERIENCE JLL, Jones Lang La Salle Americas (Temporary Employment)
Tenant Services Coordinator Philadelphia, PA (March 2016 - Present)
 Perform various levels of administrative functions for Regional Manager, Property Managers, Property
Administrator, Accounting and Operations/Maintenance Departments within the Property Management
office; in addition, working on special projects and assignments.
 Tending to tenant service calls.
 Input tenant’s work orders in the 360Facility Work Order System.
 Track Certificate of Insurance for Tenants, Contractors and Vendors.
 Perform various weekly and monthly reports.
 Handle all incoming mail.
 Work on approximately ten service contracts on a weekly basis.
 Collect monthly sales figures that may consist from over 50 tenants.
AA Olympic Cheltenham, LLC - New Ownership,
Property & Office Administrator Philadelphia, PA (December 2014 - March 2016)
 Perform various levels of administrative functions for Senior Property Manager, Maintenance, Security
and Housekeeping departments within the mall Property Management office.
 Perform role as the main point of contact for the Retail Property Management office for internal and
external inquiries when the Senior Property Manager is off site.
 Work collaboratively with the Senior Property Manager with Specialty Retail Leasing, Marketing,
Operational, Corporate and Special Projects as well various administrative items on a daily basis.
 Schedule meetings for Senior Property Manager regarding Operational, Leasing, Corporate and
Marketing items.
 Handle the front end administration as of the property management office: tenants, vendors, visitors,
leasing, corporate visits and customer inquiries.
 Handles the invoice processing and inquiries from vendors for Senior Property Manager to approve
invoices that averages a total amount of $600,000 annually.
 Perform tenant analysis including accounts receivables and rental payments that averages over
$10,000 in collected rent on monthly basis.
 Process invoices for mall operations and maintenance for Senior Property Manager approval that
average $50,000 monthly.
 Prepare internal and external documentation as it relates to special projects and mall operational items
 Manage the Certificate of Liability Insurance program for tenant and vendors that has a combine
average coverage of over $2 million of coverage.
 Correspond with the Specialty Retail cart, Kiosk and In Line tenants regarding business openings or
closings and possession dates of their space and or businesses.
 Managed Building Engines database for property management office that has all leasing information
for tenants as well vendor information that outlined specifics for vendor service contracts.

2. Onyx Equities, LLC
Property Administrator, Cheltenham Mall, Philadelphia, PA (July 2013-Dec 2014)
 Act as on-site Property Manager on behalf of the Property Manager, Regional Property Manager and
various Onyx Equities, LLC corporate contacts as well as provide administrative functions to the
Housekeeping/Janitorial, Maintenance and Security departments within the management office in
addition to handling special projects.
 Serve as the point of contact for over 80 plus tenants and over 20 vendors in the Property
Management office for internal and external inquiries when the Property Manager is off site.
 Perform duties as the on-site Property Manager to resolve issues the Operational, Corporate and
Special Projects teams as well various administrative items on a daily basis.
 Scheduled an average 10 meetings per month for Property Manager regarding Operational, Leasing,
and Corporate Contact and Marketing items.
 Process on average about 20 service requests weekly from tenants, security and mall management.
Thor Cheltenham Mall, LP
Office Manager, Philadelphia, PA (2007- 2013)
 Assisted General Manager, Operations, Marketing and Security departments with administrative
functions in addition to handling special projects as it relates to mall operations.
 Assist the General Manager with Human Resources, Office and Corporate administrative items.
 Manage the Certificate of Liability Insurance program that had an average amount of over 4 million in
coverages.
 Manage the Gift Card Program that had an account worth of over $2,000.00.
 Recruit potential employee candidates for mall management employment.
United Way of Southeastern Pennsylvania
Administrative Assistant, Philadelphia, PA (2004- 2007)
 Perform administrative/clerical and Audit Coordinator functions for Donor, Research and Information
Service department (DRIS), in addition to handling special assignments and projects.
 Input Pledge information in database.
 Verify, close, update and research pledge information.
 Work on special assignment and projects on ongoing basis for Director and departmental contacts.
 Handle all monetary deposit for Account Receivable, Campaign Department and for other departments
in the organization on a daily basis.
SKILLS Proficient in the following: Microsoft Office (Word, Excel, PowerPoint, Outlook), 360Facility, rCash, Avid
Exchange, Building Engines, Lync, Instant Messenger and various internal/proprietary reporting tools.
PROFESSIONAL
MEMBERSHIPS Pennsylvania State Alumni Association (1996 – Present)
Pennsylvania State Human & Health College Member (1995 – Present)
EDUCATION The Pennsylvania State University, University Park, PA May 1996
 Bachelor of Science, Human Development and Family Studies