This document contains the resume of George B. Jozwiak, which summarizes his experience as a Technical Support Specialist with over 20 years of experience providing software, hardware, and network support in Windows 7 and XP environments. He has held positions at various companies such as TEKsystems, Microchip Technology Inc., Houghton Mifflin Harcourt, and Dell Computer Corp where he has provided desktop support, resolved issues with various software and hardware, installed and configured systems, and migrated users and systems between domains. His skills include supporting Windows, Microsoft Office, and various networking, security, and remote access software and hardware.

1. GEORGE B. JOZWIAK
2226 Peppermill Rd
Houston, Tx 77080-5569
georgejozwiak@comcast.net
(832) 656-0943
PROFESSIONAL SUMMARY
 Technical Support Specialist with over twenty years of experience providing software, hardware
and network support in Windows 7 and XP.
 Sole IT person in the Austin office supporting 130 users and Lead responsible for migrating 135
users and 235 computers from the SMSC domain to the Microchip Domain.
 Solid Desktop support work experience with extensive PC troubleshooting experience including
Windows 7, Windows XP and related software, Microsoft Office, Outlook/Exchange and remote
connectivity software (broadband, WiFi, WWAN, VPN etc.) and and managing users accounts in
Active Directory
 Basic understanding of networking, as well as strong organization, communication, and problem
solving skills
 Hands-on installation and troubleshooting experience with Windows 7, 8 and XP and Microsoft
Office up to 2010 and Dell hardware, Polycom, Avaya mobile phone systems.
SKILLS / TOOLS
 Desktop Technician supporting employees, including VPs and Executives,
 Active Directory and Exchange client configuration issues
 Microsoft Office 2013, 2010, 2007
 Novell Netware 4.x, Ethernet, Banyan Vines, TCP/IP environments and modems
 Aventail and Cisco VPN client configuration
 Help Desk tools including HP OpenView, Peregrine Service Center, HEAT, Remedy and Lotus
Notes
 Configure peripheral devices on clients workstations
 Internet Explorer, HTML, internet/intranet support issues
Wireless technology Wi-Fi 802.11a/b/g/n router configuration and issues
 Internet/Intranet Connectivity and Configuration Issues
Citrix and Terminal Server client configuration issues
 AS/400 configuration and printing issues
 Rumba and IBM Client32, as well as IBM 3270 emulation and proprietary desktop software
 Quantum i500 tape backup
 Remote connection tools Dameware, Windows Remote Desktop Connection and Teamviewer.
 HARDWARE: PC’s and PC Laptops: Dell, HP, Compaq, IBM, Toshiba, IBM Clones; Printers: HP
LaserJet and DeskJet, Epson Dot matrix; Modems: Internal, External and PCMCIA; Multimedia
Systems, Scanners, Cisco Routers 10BaseT and 100BaseT, Hewlett Packard and 3Com Routers
and Hubs, IBM token Ring and Ethernet Cards; Print Servers: Lantronix, Icon, and Jet Direct;
POS systems install as well as setup and deployment of Belkin and Linksys routers using Wi-Fi
standard 802.11g technology and Avaya Phone Systems.
 SOFTWARE APPLICATIONS: Active Directory, MS-Office Suite, MS-Exchange, Citrix, Remedy,
Heat, Lotus Notes, Adobe, Ghost, SCCM, Altiris, Aventail VPN, Timbuktu, Baumgard, Internet
Explorer, Mozilla, Various anti-virus/anti-malware programs including: Norton AV, McAfee AV,
Spybot Search and Destroy, AVG, Ad-Aware, Malwarebytes, and Microsoft Security Essentials
 OPERATING SYSTEMS: Windows 8.1, 7, XP
 NETWORK SERVICES AND PROTOCOLS: Novell Netware 4.x, TCP/IP, WiFi 802.11a/b/g
LAN/WAN
 Mobile phone configuration for Outlook.

2. PROFESSIONAL EXPERIENCE
TEKsystems
MD Anderson Cancer Center
7007 Bertner Ave, Houston, TX 77030
Nov 2015 – Mar 2016
Technical Support Technician
 As part of the Epic rollout team I and gathered information about PC workstations and Wyse
systems and tested their printing ability in Epic.
