1. Jody Carroll
8366 N. 65th
Street Brown Deer, WI 53223
cthreefeet@gmail.com
414-731-6706
CAREER OBJECTIVE
Seeking an IT Networking Technician position where my proven knowledge and experience in Information
Technology and Networking Systems can be utilized. Administrative support, professional experienced working in
fast-paced environments demanding strong organizational, technical and interpersonal skills.
TECHNICAL SKILLS
Hardware: Implementing, managing and troubleshooting hardware devices and drivers, Hard Drives,
Motherboards, RAM, Network Interface Cards, Power Supplies, Assemble and disassemble personal desktops
Operating Systems/software: Windows desktop, Server, and Exchange Server, installation and configuration,
Virtual Box and VMware, Red Hat Linux Installation, Microsoft Windows, installation, Microsoft Office, Microsoft
Outlook
Networking: Design, implementation, troubleshooting, LAN and WAN technologies, TCP/IP, configuration, DNS,
DHCP, Active Directory, Group Policy, Shared folders, and User Accounts
LAB EXPERIENCE
 Software installation, upgrades and configuration for Windows XP, Windows Server 2003 & 2008, Microsoft
Office, and various anti-virus, malware, spyware, worm scanning and removal
 Implementation of event auditing, software installation, and password policies through Active Directory, group
policy and user accounts
 Router configuration and troubleshooting of group policy and local security policy.
 Server hardening techniques including closing ports, installation of anti-viruses, firewalls
 Complete PC hardware installations of monitors, servers, printers, routers, and switches
 Virus, spyware and malware detection and removal
EDUCATION
ITT Technical Institute – Greenfield, WI
Associate of Applied Science Degree in Network Systems Administration 9/2015
Associate of Applied Science Degree in Electrical Engineering 12/2016
EMPLOYMENTEXPERIENCE
APEX SYSTEMS- COMPUCOM 7/15-9/15
 Set up new printers and configured
 Made sure all PC’s were able to print
 Direct site customer to USB FAQ to uninstall and reinstall printer
MILWAUKEE COUNTY DHHS 6/05/2005 - 2/11/2014
Office Support Assistance II
 Performed administrative and secretarial support functions.
 Coordinated and managed multiple priories and projects.
 Investigated and assisted in the resolution of client problems, questions, and concerns
 Provided diplomatic secretarial and reception service both in person and over the phone
 Troubleshot and resolved problems mediated staff disputes
 Conducted brief client interviews to elicit information necessary to provide correct information
SUBWAY MULTIPLE LOCATIONS 9/1995 – 9/1999
 Customer service and cash resister
 Supervised night staff
 Took inventory nightly and when shipments came in