1. John S. Fiorino Page 1 of 6 585-944-7715
John S. Fiorino
229 Chestnut Ridge Rd
Rochester, New York 14624
Cell: 585-944-7715
siameez@gmail.com
Computer Network Administrator / Desktop Support Specialist possessing an array of competencies:
● Expert ability to Analyze, Troubleshoot,and Resolve problems and issues
● Strong Customer Service skills and Customer problem resolution abilities
● Exceptional Communication Skills,both written and verbal
● Excellent Interpersonal and Teaming skills;broad Training and Mentoring experience
● Fluent utilization of Technical Resources and Rapid comprehension ofTechnical Information
⌖ Microsoft Certified TechnologySpecialist(MCTS) – Windows Vista,Configuration
⌖ Microsoft Certified Systems Administrator (MCSA) – Windows Server 2000
⌖ CompTIA A+ and Network+ Certified Professional
“Motivated, lifelong achiever:excellence in academics,diversity of individual pursuits,and distinction in work”
♦ U.S. Department of Veterans Affiars (Contract Position via MyLocalFace, Inc, Leesburg,VA) March2016 to Present
Systems Engineer, Jr, CRISP - Continuous Readiness in Information Security Program
 Performed system securityhardening,on desktop and printer systems
 Applied security patches and configurations to bring systems into compliance with the VA’s Security Guidelines
 Utilized VA ticketing and reporting systems in the execution of my tasks
 Provided assistance,documentation, and training to other members ofmy team
♦ Getinge USA (Contract Position via Adecco) January 2015 to March 2016
T-DOC Medical Software Support Specialist
 Phone and remote supportof Getinge T-DOC Software and systems for customers throughoutUS and Canada
 Utilized Ticketing System (built on Microsoft Dynamics CRM) to track and documentT-DOC customer issues
 Utilized VM Ware vSphere and ESXi to create and maintain working system images
 Utilized and maintained various VPN and RDP clients,e.g. Citrix, Cisco,Nortel, WatchGuard, Juniper,Junos
 Performed system,software,and customer license updates and upgrades
 Analyze and resolve Network, Connectivity, Configuration,SQL Database issues
 Developed and maintained user and technical documentation
 Hardware supportfor Barcode Scanners,and Label & Text printers
♦ Iberdrola USA (RG&E) (Contract Position via Can-AM) April 2013 to December 2014
Application Testing and Data Migration Specialist
 Testing of desktop applications for Window 7 functionalityand compatibility
 Application remediation using Flexera Admin Studio and Applications Manager
 Utilized unique software, including Oracle VM VirtualBox, Symantec Workplace Virtualization, Microsoft Workflow
Manager
 Coordinated and administered application clienttesting
♦ New York State Office of Children and Family Services (Contract Position via US Tech) January 2013 to April 2013
Implementation and Field Support Specialist
● User support for NYS CONNECTIONS CPS electronic case record system
● User training and ongoing instruction

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♦ Lewis Tree Service, Inc. (Contract Position via Apex) October 2012 to Nov 2012
PC Support Specialist
● User support for desktop, printer, and laptop systems. Remote and Deskside support.
● Installation, repair, and configuration of user hardware and software.
● Mobile Phone software installation and configuration.
♦ LincWare LLC March 2012 to September 2012
Customer Software Support Specialist
● Customer Product Support for LincWare’s LincDoc software system
● Developed product documentation and training materials
● Performed Quality Assurance (QA) for software development team
♦ Harris RF Communications, Inc (Contract Position via Yoh, Inc) December 2011 to March 2012
PC / Desktop Support Specialist
● Utilized BMC Remedy Service Desk Incident and Problem Management Ticketing Software
● Hardware repair,rebuild,and reconfigure;Dell PC’s and Laptops
● Created PC and Laptop systems using specific Harris images and software via Windows DeploymentServices and
Harris installation network stores and resources
● Installation, configuration, and troubleshooting of user software. Remote and Deskside support.
● Maintenance, repair, configuration of Conference Room AV and PC equipment, including projectors, AV
switching equipment, Video Teleconferencing equipment, telephone and audio equipment.