 Built and deployed Wyse/24” Monitor systems.
 As part of the monitor deployment team I deployed over a thousand Dell 24” monitors.
TEKsystems
Commercial Metal Company
15990 N. Barkers Landing Rd Su300 Houston, Tx 77079
May 2015 – Sept 2015
Desktop Support Analyst
 Resolved issues on Windows Desktop Operating Systems on Dell systems supporting
employees, including VPs and Executives, to determine resolution, locally or resolved remotely
 Installed, configured, and maintained desktop and laptop hardware including, hard drives, RAM,
video cards, system boards, and network cards
 Unlocked and maintained Active Directory user’s Accounts
 Supported mobile phones on android, iPhone and Blackberry devices.
 Created, monitored, and updated help desk tickets using Service Now, tracked new and open
issues through-out the life cycle of a reported technical issue.
 Supported Office 2013 products
 Service Now used to track issues and Citrix used for VPN.
 Provided remote support using DameWare, Lync and SCCM 2012.
Hamilton-RykerIT Solutions
1001 S. Dairy AshfordSu 100 Houston, Texas 77077
Carriage Services Inc.
3040 Post Oak Blvd Su 300 Houston, Tx 77056
Nov 2014 – Mar 2015
IT Desktop Support Analyst
 Resolved issues on Windows Desktop Operating Systems on HP systems to determine
resolution, hands on assistance as needed or resolved remotely for employee and executive
support.
 Maintained a working knowledge of Microsoft Office Products
 Installed, configured, and maintained desktop and laptop hardware including, but not limited to
hard drives, RAM, video cards, system boards, and network cards
 Created Active Directory users and Exchange User Accounts
 Supported mobile phones on android, iPhone and Blackberry platforms.
 Created, monitored, and updated help desk tickets, tracked new and open issues through-out the
life cycle of a reported technical issue
 Service Now used to track issues and Citrix used for VPN.
 Provided quality and timely technical support to executive level staff.

3. TEKsystems
2500 City West, Su 1750, Houston, TX 77042
July 2014 – Sep 2014
Desktop Support Analyst
 Windows XP to 7 migrations for Exel in Houston and Baytown offices and for Stewart Title.
 Worked closely with Infrastructure and followed outlined migration procedures. Insured
systems were working and troubleshooted issues resulting from the migration.
 Site survey of MDF (Main Distribution Frame) and IDF (Independent Distribution Frame) for
Neiman Marcus.
 Followed customer provided task list, to document network and server components such as
routers, switches, power/ups, wireless access points, rack space/location, inventory
verification, and cabling systems.
AeroTEK
901 S MoPac Expy Su 300 Austin, TX 78746
Microchip Technology Inc. 10900 B Stonelake Blvd Austin, TX 78759
April 2012 – February 2014
Desktop Support Analyst
 Sole IT person in the Austin office supporting over 135 users and provided executive support.
 IT Lead responsible for migrating 135 users and 235 computers in Austin office from the SMSC
domain to the Microchip Domain.
 Provided quality end-user computer support on Dell and IBM Thinkpad and Lenovo laptops on a
Windows XP and 7 platform
 Responsible for installation and support of network software and hardware as well as configuring
and installing PCs, both desktop and laptop imaging via Altiris.
 Participated in migration from Lotus Notes mail to Outlook exchange mail while under SMSC.
 Provided technical support to local and remote users; troubleshooting problems; performing
upgrades; back-up/recovery and security procedures; and administrative tasks to support a
Microsoft Windows and PC environment for the Austin office
 Researched, resolved, and responded to complex hardware and software questions received via
telephone calls, email, or escalations and provided technical support
 Resolved issues with Aventail VPN.
 Resolved remote desktop issues using Dameware, Windows Remote Desktop Connection and
Teamviewer.
 Resolved front line call center problems related to LAN service and support
 Set up and delivered new hire systems and managed and prioritized multiple assigned tasks
 Provided backup support for servers and tape backup using Quantum Scalar i500, VNC and
Symantec Netbackup
 Maintained inventory and managed users in Active Directory
 Supported mobile phones on android, iPhone and Blackberry devices.
