1. Mark Anthony C. Escalora
(G5126878X)
Address: 260 Sims Ave 04-02 Singapore 387604
Mobile: +6581129855
E-mail Address: mark.escalora@yahoo.com
I. CAREER OBJECTIVE
To obtain a position with a well established organization where I can effectively utilize my strong IT skills and training
experience
II. PROFESSIONAL EXPERIENCE
Position : IT Operations Specialist
Company : NCS PTE LTD
Nature of Business : IT Outsourcing Services
Assigned to Client : Pasir Ris Crest Secondary School
Address : 5 Ang Mo Kio Street 62 Singapore 569141
Date : May 6, 2013 - Present
RESPONSIBILITIES
· Executing NCS SSOE Project (Schools’ Standard Operating Environment).
· Provides Voice/Email support for all the School VIP, Staff and Students on any IT related issues
· Follow up, as well as, close all the incidents/issues/requests
· Provide onsite support to end users on ICT and basic network problems (such as Wireless, Email & Virus Issues,
Laptop, PCs, Printers, Scanners, Server, VPN and Network Connectivity issue) and requests.
· Respond to security request such as account unlock, password reset and changes to access.
· Maintains Anti-Virus programs to insure network and systems integrity
· Closely monitor the seat refresh and decommissioning activity

2. · Liaise with vendors on repair and maintenance of computers, servers, UPS and SSOE equipment when required
· Monitors the inventory list of Computer, Printers (Cartridge), and Projectors hardware assets of SSOE machines
Position : Systems Engineer
Company : V-TECH Computer PTE LTD
Nature of Business : IT Outsourcing Services
Assigned to Client : Hewlett Packard & Union Bank of Switzerland (UBS)
Address : 1 Commonwealth lane #09-10 One Commonwealth Singapore S149544
Date : April 4, 2011 to April 30, 2013
RESPONSIBILITIES
· Outsourced by Hewlett Packard and is currently assigned in UBS to spearhead Desktop Transformation Program
· Handle support and implementation of UBS migration project, which includes system upgrade from Windows XP to
Win7, hardware upgrade to higher spec HP machines and peripheral setup on respective workstations.
· Provides helpdesk voice / email support for more than 30,000 employees across all sites.
· Perform ticket creation, updating, assigning, and follow up, as well as, close all the incidents/issues/requests
· Provide remote/onsite support to end users on IT and basic network problems (such as shared drive
mappings/printers, emails, and network connectivity issue).
· Installing, Configuring and Managing end-user missing applications
· Perform user data restoration using USMT tool
· Manage active directory user accounts
· Closely monitor the migration of Windows 7 in APAC region using HP tool (Flex Deploy)
· Create VBscript or Batch Files for task automation.
· Perform the machine decommissioning activity
· Monitors the inventory list of computer hardware assets of HP machines
Position : IT Support Specialist
Company : TELUS International Philippines Inc.
Nature of Business : BPO – Call Center
Address : 35th floor Discovery Centre 25 ADB Avenue Ortigas Pasig City, Philippines.
Date : September 7, 2009 to March 21, 2011
RESPONSIBILITIES
· Supports more than 3,000 stations, printers and avaya phones
· Provides helpdesk voice / email support for more than 10,000 employees across all sites
· Perform ticket creation, updating, assigning, and Follow up, as well as, close all the incidents/issues/requests
· Installing, Configuring and Managing end-user applications
· First level of troubleshooting on PABX, Network and Systems issue
· Responsible for all desktop images for ghosting
· Manage active directory user accounts / Manage email account of users

3. · Provide remote/onsite support to end users on IT and basic network problems (such as Email & Virus Issues, VPN,
Laptop, PCs, Avaya Phone, Printers, Scanners, and Network Connectivity issue) and requests
· Immediately report and update the IT management on any major IT issues (such as virus outbreak, outages, etc)
· To assist in other IT related projects or activities (such as upgrades, changes, preventive maintenance, relocation)
· Liaise with vendors on repair and maintenance of computers, servers and related equipment when required
· Monitors the inventory list of computer hardware assets and software licenses
Position : Technical Support Engineer
Company : Data Care Systems Corporation
Nature of Business : Technology Services Delivery Operations
Assigned to Client : Hewlett Packard Philippines
Address : Accelerando Bldg. 395 Sen.Gil Puyat Ave., Makati City, Philippines
Date : May 12, 2008 to Aug. 28, 2009
RESPONSIBILITIES
· Assigned as Onsite Engineer that troubleshoots HP Products such as Desktop, Laptop, Printer and Server (HP
Proliants) with hardware and software issues and repairs peripheral equipments
· Perform on-site analysis, diagnosis, and resolution of complex hardware problems for a variety of end users, and
recommend and implement corrective solutions
· Reassemble machines after making repairs or replacing parts
· Installs, configurations and upgrades of operating systems and software (typically using Microsoft products).
· Test new systems to ensure that they are in working order
· Accurately document instances of hardware failure, repair, installation and removal
· Assigned in projects of Coca-Cola Bottles Philippines for preventive maintenance and software updates like Sap
applications, anti virus and lotus notes
Position : Helpdesk Support Representative
Company : Inter-Island Information Systems, Inc. (TRI-ISYS Internet)
Nature of Business : Internet Service Provider
Address : 8th Flr #204 AIC Center Bldg. Escolta St., Binondo, Manila, Philippines
Date : March 19, 2007 – May 9, 2008
RESPONSIBILITIES
· To provide 1st and 2nd level technical support over the phone related to dial up connection, VOIP (Voice Over
Internet Protocol), and Internet problems.
· Handled technical assistance over the phone to clients (e.g. creation of dial-up connection, usage check,
configuration of email client such as Microsoft outlook, outlook express, Mozilla Thunderbird, Opera Mail and Eudora.
· Provide onsite support to Install and manage antivirus components on servers.
· Handled technical assistance to Web hosting clients (e.g. uploading their website files).
· Conducts presentation and demo on how to use Escan Anti-Virus to customers and fieldwork installation of VOIP.

