1. Angel Sams
1222 S. 57th
Street • Philadelphia, PA 19106 • (267)-982-6734 • Shareenangle0957@gmail.com
Objective
To obtain a Technical Support position with a progressive organization to utilize my current education and demonstrate
my system hardware and software abilities to meet end users’ needs, thus assisting in information technology and
computer networking enhancements.
Skills
• Build, assemble and disassemble personal computer systems installing CPUs, CD ROMs, hard drives, RAM,
sound/video cards, and network cards and modems
• Building, repairing, maintaining and troubleshooting computer systems
• Installation and management of operating systems including Windows XP, Vista, Windows Server 2003, Fedora
8/10, and Mandriva Linux 2009
• Possess a working knowledge VB.Net, Microsoft SQL, TCP/IP, IPX/SPX, FTP, SMTP, Samba, Apache, VM Ware
and LAN/WAN technology
• Configuration DNS, Active Directory and Cisco routers and switches
• Inbound call center and online live customer support experience
• Assist end users with resolving technical issues via phone and in person
• Utilize and configure Microsoft Office including Word, Excel, PowerPoint, Access and Visio
• Self-starter who completes projects prior to assigned deadlines
• Creative researcher who seeks out and finds solutions
• Increase company profits by suggestively selling products
Strayer June 2015 - Present Philadelphia, PA
Cyber Security Management
IT Project Management
Introduction Management Information Systems
Introduction to Business
Introduction to Sociology
Introduction too Physical Science
Network Security Fundamentals
Systems Analysis And Development
U.S Government
World Religion
ITT Technical Institute, June 2013- June 2015, Philadelphia, PA
Associate Degree (Technology Information Technology – Computer Network Systems)
(Recognized for Academic Honors and Excellent Attendance)
Empire Beauty School, August 2010- May 2011 Philadelphia, PA
Degree in Cosmetology
Sayre High School,
Philadelphia. PA
H.S. Diploma, June 2009
Professional History
ITT Technical Institute February 2015 – June 2015 Philadelphia, PA
Federal Work Study
• Keyboard behind monitor
• Lock the theory and lab rooms up

2. • Assist students in the library at the school.
• Wipe down the tables and around the monitors.
• Make sure the areas monitors clear of trash.
• Dust off the keyboards off.
• Vacuum the theory and lab room.
• Assist the staff time to time.
Angel Sams Page-2
PCA Agency, May 2012- March 2013 Philadelphia, PA
Home Aide
• Personally assist patient’s day-to-day needs
• Shop and prepare meals
• Laundry preparation
• Light housekeeping
.
Empire Beauty School. October 2010 – May 2011, Philadelphia, PA
Cosmetologist
• Shampoo, rinse and condition dried hair, scalp and hair pieces
• Performed basic, non-acrylic manicures on finger and toenails
• Stocked, retrieved and inventoried salon supplies
• Cleaned and sanitized tools
November 3, 2015
Election Clerk
• Signing people into the book registration.
• Assist people on how to vote.
• Keeping track of voting lists.
Volunteer
Zion Baptist Church Philadelphia, PA
Giving out Thanksgiving dinner to the needy.
ITT Technical Institute Philadelphia, PA
Setting up Breast Cancer dinner