This document is a resume for Mar Ordonia seeking a computer support position. It summarizes his education, including a BS in Information Systems from Brigham Young University - Hawaii and various IT certifications. It also outlines his extensive work experience over the past 14 years in various computer support roles providing desktop and network support. His experiences include setup, troubleshooting, and repair of workstations, servers, and networking equipment for multiple organizations.

1. 1249 W 223rd St. Unit 201 Torrance CA, 90502
Phone (808)772-7421 • E-mail uknoedakine@gmail.com
Mar Ordonia
Objective
Seeking computer support and administration position where my experience, proven skills and superior work ethic will add
value.
Education
BS Information Systems, Brigham Young University – Hawaii 6/2008
▪ IT Certifications: A+ Certified, Network + Certified, Dell Certified
Work experience
Computer Support Specialist, Frontier Imaging, Compton California 6/2012-present
∙ Setup, configure, troubleshoot, and repair inter-office workstations and printers at all user locations to ensure
connectivity to central server.
∙ Create, delete, and maintain network/user email accounts using Microsoft Active Directory and Exchange.
∙ Monitor user disk space, install updates, maintain antivirus on servers and workstations.
∙ Assist in maintaining backup system and change backup tapes.
∙ Manage the installation, updating and maintenance of company workstation.
∙ Assists in creating accounts, configuring, and helping end users with the database using Microsoft Navision.
∙ Provide remote support for Canada and Taiwan Branch.
∙ Assists IT Administrator with various other duties as needed.
Computer Support Specialist, Silla Automotive LLC, Compton California 3/2010-6/2012
∙ Downloading / installing windows updates & patches, firmware, and driver updates on designated computers
∙ Installing security-related programs on designated computers (i.e. firewall, anti-spy-ware, spam-control, antivirus)
∙ Monitoring, testing, eradicating all types of mal-ware that may compromise corporate data
∙ Collecting and recording system and software data (i.e. IP Addresses, MAC Addresses, Computer Name, Primary
User Account, etc.)
∙ Manage and work with IT team to provide end-user support and ensure maximum network and user uptime.
∙ Manage the installation, updating and maintenance of company workstation nationwide.
∙ Ensure the maintenance of user accounts, file permission, archives and monitoring of network space.
∙ Provide local and remote support.
∙ Define and troubleshoot site to site VPN connections.
∙ Setup User account/email in Active Directory / Exchange.
∙ Create and setup Cisco IP phone accounts for new employees using Cisco Unified Call Manager (CUCM).
∙ Create desktop and laptop images using Norton Ghoost/Bart-PE.
∙ Manage sonicwall firewall.

2. Desktop Support Technician, San Mateo County Medical Center, San Mateo California 2/2009 – 2/2010
∙ Create, update, close, and escalate a ticket using Service Desk ticketing system.
∙ Install and configure hardware and software for PCs, inventory and track PC hardware.
∙ Imaging/Re-Imaging end user desktop and laptop machines using Image Master and Norton Ghost.
∙ Software installation, configuration, and troubleshooting for end users (i.e. eClinical Works, Netsmart’s AVATAR)
∙ Hardware and Software upgrades.
∙ Deployed more than 1500 computers in different clinics in the county.
Field Technician, Banctec, Oakland, Ca 11/2008 – 2/2009
∙ Repair desktops, laptops, and printers.
∙ Provides quality customer service and support for designated equipment.
∙ Escalates problems to appropriate next level of support when necessary.
∙ Monitors assigned service calls to ensure timely completion.
∙ Ensures all time reporting, expense reporting, and other required reports are accurate and submitted on time.
∙ Completes all administrative duties correctly and promptly
∙ Meets or exceeds various service levels as established by assignment (calls per day, ETA’s, on-time response,
administrative call closure, customer satisfaction.)
∙ Responsible for ensuring on-going maintenance and development of positive customer relationships with all
business partners and customers.
∙ Ensures that quality and service level goals are achieved in a timely manner.
Technical Support Specialist, Premier Retail Network, San Francisco, Cali 9/2008 – 10/2008
∙ Provide support for all Wal-Mart/Sam’s Club HDTV by phone.
∙ Remote verification for PRN players making sure they are playing the HDTV clips using RDP.
∙ Create, update, close, and escalate a ticket using Remedy.
Network Support Technician, Brigham Young University- Hawaii 2/2008 – 6/2008
∙ Provide network support and troubleshooting for Campus Faculty, Staff & Students (approx. 5000 clients).
∙ Assist in the installation, configuration and documentation of Cisco switches, Wireless Access Points,
Cisco IP Phones, UPS.
∙ Pull and terminate Cat5, Telephone and Fiber Optic cables.
∙ Track down computers affected by virus through Cisco Clean Access and run anti-virus.
∙ Assist Senior Network Engineer in implementing changes to network infrastructure.
∙ Setup Network Printers.
∙ Document changes to the network infrastructure and update network database.
Technical Support Representative Intern, The Corporation of the President of the Church of Jesus Christ of Latter-day Saints,
Salt Lake City, Utah 6/2007 – 12/2007
● Installed, configured, and maintained Windows operating systems, software, printers, and other
peripherals.
● Effectively trained end users to use software, operating systems, and hardware.
● Created, modified, granted permissions and rights to users using Novell Console One and
Netware Administrator.
● Implemented and maintained databases analyzed data and delivered reports.
● Troubleshoot remote access issues both software and hardware using LANDESK (offices in
Headquarters and three other remote locations namely New York, Los Angeles, Washington DC).
● Image and deploy workstations for new hires and system upgrades.
● Assist with various administrative and record-keeping activities such as fixed asset inventory, software
license management and user account management.
● Use Magic ticketing system to create, close and escalate tickets to the next level.
Computer Support Representative, Brigham Young University- Hawaii 8/2006-4/2007
● Resolve client computer issues, support and questions for hardware and soft 1/2008-2/2008
mostly on Windows and Mac platforms.
● In-charge of Dell, HP, and Xerox machine printers’ setup and repairs.
● Perform hardware and software upgrade and maintenance of desktops and laptops such as placing motherboards,
network cards, processors, RAM, etc.
● Install various campus wide software applications and customize them for users.
● Troubleshoot, repair and set up computers for end users.
● Responsible for ordering hardware parts for all Dell computers on campus.
● Use Altiris to create, close, and escalate tickets to the next level.

3. ● Perform file back-up and recovery.
● Setup and configure Microsoft Outlook accounts for users.
Management Information Services (MIS), Polynesian Cultural Center, Hawaii 6/2006-8/2006
● Assists and provide users with software, hardware, and system support.
● Assists in the integration of new and existing systems.
● Imaging/Re-Imaging end user desktop and laptop machines using Norton Ghost.
● Schedule and perform preventative maintenance on computers and equipments.
● Installed, assembled and configured computers, monitor, network infrastructure and peripherals such
as printers, scanners and related hardware; pulled cables and rewired and directed the rewiring of cables
as required for new installations and office reconfiguration.
● Troubleshoot problems with computer systems, including troubleshooting hardware and software,
e-mail, network and peripheral equipment problems; made repairs and corrections.