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  1. 1. Bruce Flowers 2130-712 Brooks Dr. Forestville, MD 20747 (202) 817-6559 EDUCATION: WORK EXPERIENCE / TECHNICIAN SKILLS: A+ Certification, Pace University, White Plains, NY Windows Server Administration, 2003, 2008, 2012 Knowledge of PHP4 / PHP5, ASP, IIS, Apache Website Development and Database interaction via GUI Cellular Services, Pricing / Marketing – US and Global Markets MS / BES for Mobile / Blackberry, Android, iOS and Windows Mobile (Sprint / AT&T / Verizon / T-Mobile - 2G, 3G, HSPA+, 4G LTE) Linux – MySQL – Web GUI and User / Admin Interface Management Adobe / Macromedia Flash MX / Professional 2004 through CS6 Active Directory / Exchange 2007 Server Administration / Permissions Adobe / Macromedia Dreamweaver MX 2004 through CS6 Microsoft Office 2000 / XP / 2003 / 2007 / 2010 / 2013 Warren County High School, Warrenton, NC Norton Ghost / Symantec Antivirus / Acronis (Backup / Imaging) Cisco WAP Configuration and Administration/Deployment Spiceworks Administrator - Inventory System – Software / Hardware LAN Sweeper Network Monitoring Systems and Deployment Barracuda Backup/Restoration/Spam Filtering OBJECTIVE: My personal objective is to secure employment (no longer as a “consultant” or in a short-term as a contractor) with an organization where I can utilize my extensive experience within Information Technology and work to achieve our goals and objectives for years to come. I believe myself to be of more value than a contractor to resolve / fix, or deployments of new technologies. I’ve accepted and dedicated myself to such a position for over 8 years with my current employer. I have gained much experience and my prior contract work has fast tract these experiences and knowledge. I would like to dedicate myself to one organization. The majority of my experience includes (but not limited to) Barracuda solutions local and cloud based, multiple VPN clients, Cisco products and a plethora of IT Ticketing Systems. My most recent experience escalates to Microsoft, Dell and Cisco products and services regarding Dell Windows servers, Cisco Wireless Access Points and Barracuda Backup/Restoration and Spam Filtering. With my permanent position I’ve also been deploying and upgrading Windows servers regarding to the configuration, setup and installations across the country to our satellite offices physically on each site. EXPERIENCE: Phoenix International Holdings, Inc. – Largo, MD (Permanent) February 2008 – Present Systems Network Administrator I  Lead of VOIP and Data solutions to our corporate and satellite offices bringing costs down and gaining savings.  Full administrative access and domain rights to maintain users, groups, security, email and public folder information.  Maintaining user accounts via Active Directory, Exchange, Terminal Server and Domain Administration.  Maintain websites, revisions, updating, creating new pages for marketing and advertising new robotic technologies.  Auditing software usage and insuring our legal compliance of use and within all guidelines within our agreements.  Write technical instructions on setup and deployment of technology, pertaining user interfacing and IT infrastructure.  Approve purchase and deployments of technology with research after analysis on cost effectiveness & awareness.  Research and development to bring forth the utilization of new technology, procedural changes, and the effects.  Researching technology as it develops and marketing the advantages to the company and the deployment.  Support Microsoft Exchange 2007, Office 2007, Windows XP through Windows 10 within a mixed environment.  Support usage of NAVY Federal Government (NAVSEA) software, Active Client, AALPS, Traker, ARAS, etc. United States Department of Agriculture / Task MGT – Washington, DC (Consultant) October 2007 – February 2008 Tier 2 Desktop Support Analyst  Wrote technical instructions, procedures, and documentation for deployments and implementation.  Managed data migration and conversion to deploy Windows XP workstations and user profiles.  Created web and database driven graphical user interfaces to assist employees to self-deploy technical solutions.  Developed knowledge base articles and tutorials and created web interfaces to access documentation.  Resolved hardware/software issues, network connectivity, and consulted with clients on software/hardware training.