4. · Provide fieldwork installation of VOIP device to customers including telephone wirings and network cable.
· Closely monitors all escalations of clients in the Helpdesk Department.
III. EDUCATION
Bachelor of Science in Computer Engineering, Technological Institute of the Philippines, 2001-2006
IV. CERTIFICATION
Microsoft Certification ID: 7229563
MCP, MCDST, MCTS, MCSA, MCITP
70-646 - Windows Server 2008, Server Administrator
70-648 - Upgrading MCSA on Windows Server 2003 to Windows Server 2008, Technology Specialist
70-291 - Managing, and Maintaining a Microsoft Windows Server 2003 Network Infrastructure
70-290 - Managing and Maintaining a Microsoft Windows Server 2003 Environment
70-680 - Windows 7, Configuring
70-272 - Supporting Users and Troubleshooting Desktop Applications on Microsoft Windows XP Operating System
70-271 - Supporting Users and Troubleshooting a Microsoft Windows XP Operating System
CompTIA A+ Essentials (A+) Career ID: COMP001008291049
220-601 - A+ Essentials
220-603 - Remote Support Tech designation pathway
HP Certified Professional Program – Accredited Platform Specialist ID: 00631301640
Servicing HP ProLiant ML/DL Servers – (T12)
Industry Standard Architecture and Technology – (T11)
LaserJet Fundamentals Exam – (037)
Servicing HP Desktops, Workstations, and Notebooks (Q01)
V. AREAS OF EXPERTISE
Software Skills:
Operating Systems: Microsoft Windows 95, 98, 98SE, ME, 2000, XP, Vista and Windows 7, Server 2008 R2.
Microsoft Office Suite: Microsoft Office 2003, 2007, and 2010 (Word, PowerPoint, Excel, Outlook and Access).
Email Clients: Outlook Express, Eudora, Mozilla Thunderbird and Opera Mail.
Internet Navigation Tools: Internet Explorer, Mozilla Firefox, Google Chrome and Crazy Browser.

5. Anti-Virus: Norton, Avast, McAfee, Trend Micro, AVG and Escan.
Ticketing System: Remedy and Service Now tools
Other Software: Adobe Photoshop 7.0 and CS, AutoCAD 2007, Dreamweaver and ULEAD Video Studio 9.0.
Technical Skills:
Local Security Policy, Computer Management, File Sharing, File Recovery, Remote Administration, Backup & Restoration
Knows how to assemble and disassemble a Laptop, Desktop, Printer and Server
Software & Hardware Installation and Minor Hardware Troubleshooting (including AVAYA phone 4610SW)
Knowledge and Understanding in creation of Batch files and DOS Command
Knowledge of and hands-on experience with Active Directory Administration
Knowledge of and hands-on experience with Group Policy, DNS/FTP/DHCP and Server Backup
LAN and WAN troubleshooting
Remote Support Tools: Dameware, Team Viewer, VNC, Remote Assistance and SimViewer
Network Cabling (Straight and Crossover Cable)
Know how to Use Ghost server to create and restore images
VI. TRAININGS
Configuring and Troubleshooting Windows Server 2008 Active Directory Domain Services
MISNet Education, Inc.
Unit 2402 Antel Corporate Center, 121 Valero Street, Salcedo Village, Makati City, Philippines 1227
Oct 14, 2013 - Oct 18, 2013
Network Technology
MFI Technological Institute
Ortigas Avenue, Pasig City, Philippines
November 3, 2007 – December 22, 2007
Advanced Microcomputer Hardware Servicing
Meralco Foundation,Incorporated
Ortigas Avenue, Pasig City, Philippines
July 12,2006-July 20,2006
Microcomputer Hardware Servicing

6. Meralco Foundation,Incorporated
Ortigas Avenue, Pasig City, Philippines
July 3, 2006 – July 11, 2006
Microcomputer Hardware Fundamentals
Meralco Foundation,Incorporated
Ortigas Avenue, Pasig City, Philippines
June 19, 2006 – July 3, 2006

7. Meralco Foundation,Incorporated
Ortigas Avenue, Pasig City, Philippines
July 3, 2006 – July 11, 2006
Microcomputer Hardware Fundamentals
Meralco Foundation,Incorporated
Ortigas Avenue, Pasig City, Philippines
June 19, 2006 – July 3, 2006