1. Luis A. Cruz
8145 NW 198th
Ter.,
Miami, FL 33015
786-763-7945
cruz.luigi@gmail.com
www.linkedin.com/in/beyondanimageit
Information Technology Professional
Systems and Network Administration
Server, Desktop/Laptop Installation, Maintenance and Support
POS Installation, Maintenance and Support
Migrations and Implementations
LAN / WAN Environments
Troubleshooting and Escalation
Project Managing / Logistics
Emergency and Disaster Preparation and Recovery
Virus Prevention and Removal
HIGHLIGHTS OF QUALIFICATIONS
 Strong analytical troubleshooting and problem solving ability
 Successfully completed projects in areas with no team leadership
 Able to relate to people at all levels of business
 Strong ability to adapt and be flexible when faced with new challenges
 Excellent interpersonal and technical communication skills
SKILLS SUMMARY
Operating Systems: Windows XP/Vista/7/8
Windows Server 2000/2003/2008
Software: Symantec: Backup Exec, Ghost Solution Suite, Endpoint Protection, and Norton
Antivirus
Adobe: Photoshop Elements 12 and previous, Photoshop CS4 and CS5,
Lightroom 5 and previous, Acrobat
Microsoft: Active Directory, SCCM, Exchange 2000 and 2003, Office
2000/XP/2003/2007/2010, 365, Terminal Server,
McAfee Virusscan, Canon ImageRunner Advance Essentials, Panasonic Panafax
software solutions
Hardware: Cisco, Linksys, D-Link, Netgear routers, Juniper broadband bridges, HP and
Linksys switches, HP/Compaq Proliant and Pavillion series desktops, laptops and
servers, Dell Optiplex, Precision, Latitude, XPS and Inspiron series desktops and
laptops, Dell PowerEdge tower, rack and blade servers, APC Smart-UPS and
Back-UPS, NCR and IBM POS systems and terminals
Printers, MFD HP: LaserJet, Officejet, Officejet Pro, Designjet, Deskjet, Photosmart, and
Samsung printers
Faxes, Scanners: HP: Scanjet and Scanjet Pro, Digital Senders, MFPs
Epson: Workforce, MFP, Expression, Stylus, Perfection series
Canon Laser Class faxes and ImageRunner, Panasonic Panafax and DX

2. Phone Systems: Nortel BMC 50 and BCM 400, Nortel Norstar Modular and Compact ICS phone
systems, Samsung iDCS and DCS phone systems, Cisco VOiP 7962g phones
PROFESSIONAL EXPERIENCE
NSC Global Limited
November 2014 – Present
Field Engineer assigned to Siemens Building Technologies Division, Miramar, FL
 Maintain and support office staff and managers desktops and laptops
 Maintain and support field technicians laptops and mobile communication equipment
 First contact for disaster and contingency plan
Beyond an Image Enterprises, LLC
April 2011 – Present
IT Consultant / Owner
 IT consulting and contracting for corporate clients
 Independent contractor for The Talent Source, Field Solutions, Field Nation, Deploynet, Fujitsu,
Logical Maintenance Solutions (LMS), Hilton OnQ, and NCR
 Latest projects:
o Baptist Health South Florida: Windows 7 migrations to include clerical office
desktops, HR desktops and laptops, Hematology, Microbiology, Chemistry, Blood Bank
desktops, Pathology desktops, PACS systems, nursing and medical administration
desktops and laptops, BCVI desktops, Workstations on Wheels (WOW) mobile
computers, IT desktops and laptops, Ortho and Neuro Rehabilitation WOWs and
desktops, Outpatient and Surgery registration stations, Emergency Department medical
staff and special workstations (mobile and desktops), Pediatrics ED, Neonatology, Labor
and Delivery and NICU normal and special workstations.
o Siemens Building Technologies Division in Miramar, FL: Windows 7 migrations to
include field technician laptops, clerical offices desktops, managers desktops and
laptops, and fire tech laptops and desktops.
o Hilton OnQ: Team Leader, in charge of a crew of 4 to 7 technicians doing server and
workstation refresh for Hilton brand hotels in South Florida.
o NCR: Lead Technician, POS register lanes and self-checkout lanes installation for
Walmart Supercenter stores and Sam’s stores in Palm Beach, Broward and Miami-Dade
counties. POS register installation in Starbucks coffee shops in Miami-Dade County.
POS refresh installation and preventive maintenance in Sterling/Jared Galleria of Jewelry
in Broward County.
o Target: Windows 7 migrations and equipment refresh for non-POS computers in 4
counties: St. Lucie, Palm Beach, Broward and Miami-Dade
o Staples: Windows 7 migrations in self-service computers and Installation of new POS
terminals for mobile solutions kiosks in Miami-Dade county stores.
o Michael’s Arts and Crafts: Windows 7 migrations and POS refresh for stores in South
Florida
o Carmax: Installation of new HP M4555 MFD and HP M525 printers in Dealers in South
Florida.
o Total Wine and More: POS scanner installations for all stores in Palm Beach, Broward,
and Miami-Dade counties.
o Brandsmart USA: Amana interactive kiosk installation in South Florida stores.

