1. Citizenship: U.S.A. Hiring Authority Eligibility: VRA/VEOA
Veteran’s Preference: 5- Point TP Federal Civilian Status: N/A
Security Clearance: TOP SECRET/SCI (2011)
SKILLS SUMMARY
o Over 8 years’ experience as an Information Technology Specialist, while serving in the U.S.
Army
o Network Management Experience: TCP/IP (DHCP, WINS), VPN and Ethernet
o Operating System Experience: Microsoft Windows (2000, XP, 2007, 8.1), Solaris (8, 10)
o Hardware Experience: Servers Sun Fire (X4450, X4170, X3-2, X3-2L), SPARC (T4-1), Dell
PowerEdge (R610, R710, 1950, 2950, 6850) Dell PowerVault (MD 1220, 3000) Routers/
Switches (Cisco 3745, 2651,3750, 2960, 3560), VOIP Phones, Virtualization Clients (Sun
Oracle Sun Ray 2 and 3 Plus), KVM Switches (Belkin, NTI Primux), COMSEC (TACLANE
Micro KG-175D, KIV-7M, AN/PYQ Simple Key Loader)
o Software Experience: Microsoft Office Suite (2003, 2010, 2013), Microsoft Active Directory,
VMware, Cisco Unified Communications Manager and Call Manager Express), Solarwinds,
WireShark, PuTTY, What’s Up Gold, Assured Compliance Assessment Solution (ACAS),
SecurityCenter, Nessus Vulnerability Scanner, Alloy Navigator 6.5.1, TeamViewer v7,
DameWare v11, BitLocker Drive Encryption
PROFESSIONAL ACCOMPLISHMENTS
United States Department of Agriculture, Dallas, TX Customer Support
Customer Services Branch Sept 2015-Present
1100 Commerce St. 40 Hours per Week
Dallas, TX 75242
Supervisor: Dan Welch, Phone 703-727-4018
May be contacted
Provides Tier 1 (phone) and Tier 2 (in-person) desktop support to customers. Manages desktop and
laptop images and quality assurance processes. Responsible for diagnosing and/or resolving
problems in response to customer reported incidents via trouble tickets; escalating problems to the
Lead or Supervisory IT Specialist as appropriate; overseeing IT support ticketing system activities;
and coordinating device files for software applications following established procedures. Installs
various software and hardware components for system users. Performs system resource
management, manages system accounts, performs user’s system data backups, and data recovery.
Implements system updates and patches to include: OS updates, windows updates, software and
Dallas, TX 75206
706-589-1669
felishawade2014@yahoo.com
www.linkedin.com/in/felishawade
FELISHA L. WADE

2. hardware updates. Help develop knowledge database items and resolve the problems telephonically,
remotely, or in person.
Key Accomplishments:
• Administer, maintain, and provide customer support for users in the Southwest Region
resulting in 98.9% network compliance.
• Conducted successful deployment of 20 HP EliteBook 840 G2 laptops to users to guarantee
100% warranty compliance.
• Primary contact for HP support for varies system issues to ensure customer satisfaction.
Defense Information System Agency, Fort Detrick, MD System Administrator
Nuclear Planning and Execution System Jun 2012-Aug 2015
Suite 100, 201 Beasley Drive 45 Hours per Week
Fort Detrick, MD 21702
Supervisor: Kristofor Bayless, Phone 717-878-2971
Senior System Administrator accountable for managing, installing, securing, troubleshooting, and
maintaining information systems in a classified database environment. Responsible for the
supervision of classified and unclassified message traffic via electronic mail systems, database
operations, implementing conversions, and investigating problems in a database environment.
Administered server-based operating systems, distributed applications, net storage, messaging, and
application monitoring. Oversaw and evaluated system performance, network traffic, security, and
capacity. Provided core services by configuring, installing, & managing data services at the operating
system/server application level. Performed system resource management, managed system
accounts, performed system-wide backups, and data recovery. Implemented security updates and
patches to include: Information Assurance Vulnerability Assessments (IAVA), operating system
patches, and antivirus software. Implemented and enforced national and DoD security policies and
directives. Developed, tested, and implemented local restoral and contingency operations plans.
Served as a point of contact for Northrop Grumman during resolution of various system problems.
Performed a combination of analytical, advisory, policy development, communications, problem
solving and liaison activities throughout the organization. Implemented various server configurations
to accommodate network demand.
Key Accomplishments:
• Presented with the Defense Information Systems Agency’s Junior Enlisted Person of the
Quarter Award twice; 2nd
Quarter 2013 as well as 3rd
Quarter 2014.
•
• Managed and evaluated system performance, network traffic, and security ensuring 100%
network compliance.
• Developed and implemented ACAS server therefore enhancing security within the
organization.
307TH
Signal Battalion, Wahiawa, HI Network Administrator
Bravo Company, Joint Network Node 1st
Platoon May 2009-Jun 2012
300 Helemano Military Reservation 55 Hours per Week
Wahiawa, HI 96786

