1. Quinton Vance
717-992-9530
qvance@gmail.com
https://www.linkedin.com/in/quintonvance
Summary
Highly motivated I.T. Support professional with over 20 years experience in diverse
backgrounds including sales, customer service and supervision. Committed to quality and
excellence with strong verbal, listening and written skills. Able to negotiate and resolve issues
quickly, accurately, and efficiently. I pay meticulous attention to details, with adaptability to new
situations. Technical expertise in troubleshooting, installation and repair of a wide range of
systems
• Windows Desktops (IBM, HP, Compaq, Dell) Windows OS 95 – Windows
10
• Windows Servers (IBM, HP Blade, Compaq, Dell) Windows Server 2008
R2, Windows Server 2012 R2, SCCM 2012, Microsoft Developer’s Toolkit 2013
• Macintosh Desktops OS X 10.1 – 10.11.5
• Macintosh Servers OS X Server 2.4 – 2.8
• VMware Server/Client configuration and deployment
• WatchGuard, Cisco, Linksys and Netgear & Dell UTM appliances
• MS SharePOINT 2010, MS Dynamics CRM
• Domain Administration, account management and software deployment,
server virtualization, SAN management, disaster recovery planning and implementation
Noted Skill Sets
⁃ 10 Years System Administration Experience, including IIC,
SCCM, Active Directory, Software Deployment, Testing and
Configuration

2. ⁃ 5 Years SCCM Configuration, and Deployment Experience
⁃ 2 Years Microsoft Office 365 Configuration and
Deployment Experience
⁃ 4 Years McAfee ePO & IPS Configuration and Deployment
Experience
⁃ 2 Years Mobile Device Management & Configuration
Experience
*MS Server Clustering, Administration, Group Policy,
Deployment and Upgrades - 5 Years Experience
Professional Experience
INDEPENDENT CONTRACTOR – Server Administrator/Domain Administrator -
Harrisburg, PA (03/11 – PRESENT)
Server and Desktop Administration, Network systems diagnosis and repair, Software and
Hardware updates, Deployment of VMWare for thin client desktops (Windows 7 & 8),
deployment of application virtualization, SCCM 2012 for server/client administration for
Windows networking environments, Migration and upgrades of Windows OS (XP Pro –
Windows 8.1; Office 2003 – 2013) Network infrastructure design and implementation, IT
consulting on new and emergent technologies. ISP home networking configuration and upgrades
for residential and SMB internet access, POS Systems imaging, configuration and deployment,
Inside Sales Product Specialist, Purchasing and Procurement, Smart House Design and
installation, Consumer and Professional A/V Implementation
Clients include: Buchanan, Ingersoll & Rooney L.L.C., 2K Networking, Inc., Bank of America,
Comcast, Verizon, Goodwill Keystone Area, Capital Blue Cross, Highmark Blue Shield, Apple

3. Vacations, Best Buy, Whitaker Center for Science and Arts, CWOPA DCNR, Maximus,
Michael’s Arts and Crafts, US Coast Guard, US Social Security Administration
ESSINTIAL ENTERPRISE SOLUTIONS, INC. - Level IV Server Support Specialist -
Mechanicsburg, PA (03/10 – 03/11: Call Center)
Managed nationwide network of server farms utilizing RSAT and OARS for diagnoses and
troubleshooting OS malfunctions, patch management and hardware replacement; System
Administration of Windows 2003, 2008 and Linux Redhat OS; Deployed resolutions and logistics
for parts replacement; Managed network of 5000+ field technicians for proper troubleshooting
and diagnoses of server, desktop, printer and peripheral malfunctions; Provided technical
support for POS systems, PLCB wine kiosks, cash registers, receipt printers, security keypads
and credit card terminals; Utilized industry standard and proprietary ticketing systems
COMMONWEALTH OF PA DEPT. OF REVENUE - IT Help Desk/Domain
Administrator - Harrisburg, PA (03/09 – 09-09) – Contractor (Call Center)
Administered computer network for the Dept of Revenue
Active Directory Domain Administration, .NET & SCCM account administration and client
deployment, Provided onsite technical support for desktops and peripherals
Utilized Remedy and ACD system for FCR tracking, ticketing and resolution database
Provided technical support for Windows XP Pro, Windows 7 Enterprise, Office 2007-2010,
AS/400, Multsess, RACF, VPN, SmartBoards, Polycom VOiP audio/video teleconferencing,
WebEx multimedia presentations; Utilized Crystal Reports for asset management and .NET
administration. VB Scripting for patch deployment, software updates, group policy
administration and user permissions.
TECHNISOURCE/SPHERION, INC. - IT Help Desk/Systems Administrator -
Mechanicsburg, PA (02/08 – 03/09) – Contractor (Call Center)
Team Lead/Shift Supervisor for Help Desk associates on specialized contracts.
Administered 2,000 node network for international airline
Domain Administrator for Novell, Windows NT v4.0, 2000 & 2003 Server with Active Directory
and SCCM
Deployed internet security policy for servers and clients with WebSense
Managed field technicians for proper troubleshooting and resolution of hardware/software
malfunctions; Training and supervision of newly hired personnel

4. Utilized IBM Tivoli Storage Manager for server backup and monitoring processes
Utilized Remedy and ACD system for diagnoses, resolution and documentation
D & H DISTRIBUTING, INC. - Computer Networking Product Specialist -
Harrisburg, PA (03/2005 – 10/2007)
Call Center
Account management of Value Added Resellers on new and emerging technologies for product
placement and resale; Participated in ongoing training of emergent technologies for business
and education sectors
Education
BERKLEE COLLEGE OF MUSIC 09/1990 – 12/1993
Bachelor of Science – Jazz Composition
Bachelor of Arts – Jazz Performance
Professional Diploma of Science – Music Production and Engineering
COMMUNITYCOLLEGE OF ALLEGHENYCOUNTY 08/1988 –06/1990
Associate of Science – Music Theory
Volunteer Experience
Bethesda Mission - 12/2014 - 06/01/2016
Systematic Theology & Hermeneutics instruction in lecture hall environment
Team Building and Mentoring through the Helmsman Program
Instruction in Organizational, Time Management and Leadership skills for resident guests
Bethesda Mission - House Manager 01/2015 - 12/2015
Supervisor for Trinity House (Transitional Housing) for resident guests who have completed the
Helmsman Program at Bethesda Mission. Provides secure environment, administers computer
network, procures supplies and mentors new guests in ongoing capacity, performs other duties
as needed per description of Executive Director.