 Deployed Windows 7 on Windows XP systems.
Houghton Mifflin Harcourt
10801 N Mo Pac Expy Bldg 3 Austin, TX 78759
October 2008 – December 2011
Desktop Support Specialist
 Provided end user and remote desktop support on Dell PC’s and laptops on a MS Windows XP
Pro platform
 Responsible for new computer refreshes, software, break/fix, Wi-Fi issues, malware issues, data
and OS migration and printer support in a timely fashion
 Altiris used to track trouble tickets.
 Supported Citrix, MS Office 2003 and 2007 products and HMH software, utilized Ghost, Active
Directory and Cognizant's On Target and Nimsoft used for call logging and tracking
 Monitored inventory, supported Lotus Notes installation and troubleshooting

4.  Used SCCM for remote software installation and inventory tracking
Dynamic Computing Services (DCS) Corp
115 Wild Basin Road South, Su 107 Austin, TX 78746
Texas Health and Human Services 8407 Wall Street Austin, TX 78754
January 2008 - September 2008
Desktop Support Analyst
 Responsible for new computer refreshes, data migration, installing software on HP desktops,
laptops and Avaya phone systems on an XP platform using MS products, Cisco VPN, SMS and
Active Directory
 Installed images using Ghost on new systems.
 Used SMS to install software remotely.
 Created and updated user profiles in Active Directory and maintained inventory
 Refreshed 1800 in house and remote users including the installation of Avaya Phone Systems.
 Completed the roll out within three months and remained on assignment to perform other
Desktop duties involving inter-department moves, remote refreshes and removal of obsolete
systems
 Remedy used for call logging
Robert Half Technology
10801 N Mopac Expy Bldg 2-220, Austin, TX 78759
URS Corp 9400 Amberglen Blvd Austin, TX 78729
October 2007 - January 2008
Technical Support Analyst
 Team lead supervising ten technicians at URS Corp, an engineering and architectural design
company on a project transferring large amounts of data using FTP. Completed on time.
Texas Health and Human Services 4900 N. Lamar Blvd. Austin, TX 78751-2316
September 2007 - October 2007
Technical Support Analyst
 Project installing Lone Star POS terminals in retail stores in the Central Texas area
 Uninstalled the old terminals, installed the new systems and gave instruction to store managers
and employees on how to use the new terminals
 The terminals had to be programmed for each store
 Technical knowledge of telephone wiring and installation of POS systems was required
Unisys Corporation 4516 Seton Center Pkwy Ste 275 Austin, TX 78759
Dell, Austin, TX
June 2007 - August 2007
Field Service Technician
 Installing software and repairing Dell, IBM and HP desktop and laptop systems Performed
upgrades and data transfers
 Installed printers on POS systems
 Created images using Ghost and installed the images on new systems
 Configured Linksys, Belkin wireless routers and SonicWALL routers and resolved Wi-Fi issues
 Installed Windows 2003 server
TEKsystems
12331 Riata Trace Pkwy Austin, TX 78727
Contract Roles, Austin, TX
October 2006 - June 2007
IT Support Analyst (Various clients)
 Providing desktop migration support for various companies using Ghost images and installing
new workstations and network printers
 Help Desk Analyst III for SPi from Nov 2006 to June 2007 providing technical support for
customers using Attenex Document Mapper and iConect electronic data discovery software on a

5. Citrix MetaFrame Presentation Server 4.0 platform. Created organizational units and added
users in Microsoft Active Directory
 Duties also included Citrix admin and MOVEit DMZ secure FTP admin responsibilities and
wireless router configuration skills, this position required a high level of friendly and
knowledgeable customer support and after hours support including Wi-Fi issues
Triangle Technology Inc
4911 Doss Rd, Austin, TX 78734
Hart Intercivic, Austin, TX
May 2006 - September 2006
Technical Support Analyst
 Updated Hart Intercivic’s election software BOSS, TALLY, RALLY, Ballot Now and SERVO on a
Win 2K/Dell platform and firmware on the electronic voting hardware JBC, eSlate and eScan
following specific procedures and configurations
 Help Desk Technician Level 1 at Hart Intercivic supporting record management software (Anthem
and A2) used in managing official governmental records
 Also provided technical support on eSlate, JBC, DAU (Disabled Access Unit), and eScan
hardware and electronic voting software in counties nationwide
 Team Tracker used as the Help Desk Software
Capstone Management Company
McLane Company Inc Austin, Tx
March 2006 - April 2006
Help Desk Analyst
 Using Active Directory to add and modify user accounts in a Windows XP and 2003 server
environment
 Troubleshooted and resolved connectivity and configuration issues with Citrix
 Desktop migration from NT Server and Exchange to Win 2K Server and Active directory and a
Citrix upgrade
 Added users in Microsoft Active Directory and Exchange
 Also provided Level II help desk support resolving issues resulting from the migration
Triangle Technology Inc
4911 Doss Rd, Austin, TX 78734
Hart Intercivic, Austin, TX
February 2006 - March 2006
Election Support Technician
 Provided technical support on eSlate, JBC, DAU (Disabled Access Unit) hardware and BOSS,
TALLY and SERVO software for pre-Election Support, Election Day Support, and Post-Election
Day support at polling places
 Travelled to Cincinnati, Ohio and provided election support.