♦ Carestream Health, Inc. (Contract Position via Datrose Inc) January 2010 to July 2011
Digital Imaging and Communications in Medicine (DICOM) Connectivity Specialist –
● Verification and Validation of DICOM Connectivity between Carestream and OEM Medical Imaging
products to assure conformance to the DICOM Standard
● Collect,format, and analyze DICOM exchange protocol data stream via a TCP/IP network
● Software: Wireshark,WinPcap,Carestream NetCap,ClearQuestBug Tracking System
● Conductformal DICOM Medical Imaging Device Connectivity tests;documentand reportfindings
● Train and work with Engineers and Technicians locally,and in the field,to troubleshootand resolve DICOM
Connectivity issues
● Re-imaging ofsoftware developmentsystems for Agile ProjectManagementSCRUM Team.
● Maintained DICOM Lab Network and System Environment.
● Hardware setup and configuration: D-Link DIR-130 VPN Router/Firewall
● Systems worked with: Agfa, Fuji, Hologic, Three-Palm, GE, Sony, Konica
♦ Eastman Kodak Company (Contract Position via Computer Task Group,Inc)
August 2009 to December 2009
Deskside / Desktop Support and Deployment Specialist –
● Hardware repair,rebuild,and reconfigure;IBM and Dell PC’s and Laptops
● Installed and Configured user systems and software
● Systems created using specific Kodak images and software via Windows DeploymentServices and Kodak
installation network stores and resources
● Project Focus:IBM Lotus Notes 8.5 upgrades and troubleshooting
♦ Structured Technologies, Inc March 2006 to March 2009
Network Support Specialist; Help Desk / Desktop Support –
● Level I and II Help Desk and Desktop support
● Remote and On-site Supportof various industries:Legal,Banking,Financial & InvestmentServices,Manufacturing,
Architecture, Mortgage, Title, Business Services,HVAC, Medical Practice Services,Automotive Sales
● Provided set-up,configuration,and maintenance ofuser workstations and user accounts

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● Onsite work at customer sites to upgrade systems,install user workstations,and to repair specific desktop and
network issues when necessary
● Ensured network & client-system functioning and maintained user access to network data
● Provided workstation and system error and alertmonitoring and resolution
● Provided end-user training and education in system procedures,software applications,and security
● Consulted with customer decision-makers to recommend system upgrades and improvements
● Identification of and developmentof opportunities for increased revenue,efficiency,and profitability
● Worked with hardware and software vendors (e.g. HP, Autodesk) to set up, configure,maintain and troubleshoot
hardware,software,or system integration
● Frequentafter-hour work done remotelyfrom home
● 24/7 On-Call Engineer on a rotating schedule
● On-going training on specific hardware and software (e.g.Mobile Solutions;VMware; Acronis)
● Various Project Work including:
⌖ Data, Server, and Domain migration (e.g.Assisted with upgrade:Windows Server 2003 Enterprise Edition
SP2 to Windows Server 2008 Enterprise)
⌖ Server Room rebuilds (e.g.installing new racks,cabling,UPS devices,KVM’s, Switches)
♦ The Institute of Professional Practice, Inc January 2004 to March 2006
Network Support Specialist / Help Desk – Provided PC and network supportto clients,remotelyand on-site. Some notable
accomplishments:
● Provided managementwith well-designed reports and providing resolution proposals on a regular basis
● Provided regular informational bulletins to users via email offering hints,tips,procedures,and solutions –heavily
detailed with annotated screen shots and web links for additional useful information for the user
● Assisted with server and enterprise upgrades and recommended hardware and software solutions and improvements
● Worked closelywith users and created custom reports and functional forms using Crystal Reports,Excel, & Adobe
Acrobat
● Deployed and configured encryption software on remote laptops and PDA’s to complywith new HIPAA guidelines
● Researched, tested,recommended,distributed,and configured new encrypted storage media and software to staffin
the field –again,for HIPAA compliance
● Created and maintained Microsoft Access databases to documentand track supportcalls,hardware inventory, and
software distribution
● Unique Software experience including:MicrosoftISA, Citrix Meta Frame
♦ Outdoor Recreational Supply September 2003 to January 2004
Customer Service / PC Specialist - Maintained small office network – application and OS installation and upgrade;
implemented data back-up strategies;provided system maintenance and performance improvements;Implemented System -
wide Internet integration. Developed and maintained sales MS Access database. Provided web-page maintenance and made
numerous web-page improvements. Tutored staff with PC skills.
