1. Danny Lee Catron
510 Creekside Drive, Luray VA 22835
Home: 540-743-3813
pcspecialistinc@embarqmail.com
Objective: Seeking a responsible career position with a progressive organization where my experience,
training, and acquired expertise may be used in a mutual growth environment.
Work History
Total Technology Management / Telephone Man, Harrisonburg, VA
December 22, 2014 – March 17, 2015
Field Service Engineer and Technician
Job Description:
This position assists the IT Support Team with technical support and optimization of wide range of infrastructure technologies
including (but not limited to) desktop/server (physical & virtual) computers, unified communications, business applications, and
related technology. Support includes specification, installation, and testing of computer systems and peripherals while
establishing documented standards and guidelines. Activities require interaction with application software and operating systems
to diagnose and resolve recurring and non-recurring problems. This position also assists in the maintenance and testing of above
mentioned systems and associated equipment. The position’s responsibilities require individual / team oriented analyses,
communication and problem solving. Strong customer service oriented composure, willingness to follow through and interest in
learning cutting edge technologies.
Field Service Engineer and Technician provides highly visible customer support through the performance of on-site installation,
as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. Checks
out and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system.
Serves as company liaison with customer on administrative and technical matters for assigned projects. Interprets customers’
needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers. This
job may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless
networking.
MillerCoors Brewery, Elkton, VA
May ’12 to December 19, 2014
Technical Support Representative
(IBM Contractor for Insight Global)
• Perform hands/eyes support and troubleshooting of problems with Rack and Mount Server components, Network
Components, Storage Area Network (SAN) components, UPS, etc.
• Troubleshoot connectivity/outages (Wireless Access Points, LAN connections, Analog, Digital and VoIP
telephone)
• Perform hands and eyes coordination for IBM partners and teams (Asset validation/audit, Server restart, Change
Support)
• Cisco switch IOS and Networking equipment familiarity (ability to load IOS configuration to allow remote
takeover by network engineers)
• Client facing / Windows 7 PC support which includes:
 Windows 7 Client/Server Domain/networking environment
 IMAC support (install software, image new PC's, Install and recover hardware),
 Setting up and troubleshooting cellular phones (iPhone, Blackberry, HTC Evo)
 Documenting ticket details in ISM
 Network Printer troubleshooting (HP, Xerox, Canon)
 Hardware break/fix problem determination with DELL PC (Laptop/Desktop), Repairs are executed under a
Dell warranty but initial troubleshooting by technician
 Experience with thin client/virtual client computing (Citrix, VDI, VMWare, etc.)

2. MillerCoors Brewery, Elkton, VA
February ‘12/May ‘12
Refresh Tech, Assistant Team Lead (IBM Contractor for Insight Global)
• Assisted the Team Leader with administrative duties including advising of any risks, issues, or concerns related to
service delivery
• Assembled and configured laptop and desktop computer components.
• Set up and maintained basic network operations, including assembly of network hardware.
• Performed troubleshooting to isolate and diagnose common computer/printer problems.
• Upgraded hardware and software components as required.
• Installed, Moved, Added, Changed (IMAC) computers and printers.
• Provided users with technical support; responded to needs and questions of users concerning their access of
network resources.
• Participated in small scale deployments and maintained all certifications required to successfully deliver support
services.
• De- installed and Installed desktop and, laptop computers and peripheral Devices
• Maintain a professional image by displaying a positive attitude and willingness to work with the customer
• Take ownership of problem resolution.
Syntelligent Analytic Solutions, LLC
Help Desk Specialist I
Clearance: VA Suitability
March 2014 to August 2014
Handled the following roles:
• Granting Read/Write/Contribute access to SharePoint folders/groups
• Resetting passwords and editing account information.
• Enabling/disabling and granting user roles
• Management of user hierarchy
• Answering General Web Form Questions
• Adding and updating existing data field data
• Uploading documents in web forms/SharePoint.
• Document editing/versioning
• Creating SharePoint lists
ThermoFisher (Contract Work), Middletown, VA
June ‘11/February ’12 & July/August ‘10
Helpdesk Analyst
• Provided help desk support to facility users.
• Installed hardware and software on Middletown systems as needed. Assisted users in resolution of problems associated
with network, PC, or related software. Perform system utility functions including virus scans and removal, backups and
technology rollouts.
• Assisted with development/maintenance of Middletown website.
• Provided input for planning to meet future hardware and software needs (migration to Windows 7)
• Assured security of information by maintaining system backup and accurate user security privileges.
• Performed duties with professionalism, which included relating to others in a courteous, cooperative manner.
• Performed other related duties as assigned.
Rosetta Stone, Harrisonburg, VA
September ‘10/June ‘11
Product Support Specialist