 Assigned to Marion County, Texas where the election was successfully completed.
MRSW Management
2209 Rosewood Ave, Austin, TX 78702
Austin Independent School District
October 2005 - February 2006
Technical Support Technician
 Troubleshooting PC’s running Windows XP/ 2000 and Macs running OSX for the Austin
Independent School District Primary task was resolving all the printer issues in the school district
 Printer issues ranged from repairing and replacing hardware to upgrading firmware on Lexmark
and HP printers
 At Trifusion was responsible for installing images on Dell and Apple systems using Ghost
software, configuring communication protocols to client specifications and adding client
specifications to Dell PowerEdge blade servers

6. SBC lnternet Services
4400 West Gate Blvd Austin, TX 78745
August 2005 - October 2005
Tier II Technical Analyst
 Assessed customer technical support needs and knowledgeable of current industry products and
technologies
 Deployment and troubleshooting of Wi-Fi standard 802.11a/b/g technology
 Identified and acted on unique or recurring customer problems
 Provided advanced technical support on operation or maintenance of personal computers and/or
peripherals using documented procedures and available tools
 Assisted technicians in special projects
 Analyzed and resolved technical problems by using strong troubleshooting techniques and
knowledge of Windows and Macintosh Operating systems
Spherion Staffing Services 4516 Seton Center Pkwy # 135, Austin, TX 78759
Dell Computer Corp, Round Rock, TX
April 2004 - May 2005
IT Technician and Technical Call Director
 April 2004 to January 2005 responsible for directing incoming help desk calls for large corporate
and government accounts with Dell servers and workstations to the appropriate Dell technician
utilizing Call Director v1.3 and lucent telephone system with hardware and software issues
 Help Desk Analyst assigned to Unisys from 1/2005 to 5/2005 on the Amgen Help Desk resolving
hardware and software issues primarily with Kronos, Outlook 2000-2003, MS-Exchange, Internet
Explorer and Peregrine Service Center on the phone and using Timbuktu for remote support
 Remedy was used for resolving tickets
Self-employed
September 2003 - April 2004
PC Technician
 Supporting home and small business users resolving hardware and software issues including PC
installs, WAN connectivity, virus and spy ware removal and data migration and recovery
 Migrated operating systems to Windows 2K and XP and installed wireless network systems using
802.11g standard for home networks
EDUCATION
 AAS Degree Electronic Engineering Technology NEC Bryman Campus, 9724 Beechnut St,
Houston, TX 77036
 BS Degree Law Enforcement Sam Houston State University, 77340 Ave J, Huntsville, TX 77340
 U.S. Infantry Officers Advanced Course U.S. Infantry School, Ft. Benning, GA
 U.S. Special Forces Qualification Course Ph1, JFK Special Warfare Center, Ft Bragg, NC
 U.S. Army Ranger Qualification U.S. Army Ranger School, Ft. Benning, GA
 U.S. Army Airborne Qualification U.S. Army Airborne School, Ft. Benning, GA