3. Supervisor: Leilani Siegmann, Phone 808-653-1158
Senior Network/System Administrator responsible for providing high speed telecommunication
services for the U.S. Army Pacific (USARPAC) region as well as Afghanistan. Primary Network
Administrator in charge of providing Secret and Unclassified data services to customers. Provided
voice switching functions by utilizing the Voice over Internet Protocol (Cisco Phones 7900 Series).
Alternate Administrator responsible for the operation and maintenance of the Satellite Transportable
Terminal. Responsible for developing, maintaining, and implementing telecommunications disaster
recovery plans to ensure business continuity. Accountable for configuring Cisco routers and switches
to ensure network proficiency. Implemented basic firewall configurations to successfully safeguard
the network. Served as a point of contact for General Dynamics during resolution of various system
problems. Collaborated with customer service engineers to determine causes of equipment
malfunctions and devises acceptable methods to prevent downtime occurrences. Performed a
combination of analytical, advisory, policy development, communications, problem solving and liaison
activities throughout the organization.
Key Accomplishments:
• Administered, maintained, and provided customer support for trusted Local Area Networks
resulting in 99.9% uptime.
• Provided high speed voice, data, and video information services for the USARPAC region
as well as Afghanistan.
• Participated in Cobra Gold 2010 exercise in Thailand to improve joint coalition (Thailand,
Singapore, Japan, Indonesia, Republic of Korea and the United States) interoperability and
capabilities to respond to the most likely regional security and humanitarian situations.
EDUCATION
Bachelors of Science, Information Technology with concentration in Advanced Networking, University
of Phoenix
Phoenix, AZ, 78885, 2015
Diploma, Plain Dealing High School, Plain Dealing, LA, 71064, 2007
TRAINING
2014 Defense Information Systems Agency Level 1 System Administrator,
Raven Rock Mountain Complex Site-R
2012 Leadership Series: Coaching for Performance and Teambuilding Skills
Penn State Continuing Education, Mont Alto, PA
2011 Warrior Leader Course
Noncommissioned Officer Academy, Schofield Barracks, HI
2009 Joint Network Node Operator and Maintainer
Fort Huachuca, AZ
2009 Information Technology Specialist
Fort Gordon, GA

4. HONORS AND AWARDS
Army Service Medal
U.S. Defense Medal
Two Army Good Conduct Medals
Two Army Commendation Medals
Two Overseas Service Medals
Afghanistan Campaign Medal
National Defense Service Medal
Global War on Terrorism Service Medal
Global War on Terrorism Expeditionary Service Medal
North Atlantic Treaty Organization Medal
CERTIFICATIONS
9/14-Computer Hacker Forensic Investigator v8, Columbia, MD
Verification Code ECC36628264837
5/14-CompTIA Cloud+, Columbia, Maryland
Verification Code ELYGZ0NLZLRQCS10
4/14-ITIL Foundation 2011, Columbia, Maryland
Verification Code GR750101301FW
8/13- Certified Ethical Hacker v7, Columbia, Maryland
Verification Code ECC98073781360
5/13- CompTIA Cloud Essentials, Columbia, Maryland
Verification Code 4GPN8SLKVPQ41TDX
5/11- CompTIA A + CE, Kandahar, Afghanistan
Verification Code JK9TFS7DPGBQKSSH
5/11- CompTIA Network + CE, Kandahar, Afghanistan
Verification Code 2CVRFS2JPDRQ1820
5/10- CompTIA Security + CE, Schofield Barracks, Hawaii
Verification Code 1786XNDBBPBQS0XJ