  2. 2. Sivica Homes – Atlanta, GA (Consultant) July 2007 – October 2007 Desktop Support Technician  Supported employees with training and technical expertise within a mixed Microsoft & Apple environment.  Deployed Exchange / AppleTalk communication within a Microsoft Exchange 2003 Environment.  Installed wireless communication and established VPN tunnel between offices.  Maintained an Apple and Active Directory / Exchange Synchronization between both PC and MAC clients.  Deployed hardware & installing CAT5 cabling for new offices and configured routers / mobile print servers. ABC News Bureau – Washington, DC (Consultant) ACS – November 2006 – July 2007 Information Systems Specialist  POC to support celebrity news personalities such as George Stephanopoulos, Sam Donaldson, & Cokie Roberts.  Created database and GUI systems to retrieve software and documentation from our D.C. local news network.  Remote support to assist correspondent reporters from our satellite locations at the White House & U.S. Capitol.  On-Call support for critical ABC News departments including “Nightline”, “World News”, & “20/20”.  Troubleshot Blackberry devices and resolved issues from initial connectivity to post wireless synchronization.  Testing, installing, & configuring SMS Client(s) for transfer of data, software, and security updates.  Local contact supporting hardware and network for news teams and correspondents. Verizon Multimedia – Arlington, VA (Consultant) TekSystems – July 2004 - November 2006 Senior Desktop Support Specialist  Point of contact for support and training on hardware, software, and peripherals.  Assisted in setup, backup and maintenance of Windows 2003 server with IIS, and SQL 2000 configurations.  Maintained an Apple/Microsoft mixed environment – Setup & deployment of Macintosh and Apple Servers & clients.  Utilized, troubleshot & supported software, Lotus Notes, File Maker, Ghost, VNC and Office 2003.  Provided support for PC and Macintosh hardware and software including peripherals on either platform.  Wrote and designed Verizon tailored ticketing system. (MySQL & ASP) to log and resolve all support issues.  Utilized HTML and Database applications to build, enhance, and organize problem issues and resolve requests.  Initiated scheduled backups, updates, and patches of files, applications, and security on Windows servers.  Tracked and inventoried loaner devices for end users and kept schedules of leasing and return.  Assisted guests and visiting clients in gaining appropriate access to local network via wireless or wired connectivity.  Provided remote support for satellite locations and VPN users. Men’s Warehouse / TekSystems – Houston, TX (Consultant) TekSystems (Continued) XP Migration and Imaging Technician  Completed XP rollout & migration for corporate office and local satellite locations.  Installed and configured communication software for remote connectivity and VPN.  Utilized user migration tools to backup and move all settings, files and user data to new system.  Analyzed and resolved all conversion issues relating to updated software and operating system differences.  Setup and configured various software, PeopleSoft, Hummingbird, Oracle 9i, LandDesk, and VPN clients.
  3. 3. Law Offices of Greenburg Traurig, Llc. / TekSystems – Houston, TX (Consultant) TekSystems (Continued) Desktop Administrative Technician  Responsible for maintaining users, computers, groups, and security in a Microsoft dedicated environment.  Configured & supported Blackberry handheld devices and setup communication to our BES.  Utilized Active Directory to administer and maintain computers, user accounts, and security.  Assisted off-site for setup and client side communication between end-users and Citrix servers.  Utilized VNC and setup communication for remote interaction between multiple locations.  Maintained a Windows XP environment equipped with Dell laptops, and GX Series Workstations.  Installed, and configured Wireless Access Point and multiple signal repeaters throughout the office.  Point of contact for troubleshooting, setup of hardware, software, and peripherals.  Provided personal and remote technical assistance when requested by personnel. ConocoPhillips / TekSystems – Houston, TX (Consultant) TekSystems (Continued) DSL Migration Specialist  Point of contact for DSL field technicians for assistance in configuring LAN and Cisco Routers.  Troubleshot Ethernet connectivity, Cisco Router configuration, and VPN Tunneling.  Programmed & designed web based GUI and database tracking system for scheduling and logging activity. ConocoPhillips / TekSystems – (Consultant) TekSystems (Continued) Windows XP Migration Technician  Responsible staging and imaging 500+ Dell workstations for Windows XP Professional Rollout.  Manually entered static IP addressing and gateway configurations for each client system.  Tier 2 Desktop end-user support of MS Office XP, RemoteWare Client, PDI & Dell Workstations.  Responsible for PDI and RemoteWare client software installations, and configuration.  Utilized Norton Ghost Enterprise Edition for staging/imaging.  Configured IP addressing, gateway, driver, peripheral setup and installations.  Trained Staging Specialists on new procedures & recent changes of the staging processes. ConocoPhillips / TekSystems – (Consultant) TekSystems July 2004 – November 2006 Desktop / Help Desk Support Technician  Utilized Norton Ghost Enterprise for staging via Network and DVD-ROM.  Monitored and tracked inventory of laptops, desktops, hardware, and peripherals.  Provided fixes and workarounds to various issues for users and the technology group.
  4. 4. TCA Fulfillment Services, Inc. – New Rochelle, NY (Permanent) February 2001 – June 2004 Information Systems Coordinator  Created interactive simulation tutorials, presentations, and web-based materials.  Administered, maintained, and configured Microsoft Exchange 2003, POP3, and IMAP accounts.  Deployed an FTP solution for data transfer between local offices and clients for large data transfers.  Successfully taught and trained client service representatives to work independently with Microsoft applications.  Configured network connectivity, DHCP, WAN, STATIC IP, TCP/IP and GATEWAY.  Provided support for executive personnel with access to network via VPN.  Handled escalated issues by our Call Center department for advanced troubleshooting and resolution.  Developed promotional web graphics and designed HTML encoded e-mail templates for sales and marketing. TCA Fulfillment Services, Inc. Desktop Support Technician & Publishing Specialist – Promoted after 1 month from hire  Created outlines, troubleshooting guides, and tutorials on Microsoft & Adobe software applications.  Supported PDA devices for executive users and maintained accuracy of wireless synchronization.  Monitored data entry personnel and troubleshot issues with WYSE Terminals and Digiboard Port Servers.  Configured Digi Board PortServers for TELNET connectivity and Terminal input/output communication.  Managed productivity for data entry and functionality of “green screen” information for personnel.