3. o Armani Exchange: IBM POS registers and servers preventive maintenance in Broward
and Miami-Dade County.
o Installation of new IBM POS registers in Mastercuts and Supercuts in Broward and
Miami-Dade
o Installation of wifi backup lines for Office Depot
Technisourse, a Randstat Company
January 2011 – December 2012
Lead Technician
 Managed a team of technicians during migration, installation and testing of computer and
network hardware and software for PNC Bank when they switched from RBC Banks
 Installed and tested Verizon 4g wireless cards with Juniper CX series routers for Office Depot
stores
Fidelity National Title Insurance Company
December 1996 – July 2010
Systems and Network Administrator, South Florida
 Wrote, maintained and coordinated hurricane, severe weather and disaster contingency
plans which went into effect nationwide for the whole corporation
 Coordinated and executed 3 proprietary production system migrations in a 10 year period
 Coordinated and executed server migrations from Windows 2000 to Windows 2003 and
from Windows 2003 to 2008
 Coordinated and executed migrations on desktops and laptops from Windows 2000 to
Windows XP, Windows XP to Windows 7, MS Office 2000 to 2003, and 2003 to 2010
 Installed, maintained and managed the following computer systems and network hardware in 32
offices and 4 title plants in a territory covering Miami-Dade, Broward, Palm Beach, St. Lucie,
Martin and Indian River Counties:
40 HP switches series 2520, 2620, 2910, 3800 and 8200
310 Dell pcs, 70 HP pcs, and 65 Dell laptops
32 physical Dell PowerEdge servers
2 physical HP Proliant DL servers
15 virtual servers using VMWare
South Florida NOC hardware to include HP Proliant servers and HP Serve Console Switch
G2
34 Cisco routers series (hardware installation and maintenance only)
2 Nortel BMC 50, 3 Nortel BCM 400, 29 Samsung iDCS phone systems
Several HP LaserJet printers
Panasonic Panafax, Canon Laser Class HP digital senders and fax machines
Several APC Smat-UPS rack and tower series (installation, maintenance, online monitoring
and battery replacement)
125 Blackberry smartphones
 Maintained and managed inventory of computer and phone equipment
 Planned and coordinated new office build outs, moves, closings, remodeling and site upgrades
 Trained IT, branch managers, and training staff on network and trust accounting essentials and
company procedures
 Evaluated and ordered equipment for users and independent clients in Florida
 Serve as liaison between clients and company management
 From 1998 to 2000 I led a technical team in the Eastern seaboard US that successfully
accomplished the following:

4. Designed and installed networks for several offices
Coordinated and executed server migrations from Novell 5.x and 6.x to Windows 2000
Coordinated and executed migrations on desktops and laptops from Windows 98 to
2000, from Windows 2000 to XP, and MS Office 97 to 2000
Coordinated and executed 1 proprietary production system migration
Coordinated and executed the Y2K project, upgrading hardware and software
Assisted California tech team in Y2K project
Coordinated site upgrades and new installations
Installed and maintained e-mail for users in Florida
Provided tier 2 support for computer and network hardware
Wrote IT, Troubleshooting and Emergency Procedures, as well as company forms
EDUCATION
Florida International University
Miami, Florida
Bachelor of Science in Computer Science (not yet completed)
Studied French Language and Culture
Miami Dade College
Miami, Florida
Associate in Arts in Computer Science (completed 1988)
Minor in Communications and Public Speaking
S&C Academy
Coral Gables, Florida
Radio Broadcasting and Master of Ceremony (completed 1995)
New York Institute of Photography
New York, New York
Professional Photography (completed 2001)
Languages: Fluent in English and Spanish
Can write, read and speak some French