♦ TEN Corp – Technology Execution Network June 2003 to July 2003
PC Deployment Technician – Computer installation and configuration on a large college campus; Duties included:archiving
existing system and personal data,removal of old equipment,installation and integration ofnew equipment,configuring new
equipmentincluding establishing network connection and presence,and re-establishing essential archived data,necessary
applications and patches; Maintained proper documentation throughoutentire upgrade process
♦ IBM Corporation March 1991 to August 2002
Semi-Conductor Manufacturing Process Technician – Acted as primarycontact for process and productissues:Furnished
analysis,troubleshooting and dispositioning ofproblem product;provided off-shiftinterface between engineering personnel
and manufacturing;expedited productmovementthrough the line; supplied complete transition coverage to changeover shift;
assured continuous improvementin manufacturing processes,procedures and communications;solved problems quicklyand
completely
Photo-Mask Data Order Process Technician – verified that data and mask configuration complied with customer and
manufacturing specifications

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Education and Training
● MCSA – Microsoft Certified Systems Administrator, Windows Server 2000
● A+ CompTIA Certified Professional
● Network+ CompTIA Certified Professional
● MCTS – Microsoft Certified Technology Specialist – Windows Vista, Configuration
Bachelor of Science Degree in Business Administration – State University of New York, College at Fredonia
● Graduated Cum Laude,3.42 GPA
Associate of Applied Science Degree in Electronics Engineering Technology – ITT Technical Institute,Tampa FL
● Graduated with HighestHonors,4.0 GPA
Technical and Professional Development Classes including:
● MS Access training courses,Levels I, II, III, & IV
● Effective Training Techniques seminar & workshop
● ISO9000 Internal Quality Auditing 2-day Course
● Crystal Reports training courses,Levels I& II
Detail of Technical IT Experience
Microsoft Certification; On-going learning and skill development:
⌖ Microsoft Certified Technology Specialist (MCTS): Windows Vista, Configuration (April 2009)
⌖ Microsoft Certified Systems Administrator (MCSA): Windows Server 2000 Future transition paths
considered:MicrosoftCertified TechnologySpecialist:(MCTS): Windows Essential Business Server 2008,
Configuration or Windows Server 2008 Network Infrastructure Configuration
Support Management:
Managed Services Solutions /Remote Monitoring and Control
● Effective and proficientuse of Managed Services solution software:
⌖ Kaseya Managed Service Automation (MSA) for remote monitoring and control
⌖ Connectwise Professional Services Automation (PSA) for ticketing, problem escalation,time tracking,
configuration and procedural documentation,Internal Process Control,and Service Delivery Management
● Supported a culture of continual improvementofsupportcapabilities
Software
● Specialized Software; Autodesk License Server / Revit, Legal Software, Title Management(AIM), Mortgage Software
(Point Calyx), KwikTag DocumentImaging Software,Automotive ERALink & Desking,Mobile Device Sync Software
(e.g. Verizon Wireless Sync, Blackberry Enterprise Server or Desktop Redirector)
● Microsoft Windows 2000,XP, Vista, 7, 8, and 10; implemented,managed,and maintained
⌖ Applied needed Patches,Updates,and Service Packs
⌖ TroubleshotOS functions;Network Connectivity, Printing,Shares,Devices,Internal & External Storage,
Services, Desktop,Display,Peripherals
⌖ Troubleshotissues with specific third-partysoftware (e.g. Legal,CAD, & Imaging)
● Microsoft Office 2003,2007,2010 & 2013 and Outlook 2000 thru 2013;completed installs,upgrades,repairs,
customized functions and added capabilities,e.g.:
⌖ Adding and configuring shared calendars,public folders,email archiving
⌖ Assisted users with Excel custom functions,calculations,macros,formula auditing
● Clientand Network Security; Anti-Virus, Anti-Spam / Malware, McAfee Total Protection,Symantec, AVG Kaseya End
Point Security, CA eTrust;SonicWALL firewall configuration and administration
● Data Backup and Recovery; Microsoft, Veritas Back-up Exec, Acronis True Image
● VMware: Utilized administration and maintenance clients for VMware ESX Server 2.x and vSphere: Virtual Desktop
Infrastructure & VMware View
● Crystal Reports, Excel, & Adobe Acrobat: Created custom reports and functional forms
