1. Daniel Hart
Tacoma, WA 98424  253-878-8428  nettechdh@gmail.com - www.nettechdh.com
PROFESSIONAL EXPERIENCE
Information Systems Technician 4
State of Washington – DSHS / DCS June 1, 2015 –
current
Technical support – client computing State agency 180 – financial agents. Microsoft Active Directory, SharePoint 2010
Exchange 2010, SCCM Image deployment. Telecom configuration Avaya support. HP – 9050 printer maintenance kits.
LanDesk client help desk ticketing system. Leadership meeting team member, group dynamics coordination.
Support Technician - Data Center - Cloud Computing - Colocation
Tierpoint – Seattle January 2015 – June 2015
Network Operation Center – Tier 1 call center support
Manage user request for system changes – Customer security escorts to managed equipment – Data analyst - Trouble
shoot system resources – Maintain extreme secured environment – Team communications – Website CNAME, Backups,
DNS support – Cold Fusion / WordPress – limited UNIX / Red Hat – SSL – Email, POP, IMAP – VMWare vCenter
Directory
RDP Server 2008 R2, MS2013, IIS Internet settings SQL restart specific OS services and Application Services. Manage
File Server Update issues to return operating server after weekly updates. WordPress website development experience
Desktop Support Technician 3 month contract August to
November 2014
Absher Construction Company – Puyallup
Computer Support – workstation – laptop – mobile device – Telecom Dell – ON Location Field support - Dell Venue 10 / 11
mobile computing. Printer support Ricoh/Canon. Windows 7, Windows 8.1 Adobe Acrobat, InDesign, Active Directory –
VMWare – Backup Exec – NetAPP storage – MS Office 2013 – MS O365 – Lync - RDP – gotomypc.com - DFS
Distributive File System, Citrix portal application - Sage Timberline application support. Vendor communication and
meetings.
Technical Corporate Software Installer 3 month contract June to August 2014
Insight Global – TrueBlue - Labor Ready Services Corporate office - Tacoma, Washington
  

2. Migration Windows XP to Windows 7 Operating System – Remote SCCM – PXE Image migration – Software install and
user profile configuration all applications, printing, drive mappings. Follow up confirmation customer satisfaction.
Technical Support Analyst - Desktop Support More than 10 years
Franciscan Health Systems (FHS) Catholic Health Initiatives (CHI) St Joseph Medical Center Tacoma
Top Level Steady State client computing support. Daily triage customer support issues for 15 department Hospital
campus
- Ability to communicate information and ideas verbally and/or in writing so that others understand.
- Excellent interpersonal and communication skills, team oriented, and ability to deal with a wide variety of personalities
and learning styles providing excellent customer service.
- Purchase, configure, setup and install computers, laptops, printers, scanners, audio visual gear
- Provided legacy equipment replacement cycle – Manage spare parts inventory program barcode guns.
- Create, modify, manage, and delete user accounts, distribution groups, and security groups.
- Help manage security settings throughout the network including on shared drives and folders.
- Educate users on the use of the network and a large variety of software and hardware products.
- Understand, work on and educate users regarding the phone system and cell phones.
- Move, set up and replace equipment. Collect and recycle equipment salvage responsibilities
- Wire network drops. Familiar with servers and network devices Reboot servers as needed
- Vigilant regarding virus and malware threats, keep PCs updated with anti-virus and anti-malware
- Monitor the WAN with system tools and assist Administrators with server and network issues.
- Maintain/Ensure confidentiality of information. Report IT policy violations to the IT Manager.
- Develop constructive and cooperative working relationships with others and maintain them over time.
- Identify opportunities for process improvement and increased efficiency.
- Follow work rules and safety regulations at all times while striving for continuous improvement.
Operating Systems Support
• Windows 7, Windows 8.1 MAC OS, some Linux for imaging Mobile Computing
• Dell Venue 11 Dell Venue 8 – Windows 8.1 – docking station with dual monitor setup.
• Windows surface device – Windows 8.1 – setup and configuration mobile application device
Ticketing System
• Remedy ITSM – Corporate Desktop Ticketing System
• Kaseya VSA – Remote Management System
• ConnectWise Ticketing and Document Management System
Software Support
• MS Office 2010 – 2013 Office 365 - Install and training customers of functionality beginning to advances topic
• Microsoft Share Point Portal Server 2010 maintain documentation of knowledge base in collaboration site
• Citrix Client support NFUSE client software setup and configuration – XenApps client server environment.
• Adobe Products install, Acrobat, reader Flash player, Java, SAGE and SQL and Access database setup/config
  

3. • Vigilant regarding virus and malware threats, keep PCs updated with anti-virus and anti-malware software
Microsoft Active Directories
• Daily actions supporting: user account and group permissions management - computer, printers objects
• DNS - name entries for printers and resolution of issues relating to host name to IP address conflicts
• DHCP – IP reservations via MAC address printer setup and trouble diagnosis resolution experience
TCP/IP networking
• Static IP address entries for BIO medical devices and legacy devices when required
• Command line trouble issues support – nbtstat, nslookup, Subnet mask and Router concepts
Video Conferencing
• Microsoft Lync 2013 support and configuration and team training
• Projector install – cable routing and troubleshooting high level
Ethernet
• Routing cable management in data closets maintaining formal structure adhering to clean concise for all to see
• RJ-45 cable standard and cross connection build custom cable appropriate length as requested.
Remote Access
• RSA remote access token device setup and configuration
• VPN client install and setup for remote connection into the internal network
Security / Antivirus
• Adhere to system policy for Internet Browser security and content ethics
• Sophos corporate client software support – CCleaner, RevoUninstaller, MBAM Malware
Backup and file system Restore Technologies
• Norton Enterprise client software * Backup Exec2011 and Exec2012 * Mozy Pro web based management
File Server Interaction
• Server 2008 R2 Enterprise Edition * Server 2012 – Hyper-V install on HP ML 350
• SBS 2011 File server management. Team member management network services
• VMware - vSphere Directory Services.
• Exchange 2010 – Create and maintain user mailbox – alias – proxy – size limits – traffic monitoring.
iPAD and Smart phone setup and configuration
• iPAD * Android * Windows Phone * iPhone 4s and 5
EDUCATION
Bachelor Degree Computer Science – Griffin Business College Tacoma, WA
  