3. • Provided world-class, enthusiastic support to Rosetta Stones’ customers.
• Worked in a fast paced, high speed environment with those who have questions or need guidance on product
usage, implementation, or computer trouble shooting.
• Gained a solid understanding of how Rosetta Stone software solution works as well as an excellent insight to the
internal workings with the ability to grow and succeed within the company.
• Use intermediate knowledge of Windows 7/XP/Vista to troubleshoot hardware and develop a plan for continual
growth and knowledge of these systems
• Developed a basic knowledge or continue to build upon knowledge of internet technology and Mac OS X systems
(desire to learn is required, previous experience or knowledge is preferred)
• Leveraged customer service or success experiences and technical knowledge to provide world-class, friendly
support
• Worked closely with customers with the ability to interact with each comfortably and fluently
• Creatively utilized various forms of technology to respond to customers and perfect those interactions through
email, chat, and telephone
• Develop a strong understanding of Rosetta Stones’ internal tracking system and use for interaction with various
departments within the company
Merck (Contract Work), Elkton, VA
March/April '10
Helpdesk Analyst – Level 1
• Analyze, log, track and resolve software/hardware matters of significance pertaining to networking connectivity
issues, printer, servers, and applications to meet business needs.
• Perform troubleshooting to isolate and diagnose common system problems; document system events to ensure
continuous functioning. Recommend course of action and implements as approved.
• Upgrade system software and hardware components as required to meet business needs; coordinate backups.
• Coordinate the installation of client department specific applications and systems.
• Install 200 computers and determine appropriate method for installing applications and systems (by way of
customized building procedures); resolve matters of significance and implement corrective course of action.
• Install, test, upgrade and configure system files and services to enhance performance.
• Utilize standard corporate tools to record change and problem activities for tracking purposes. Monitor servers to
ensure they are up and running.
• Manually test web sites through ping. Open an outage if a web site is not responding and escalate to level 2 LAN
Administrators.
• Support SAP devices to include HP desktops (7600, 7700, 7800), Lenovo laptops, Intermec PM4i’s printers,
Honeywell Bluetooth scanners and MC9000 series handhelds, Document printers, and Xplore iX104 C2/C4
Rugged Tablet PC’s. Experience also includes working with OP/Stations (Purge Cabinets.)
• Upgrade and configure software to include DeltaV and PI Processbook and PI Servers, Adobe Professional, and
Office Communicator. Hardware includes DVD CD/RW drives, hard drives, processors and local and networked
printers.
• Use and maintain the Client Support call-tracking database in a technically proficient manner by recording all calls
thoroughly and completely.
• Create new user accounts, document all Help Desk cases, and diagnose hardware/software problems for users and
research/implement solutions. Ability to learn proprietary technology.
• Working knowledge of laptop/desktop computers and MS Office, Excel, Word, PowerPoint, and Outlook. Internet
and Internet based technologies.
Kentucky Farm Bureau, Louisville, KY 40250
October ‘94/March ‘00
Support Tech II, Computer Administrator
Computer Technician, Help Desk Tech
Internet Administrator, Computer Instructor
• Maintain, analyze, troubleshoot, repair desktop and laptop computer systems and related hardware peripherals.
• Document, maintain, upgrade or replace hardware and software systems.
• Has knowledge of commonly used concepts, practices, and procedures within the PC technology support fields.
• Support multi-departmental initiatives.
• Responsible for being a resource to PC end-user clients.
• Responsible for leading local projects through to completion.

4. Education
BA Elementary Education, 1988, Morehead State University, Morehead, KY
Planned 5th
Year/ MA Elementary Education, 1993, Morehead State University, Morehead, KY.
Continuing Education, 2006, James Madison University
Hardware and Software Skills
Microsoft Office, Windows Versions XP, 7, 8, & Beta 9 - SharePoint - Service Now – Help Desk Software,
CAP – Store Operation Software

5. Danny Lee Catron
References:
Stacy Moomaw
Senior Tech
Total Technology Management / The Telephone Man
100 Waterman Drive Harrisonburg, VA 22802
Email: smoomaw@ttmol.com
Business Phone: 540-432-1385
Cell Phone: 540-271-0695
Joe Marquez
Deskside Team Lead, MillerCoors
17755 West 32nd Ave
Golden, CO 80401
unified messaging 720-395-7011
Email: josephma@us.ibm.com
Elizabeth A. Shifflett
Manufacturing Systems Engineer
5135 S. Eastside Highway
Elkton, VA 22827-3469
Phone: (540) 289-8143
Email: elizabeth.shifflett@millercoors.com
Jeffrey L. Vaughan
Manager Environmental, Health & Safety
CDD Contract Services
Thermo Fisher Scientific
8365 Valley Pike
PO Box 307
Middletown, VA 22645
Phone: 540-869-8296
Fax: 540-869-8129
Mobile: 540-533-2588
Email: jeffrey.vaughan@thermofisher.com
^ Will provide extra references if needed.

6. Danny Lee Catron
References:
Stacy Moomaw
Senior Tech
Total Technology Management / The Telephone Man
100 Waterman Drive Harrisonburg, VA 22802
Email: smoomaw@ttmol.com
Business Phone: 540-432-1385
Cell Phone: 540-271-0695
Joe Marquez
Deskside Team Lead, MillerCoors
17755 West 32nd Ave
Golden, CO 80401
unified messaging 720-395-7011
Email: josephma@us.ibm.com
Elizabeth A. Shifflett
Manufacturing Systems Engineer
5135 S. Eastside Highway
Elkton, VA 22827-3469
Phone: (540) 289-8143
Email: elizabeth.shifflett@millercoors.com
Jeffrey L. Vaughan
Manager Environmental, Health & Safety
CDD Contract Services
Thermo Fisher Scientific
8365 Valley Pike
PO Box 307
Middletown, VA 22645
Phone: 540-869-8296
Fax: 540-869-8129
Mobile: 540-533-2588
Email: jeffrey.vaughan@thermofisher.com
^ Will provide extra references if needed.