1. Luis Ramirez 8100 Algon Ave, Apt #203
Philadelphia, PA 19152
267-303-6519
lu42322@comcast.net
Objective
Network Engineer with proficient technical and customer service skills seeking to become part of
an organization that provides an atmosphere for mutual growth and benefits.
Technical Qualifications
Systems:VMware ESX/ESXi 3.5/4.0/5.0/5.1/5.5/6.0, vSphere 4.x/5.0/5.1/5/5.5/6.0, Windows
Server 2000, 2003, 2008, 2012 R2 Windows XP, Vista, 7/8/10, Novell Netware,Suse Linux
Enterprise
Networking: TCP/IP,IPX/SPX, DNS,WINS, DHCP,FTP,PuTTY,VNC, WWN, RDP
Software/Management Tools:MS Office Suite (2000-2013), GroupWise, Zenworks, SonicWall
VPN/Virtual Assist, Cisco ASA, ConsoleOne, Active Directory, Shavlik, iLO, Acronis Disk
Director, Veeam Backup & Replication, Veeam FastSCP,Novell Data Synchronizer, AirWatch
MDM, McAfee Anti-Virus, Multi-Factor Authentication.
Hardware: HP Proliant Servers, Cisco Routers, Cybernetics miSan’s, Nexsan, Brocade Fibre
Switches, HP Desktops, Notebooks and Printers, HP/Okidata Scanners, NetApp & Fujitsu SAN,
Mobile Devices
Professional Experience
Reliance Standard Life Insurance Co. Philadelphia, PA May 2011 - present
Network Engineer
 VMware Administrator responsible for implementation, administration and maintenance of
vSphere 4.0/5.0/5.1/5.5/6.0 environments. SAN Administration & Fibre Channel Zone
Management.
 Configuration and deployment of Windows/AD environment to our remote offices. Setup and
configuration of ESXI 5.0 with Nexsan storage. Decommission of physical Novell servers.
 Hot & Cold Cloning of various Operating Systems (Windows XP-Windows Server 2012 R2,
Linux, Netware) Configuration & Deployment of clones into Dev & Production
environments.
 Extensive knowledge with VMware Update Manager. Install patches and updates on
ESX/ESXi hosts and virtual machines. Perform all aspects of virtual server deployment
including creation and maintenance of templates within vCenter.
 2nd
/3rd
Level Tier support for day to day issues ranging from printing or software issues to
server outages. Provide superior customer service and prompt support to all Reliance
Standard/Matrix users,including regional sales office users and remote users. Deploy to
regional offices/Matrix home office to correct sever issues and outages and for routine
maintenance and/or system upgrades.
 Member of Disaster Recovery team for RSL/Matrix, Primary On Call contact for VMware
related issues, as well as member of 24/7 On Call rotation for all other network systems.
 Administrator of various network systems,including Novell Data Synchronizer & VMware
AirWatch MDM, critical components for Mobile Device connectivity to email, contacts,
calendars. Manage and install patches/updates for systems enhancements and changes.
 Administrator of multiple VPN Solutions. Cisco ASA with Multi-Factor Authentication
using SMS Passcode. SonicWall SSL VPN used for secure Remote Access. Implemented
use of SonicWall’s Virtual Assist which allows technicians to provide support remotely to
anyone with internet access.
Network Specialist Sr. May 2008 - May 2011
 VmWare Administrator responsible for implementation, administration and maintenance of
VmWare 3.5/ 4.0 environment. Served as primary On Call contact for VMware related issues,
as well as member of 24/7 On Call rotation for all other network systems.
 Lead role in virtualization project, seamlessly converting via P2V approximately 50% of our
systems with no unplanned downtime. Extensive use of VmWare Cold Cloning.

2.  Performed key tasks in our Novell server/Cybernetics upgrades project. Traveled to our
regional field offices to setup, configure and install various peripherals including routers,
switches, and servers. Installed Cybernetics miSan for storage and replication benefits.
 2nd
Level/Tier support for day to day issues ranging from printing or software issues to server
outages. Lead contact for all HP/Okidata scanner setups,installs or issues. Performed
automated patch management to our physical servers and computers using Shavlik Netchk
Protect.
 Key member of transition team to support all users in our newly integrated sister company,
Matrix Absence Management.
 Backup Administrator for Notifylink/BES server.
Network Specialist April 2006 - May 2008
 Managed broad range of installation, upgrade and troubleshooting projects for
Novell/Windows. As member of data center consolidation team, planned and implemented
virtualization and decommission strategies.
 Installation, configuration and deployment of Windows 2003 terminal servers for PACS
system. Member of patch installation team for the system, including essential and critical
updates required by legal and financial sectors.
 Assisted in implementation of Tier level support system for smarter and faster assistance to
end users. Member of 24/7 On Call rotation for all network systems.
Network Analyst May 2002 - April 2006
 Installation, configuration and deployment of Novell/Microsoft servers. Created and
maintained desktop pc and laptop images.
 Setup and configured various peripherals, routers, switches, servers for new sales office
openings and relocations. Traveled to locations and installed all components and provided
support to end users.
 Provided help desk phone support as required. Member of 24/7 On Call rotation for all
network systems including server outages, backup issues.
PC Support Analyst April 2000 - May 2002
 Promoted to provide 1st
Level support for day to day issues. Help desk phone support
provided on bi-weekly schedule. Documented help desk tickets/resolutions using Track-it
software.
 Assisted in taking inventory of desktop computers, laptops, monitors and printers. Installed
and configured various peripherals, including video display cards,sound cards,modems,
printers, and scanners.
PC Support Technician May 1999 - April 2000
 Provided help desk phone support, helped diagnose/repair issues and performed software
installations. Assisted senior level support technicians with server upgrades, server
decommissions and other projects as required.
Education
DPT Business School Philadelphia, PA 1997 - 1998
Network Engineering Technology
Penn State University Abington, PA 1993 - 1994
Elementary Education
Certifications/Training
VMware Certified Professional (VCP 4/5) 2011- present
Technical Conferencesand Training 1999 – present
VMworld, Fujitsu/Hitachi/NetApp San Training, NetQoS Symposium
Technology Volunteer for 2016 Democratic National Convention July 2016