● Microsoft Access:Created and maintained clientdatabases
Servers & Network Systems
● Configured,maintained,repaired HP & Dell Desktops Laptops,and Servers
● Microsoft Server 2000,2003,2008 & 2012;implemented,managed,and maintained various configurations:

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⌖ MS Storage Server (part of Server 2003) SAN (Storage Area Network) and NAS (Network Attached
Storage)
⌖ MS Windows Small Business Server;various versions
⌖ Remote Web Workplace; Enabled as per customer
⌖ Windows SharePointServices;various versions;Utilized administration and maintenance console interface
● MS SQL Server 2005 & 2008;utilized Enterprise Manager Utility
● MS ISA Internet Security and Acceleration; Server Firewalling & Security product; utilized administration and
maintenance client/console
● SonicWall,D-Link,and Cisco-Linksys Firewall;utilized administration and maintenance clientconsole
⌖ Configured firewalls for internetcontentand site filtering
● Disk Imaging,Backup & Recovery; NAS Backup: Acronis; Veritas BackupExec, CA BrightStor ARCserve Backup
⌖ Created a system master image and pushed itoutto new systems (e.g.Acronis True Image,Symantec /
Norton Ghost)
● Adding external storage on individual PC’s and on the network (e.g. USB external drives;NAS)
● Configured RAID storage;e.g. utilized HP ACU (Array Configuration Utility)
● Configured Network Printers and Scanners;clientand network shared
⌖ Set up Printers for scanning to email and to network shares (e.g.Konica Minolta BizHub Series)
● Data Center Server emergencyrecovery (e.g. HP Blade Storage); Hot-Swapped Storage Drives and Power Supplies
● Cisco Routers;utilized administration and maintenance console
● Broadband,DSL,Wireless LAN; configured,maintained and troubleshotData Modems,Wireless Access Points /
Routers (e.g. Cisco / Linksys)
● Power-Over-Ethernet (POE) internet video camera system (Linksys /Cisco PVC 2300);utilized Video Monitoring
System Software
● Voice Over IP (VoIP) Cisco Unified Communications Manager (CallManager);performed administration and
configuration via the CallManager Administration Tool
● Fundamental Unix/ Linux command-line and GUIexperience
E-mail Systems
● Microsoft Exchange Server 2003, 2007 & 2010 and Outlook 2000 thru 2013; implemented,managed,and maintained
⌖ Added and configured user accounts,user access,resource sharing e.g.:
▪ Enabled POP3 Connector to receive e-mail from external, 3rd party, POP3 servers,as per
customer
⌖ Extensive work with Active Directory; Group Policy, Public folders,Calendars,InternetInformation Services
(IIS) e.g.:
▪ Troubleshooting Active Directory: Network Connectivity, Authentication Iss ues,Name Resolution /
DNS, Domain Controller /DHCP Issues,Access Control
▪ Recreated IIS virtual directories when they became corrupted
⌖ Customized functions,and added capabilities e.g.:
▪ Outlook Web Access (OWA)
▪ POP email accounts
● Upgraded MicrosoftOutlook to increase capabilities,functionality,and efficiency (e.g. upgraded Outlook 2002 to 2003
to increase available email storage limit)
● Repaired corrupted or damaged email stores (e.g.Outlook .pstand .ostfiles)
Internet and Intranet
● Certificate Authority (CA); updating and managing website SSL certificates
● Microsoft Internet Information Services (IIS) 6.0 Web Server; performed maintenance and administration tasks via
ManagementConsole
● FileZilla open-source FTP Server and Client(e.g. Customer webpage development,administration and maintenance;
transferring large data files from FTP Server)
Desktop
● Malware and Spyware removal (e.g. MalWareBytes) and system clean-up,restoration or re-imaging
● Developed and implemented user PC controls using sys tem safeguards (e.g.SonicWALL Firewall),software
applications (e.g.SpyBot),and user education and training
End-User Configurations
● Set up and configured PC’s to clientspecs
● Mass roll-outof specialized software involving data and license servers (e.g. Autodesk Revit upgrades and patches,
Stewart Information Services AIM)
● Mobile Technology;Configured Mobile Technology; PDA “Smartphones”;Symbian OS, RIM Blackberry, Windows
Mobile & Palm;setting up email and syncing capabilitywith Outlook

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● Remote Desktop Services (RDP) / Terminal Services;Configured and maintained these capabilities for clients who
needed to work remotely
● Virtual Private Network (VPN) (MS, Cisco,& Sonicwall);Configured and maintained via ClientConsole /Interface